SUMMARY

• Accomplished, committed and creative Agile Project Manager with more than 21 + years of success delivering IT projects ‘on - time and within budget through improved productivity, performance and cost control. Broad experience leading and innovating in both Fortune 500 and “boutique” firm environments.
• “Big 4” client-facing /client-management experience.
• Organizational Change Enabler leading High Performing Agile Teams to Exponentially increase Productivity & Business Value.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr Project Manager/ Sr. Scrum Master

Responsibilities:

• Direct the design, development, and deployment teams of cloud-based SaaS applications in OPA to automate Q2C processes, advanced KPI reporting, and data integration thru APIs (API-V3 Project) for various agencies of US DOL.
• Managing 3 teams of Office of Public Affairs (OPA) - Development Team, System Admin-QA Team, Data Gov. Team.
• Providing OPA with expert and extreme hands on functional, and solution guidance to ensure close alignment with the internal clients and FISMA compliance standards.
• Drove "best practices" within the enterprise to support PMO governance including SOX compliance and department adherence to PCI, PII, PMLC, and financial reporting mandates.
• Developed and executed the detail project plan, communication plan, risk mgmt. plan, and quality assurance plan.
• Facilitate and rundailyscrum ceremoniesfor the OPA team to check the progress towards Sprint Goal.
• Support scrum ceremonies of the team where needed (Grooming, Planning, Review / Demo & Retrospective).
• Managing cross-functional project team from initial project planning, requirements capture, systems design, and all Application Infrastructure development activities.
• Managing Change, Configuration and Release Management Activities of OPA and collaborate with OCIO Teams.
• Providing RFC status updates and SAR Approval Status to the CAB and distributing CAB meeting minutes to the team.
• Delivered timely PMO reporting and analytics to business and IT leadership. Tracked, analyzed, and reported on critical IT metrics surrounding project delivery, resource utilization, and compliance measures.
• Performed Risk Analysis with the core team, created Cause & Effect Diagram and Risk Ranking Matrix.
• Collaborated with Core Networking Team on issues related to LAN/WAN, SD-WAN, MPLS, VPN, DHCP, DNS, VLANS.
• Performed vendor management, issue tracking and submitted executive weekly status reports to OPA - Director.
• Created weekly and monthly metrics and baseline reports to Senior Management and Team members.
• Working with Agencies to remediate non-compliant websites found in DHS - HTTPS report & scan using HP Fortify.
• Performing statistical analysis of data related to Incidents, Requests and Changes in JIRA & ServiceNow.
• Document and update standard operating procedures - SOPs and tailoring of FISMA controls.
• Facilitated Daily stand-up meetings with Development, QA and System Administrator teams.
• Worked with Networking team to Provide bi-directional access between the Web application Servers for ports.
• Managed monitoring of application and system performance and security utilizing tools such as Nagios, Tenable/Tenable Cloud/Nessus, Splunk to reduce the infrastructure related incidents tickets per month.
• Recognized by the OCIO for completing the URL shortener Project as planned and exceeded all expectations.
• Prioritizing Web Apps Decommissioning, Archiving and Cleaning up of underlying Data bases.
• Maintain the DataGovernanceframework and operating model in Collibra that support the data standards, data steward tasks, data lineage and issue management.
• Created and analyze Change Management Reports/Metrics for Annual Security Audits (ASA).
• Managed upgrades of Software, Security patches and network related issues for OPA Agency in DOL.
• Created and updated Change and Release Management Plan (CRMP), Configuration Management Plan (CMP) and Contingency Plan (CP), Disaster Recovery Plan (DRP)and Business Impact Analysis (BIA) for Annual Audit.
• Co-ordinate with Security Team to assess Change & Configuration Management related CIS Controls.
• Submitted POAM Detailed Report (Delayed POAMs) using CSAM to OPA - ISO and US DOL - CISO.
• Worked with ESD to Setup ServiceNow for the OPA Agency and Migration from BMC Remedy to ServiceNow.
• Created weekly status reports, issue logs & executive dashboards.
• Managing risks, issues, milestones, deliverables & resource assignments. Making management presentations.
• Used Skill Bingo tool to assess the skill of the OPA teams on Quarterly basis and arrange KT sessions as necessary.

Environment: Oracle, DB2, UNIX, MS SQL Server 2012, Collibra, MS Office, Python, SLACK, Microsoft Visio, MS Power BI, Wiki, Folio, HP Web Inspect, Tenable Nessus, IBM BigFix, Word, PowerPoint, BMC Remedy, Service Now, MS Project, Microsoft Teams, JIRA, Confluence.

Confidential

Scrum Master / Project Manager

Responsibilities:

• Promote effective collaboration, facilitation, leadership to deliver high quality product on-time.
• Provide guidance and coaching in Agile, Scrum, and SAFe and leads delivery teams to deliver value consistently.
• Efficient in communicating the big picture of Product strategy, Vision, Epics and Features to the development teams.
• Facilitates the break down of features into User Stories along with Product Owner and Delivery Teams.
• Worked closely on various PMO initiatives including SOX compliance, resulting in more projects passing internal audit than entire IT department combined.
• Work as a bridge between Business Users and Delivery Team to provide clarity and direction.
• Facilitate daily stand-up meeting to discuss project's progress at a high level and triage new issues.
• Ensure completed User Stories meet defined requirements in the Description and Acceptance criteria.
• Implemented use of JIRA for the Plan Finder project with maximum WIP limit of 1 per team member.
• Support scrum ceremonies of the team where needed (Grooming, Planning, Review / Demo & Retrospective).
• Encourage Scrum Teams to create detailed design documents and Catalogue of Reports in Confluence.
• Collaborate with stakeholders both internally and externally, share progress towards product delivery.
• Collaborate with the Scrum teams and Product Owner regularly to validate & review output during sprints.
• Work with Staff Development Manager (SDM) to create an Onboarding Plan for new joiners.
• Collaborate with Release Train Engineer (RTE) on PI planning activities and Capacity planning for the team.
• Maintain a list of ITSM - Incident tickets, Requests, Problem tickets created by the team in BMC Remedy.
• Performed Risk Assessment with the core team, created Cause & Effect Diagram and Risk Ranking Matrix.
• Represent Scrum team in the Change Advisory Board (CAB) Meeting for Change Request approvals.
• Review Scrum Team member’s skills on quarterly basis and provide KT sessions as required.

Environment: Teradata14.10, Oracle, PL/SQL, Java, UNIX, JSON, AWS, Informatica 9.6, MS SQL Server 2012, SSIS & SSRS, MS Office - Word, PowerPoint, Microsoft Project, Python 2.6/2.7, JIRA, Gitlab, BMC Remedy, SharePoint, Microsoft Visio, Erwin Tool, Tableau.

Confidential, Dallas, Texas

ITSM Project Manager

Responsibilities:

• Adhere to Enterprise Portfolio Management Office (EPMO) program roadmap, reviewing integrated project plans, communicating & escalating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
• Coordinated and facilitated the Release Planning for multiple project streams, resulting in a release roadmap for Data migration delivery that was communicated throughout the project teams, keeping all teams synchronized
• Oversee the ITSM Operations processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog.
• Supported Enterprise PMO in ensuring compliance with established PMO processes, reporting and management standards.
• Effectively managed the lifecycle of changes, releases and IT asset and configuration items (CI’s).
• Organized CAB / ECAB meetings across IT Operations and Digital departments when needed to ensure all aspects of IT change requests (CRs), are coordinated and communicated.
• Hosted post outage review meetings for major Service Outages in Upgrade operations.
• Prepare Post Major Incident report with the root cause for outage and publish within the organization.
• Successfully managed large teams of diverse resources and escalations efficiently.
• Analyzing Impact, assessing Risk, and managing change request (CRs), according to the change management policy.
• Fully manage the change review cycle, approval process, Implementation, and change closure.
• Performed a thorough review of Implemented changes and instigate a post change review of failed changes.
• Supporting SLA's, KPI's and OPI's for Change management services to both internal and external customers.
• Ongoing monitoring of problem tickets to ensure minimal possible SLA breeches.
• Liaising with other problem management teams as and when required,
• Representing the Business Intelligence team at weekly problem management meetings
• Assigning Incident, Request and Problem tickets to the relevant resolving teams within the pre-defined time frame.
• Chasing for change approval on behalf of the SAP BI Team.
• Preparing Templates for pre-approved Standard changes and Outage communications.
• Perform Functional Configuration Audits (FCA) and Physical Configuration Audits (PCA)
• Actively worked in minimizing the service interruption times and Mean Time between Failures (MTBF).
• Analyzing proposed product changes to determine effect on overall Configuration Management Database System.
• Develop and maintain Change and Release Management Plan (CRMP), Configuration Management Plans (CMP), Business Impact Analysis (BIA), Business Continuity Plan (BCP) …etc.

Environment: SAP HANA, SAP ECC 6.0, SAP Solution Manager, ChARM, APO, CRM, SAP BO 4.0, SAP BODS, JIRA, MS Visio, MS Project, MS Office - Word, PowerPoint, Tableau, QlikView, SharePoint, ServiceNow

Confidential

Onsite Coordinator & PMO Analyst

Responsibilities:

• Executed DMAIC Project for Time & Cost reduction of change Management activities.
• Developed PMO processes, instituted processes with project management community and later industrialized processes with India-based global back office.
• Have experience providing 1st level support for Confidential on Incident tickets (IMs) and Change Management (CRs)
• Extensively worked on time critical issues related to data inconsistencies in Critical Reports Like FI, COPA, DSP.
• Participated with multiple teams in resolving in High Priority tickets (P1) on priority basis.
• Imported critical transports and performed Pre-manual, Post-manual actions of Change Requests (CRs).
• Maintained ‘Planned Activities’ Dashboard for Senior Management on a Weekly/Monthly/ Quarterly basis.
• Participated in Program Manager Reviews to understand the Project Health.
• Trained and supported business and IT staff on new and existing PMO procedures.
• Management and planning of import all. Validation of CR contents and creation of tasks. Involved in execution of CR testing with relevant teams.
• Maintained the Work History of all Change Requests and tickets in team room until CRs are completely Closed.
• Provide support to Process Teams for Root-cause analysis and solution implementation.
• Worked as single point of contact (SPOC) for SD, FI and T&P process areas issues and improvements.
• Technically Co-ordinated the offshore support teams across various zones - AOA, AMS and EUR.
• Implemented Emergency CRs in Business hours and participated in Command Centre Calls.
• Solving the High-priority tickets, and deliver the changes within specified SLAs.
• Manage IT PMO/CTO SharePoint sites, enhancing the available materials and improving the user experience.
• Handled Outage Bundles by providing instructions that are needed to be performed by BI Offshore team.
• Co-ordinated with different Process Area teams to share Change Management best practices/re-usable assets
• Involved in Annual and Half yearly project management reviews and annual Change Management audits.

Environment: SAP BI 7.0/3.5/3.0B, SAP ECC 6.0, APO, CRM, SEM, Python, WebI, BEx Reporting, Peregrine, Documentum, TeamRoom.MS Office, Microsoft Visio, Microsoft Project, Word, PowerPoint, SAP BW Accelerator, SAP HANA 1.0, SAP BO, SAP BODS.

Confidential

Project Lead

Responsibilities:

• Representing the offshore team (Total Team size - 105 SAP BW Consultants 24/7 shifts).
• Overall responsibility of managing SAP Business Intelligence team and working closely with Project Managers, Business Leads, and C-level management.
• Managed program risk pro-actively, identified program risks and coordinated meetings with the stakeholders and multi discipline functions to address risks before they become issues.
• Managed the weekly meetings with various business units to identify and resolve data related issues pertaining to Critical reports in Finance, Controlling, Procure-2-Pay and Generating Demand (Sales & Marketing) Process Areas.
• Provide support to the Incident Management team to resolve the tickets.
• Defined and initiated country specific projects In EUR and AOA Regions.
• Post Review of Reassigned / Resolved Incident Management (IM) tickets.
• Planning recruitment as per Program Managers/Departmental requirements - Position announcements, Screening, Shortlisting, Interviewing and selection of candidates.
• Review of Breached IMs even though SLA is met.
• Arranging the shift handover of various teams for smooth switch-over.
• Handling Onboarding, Knowledge Transfers, Work Allocation and Resource Planning.
• Worked as SME for P2P supporting all 3 Globe Centers Worldwide.
• Troubleshooting expertise in P2P reports like Purchasing Price Variance and Vendor Evaluation Scorecard Reports.
• Improve team performance by arranging internal KT Sessions to ensure project deliverables confirm to quality.
• Coordinating within the teams for the technical issues to resolve the same.
• Technical configuration of BIA system to BI. Check BIA with Python scripts.
• Configured the TREX search engine settings and also TREXADMIN in BW Accelerator (BWA).
• Preparation of data for weekly SLA Review and attending weekly review calls.
• Level 2 support for requests raised by the markets and Monthly realignments of COPA and GD Process areas.
• Assist Change Management Team while importing the transports by performing PMAs
• Follow up with the Development teams/ PCI/ RAS teams to fix the issues caused by CRs.
• Support and Optimization of Scheduling and Monitoring systems.
• Managing master data, texts and hierarchies.
• Managing the data targets by having the correct and up-to-date data like
• Reconstructing the data requests from PSA in case of data load failures,
• Analyzing the errors in the data loads, Error handling and Handling Attribute Change Run issues with hyper care.

Environment: SAP BI 7.0/3.5/3.0B, SAP ECC 6.0, SAP BO, APO, CRM, SEM, SRM, Python, WebI, BEx Reporting, Peregrine, Documentum, TeamRoom, MS Office, MS Project, Microsoft Visio.

Confidential

SQL Developer/ DBA/Business Analyst

Responsibilities:

• Participated with business analysts in order to gather requirements for design and implementation of database. Performed basic DBA activities like Backup and Restore.
• Responsible for migration of packages from SQL Server 2005 to SQL Server 2008 using SSIS
• Migrated data from Heterogeneous data Sources and legacy system (DB2, Access, Excel) to centralized SQL Server databases using SQL Server Integration Services (SSIS) to overcome transformation constraints.
• Generated Daily, Weekly, Monthly, Dashboard reports for the analysis of managers and end users by using SSRS.
• Responsible for maintenance and change management to existing reports and optimize report performance (SSRS).
• Developed report specifications, created and modified reports using SSRS 2005.
• Scheduled reports and exported in PDF, Word and Excel format.
• Created drill down and sub reports from SSAS cubes that can be browsed on web.
• Designed high level ETL architecture for overall data transfer from the OLTP to OLAP with SSIS.
• Prepared ETLmappingprocesses and maintained the mapping documents.
• Worked on existing OLTP system(s) and created data models, star schemas of OLTP and OLAP databases.
• Optimized slow running queries and stored procedures, and tested data integrity using SQL Profiler.
• Created complex Stored Procedures, Triggers, Functions, Indexes, Tables, Views, SQL joins and other T-SQL code to implement business rules.
• Responsible for creating and implementation of data access stored procedures and triggers for automating tasks.

Environment: SQL Server 2005, Oracle10g, DB2, MS Access, Excel T-SQL, Windows XP

Confidential

SQL Developer

Responsibilities:

• Documented the project works and process.
• Attended Weekly and daily Status Meeting.
• Prepared Daily and weekly dashboard, prepared business requirement documents along with system Requirement documents and Technical Document for Project development.
• Communicate team with the customer needs, specifications, design targets, task performance and supports.
• Identify the Impacted components by Impact Analysis.
• Analyzing the Low-Level Design with existing & revised changes.
• Managed and coordinate with remote user for change request and optimization of application.
• Optimized query performance by creating indexes.
• Monitored database system and execution time.
• Created users and roles and assigned permissions to them.
• Scheduled jobs, alerts and designed and implemented user log in and security.
• Established ODBC connection for database.
• Worked with various business groups while developing applications, assisted with design, installed SQL server clients in different environment.
• Performed Production support and on call duties.
• Resolved deadlocks issues with the databases / servers on a real-time basis.

Environment: SQL Server 2005, T-SQL, Windows XP, Quality Center, QTP s will be provided on Request