Senior Project Manager Resume Lynchburg, VA - Hire IT People

AREAS OF EXPERTISE

Exceptional written and verbal communication with ability to translate highly technical details into non - technical language
Risk identification and mitigation
In depth planning and organization of multiple concurrent projects
Leadership of large cross functional teams
Strong commitment and focus on long-term organizational plans and goals
Administrative roles in project software such as ServiceNow, Microsoft, Smartsheets, Basecamp, and Atlassian suite
Beginner-moderate proficiency and understanding of SQL, HTML, and JSON

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

Decreased post-sales hardware implementation times by 15+ days through enhancing build-to-delivery processes, implementing a proper asset management system, streamlining customer service and interactions, and reducing unnecessary waste
Managed the successful implementation of a new-to-market casino slot machine
Managing the complete migration of all 300,000+ users to a replacement mobile app platform while mitigating customer attrition
Leads newly created PMO through numerous process enhancements and SOP creation to include the implementation of a new project management tool and agile methodologies

Confidential

Project Manager III

Responsibilities:

Managed implementation of university wide third-party RFC mobile credentialing system replacing the physical credentials of over 20,000 users to include all uses cases such as access control, point-of-sale and online transactions, attendance tracking, data transfer and security, and hardware updates/installs
Fulfills roles of project manager, product manager, scrum master and business analyst while leading a team of 5 software developers in the development and long-term ownership of numerous software applications and API services with over 300,000 yearly active users
Ownership of the only known custom-developed higher education matriculation checklist application tied to the enrollment of over 100,000 students per year and a critical resource for reaching university strategic goals
Works directly with multiple diverse customer groups to gather business process requirements and solve unique business challenges while maintaining a strong commitment to organizational strategic goals
Leads software team through full Software Development Lifecycle adhering to PMI standards as well as continually evolving agile workflow methodologies such as Scrum and Kanban including the adoption of an increasingly automated CI/CD pipeline
Deep understanding ServiceNow ITSM to adhere to organizational project standards and increase communication and collaboration across teams
Led a team of 6 product managers in the implementation and ownership of over 30 third party software applications for numerous customer groups across the university worth
Maintained close relationships and valuable communication with numerous outside vendors as well as facilitating the negotiation, fulfillment, and ownership of over $3 million in software contracts
Implemented third party credit card processing system for entire university while maintaining safe and secure data handling practices according to organization and PCI standards
Implemented +$1 million third party athletic ticketing system while working closely with the vendor’s project manager and analysts in the identification and creation of numerous technical integrations
Worked closely with numerous customer groups in the evaluation, implementation, and management of various third party software products
Communicated daily with outside vendors on behalf of customer throughout all phases of the evaluation and implementation project processes.

Confidential

Goalie Coach

Responsibilities:

Men’s Confidential Division 3 Goalie Coach
Women’s Confidential Division 1 National Championship Goalie Coach

Confidential - Lynchburg, VA

Volunteer youth hockey coach and Head Goalie Coach

Responsibilities:

Coaches, leads, and mentors travel team of 14 year old players in hockey and personal skill development

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Senior Project Manager Resume

Lynchburg, VA

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