Project Manager & Technical Lead Resume

TECHNICAL SKILLS

Software Skills: JIRA, Microsoft Planner, MS Project, Tableau, Power BI, Figma, Office 365, SQL, Smartsheet, Microsoft Office (Excel, Access, PowerPoint, Word), Visio, Google Workspace, SharePoint, Java, Python

Technical skills: Project Planning, Data Visualization, Data Analytics, Communication Management, Agile, Kanban, and Scrum

PROFESSIONAL EXPERIENCE

Confidential

Graduate Assistant, Project Management

Responsibilities:

Conduct sprint retrospective meetings with software developers and coordinate sprint reviews to show increments and seek feedback
Coach a team of 10 software developer interns on Agile best practices, ensuring Agile values are incorporated into daily project activities
Guide and coach teams in facilitating discussions, decision - making, conflict resolution, and delivery of committed work goals
Assist students with design thinking, VR development, and 3D printing, and proffer innovative solutions to problems
Serve as a scrum master to eliminate blockers and impediments in the Software Development Life Cycle (SDLC) on 5 projects
Directed and managed scrum teams in the completion of 5 projects over the course of 9 months from initiation to closing

Confidential

IT Technical Analyst

Responsibilities:

Utilize salesforce to manage, document, and close 10+ tickets daily, assigning them according to case impact and priority
Provide desktop support to field locations; perform hardware and software installations on 300+ computers
Diagnose and report performance issues derived from 50+ computers weekly
Communicate clear updates to management regarding current tasks being worked on
Designed and printed a 3D model which led to the completion of an Audio-Visual project before the scheduled date

Confidential

Project Manager & Technical Lead

Responsibilities:

Coordinated the improvement of Confidential ’ website to a more user-friendly website for greater customer engagement, driving traffic up by 130%
Employed burndown chat on Jira Software to track the velocity at which user stories are being completed
Spearheaded solution discussions with technical teams and collaborated closely with business stakeholders on various sprints
Managed the update of operating systems and installation of software applications on 45+ computers within the scheduled timeframe
Collaborated with cross-functional teams to plan requirements, project schedules, and communicate them clearly with key stakeholders in the development of an in-house ERP system which led to a 20% reduction in yearly expenditure
Developed clear and concise communication plans, status reports, cost estimates, and resource plans for project completion

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