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Project Specialist Resume

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Carrollton, TX

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Qualifications

Top-performing, business professional. Leader and team-player with strong organization, detail focus, and analytical proficiency. Excellent interpersonal and communication skills.

Professional Summary

  • Ten years of consulting, training and leadership experience
  • Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff
  • Energetic self-starter with excellent team development, conflict resolution and negotiation skills
  • Evaluate management programs; troubleshoot to isolate the cause(s) of human performance gaps or organizational needs
  • Expert in forecasting workforce requirements, establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives

Experience

Confidential, 2010 to Present
Project Specialist – Disys Corporations
Underwriting Support - Fannie Mae/Inventory Management/National Underwriting Center

  • Work effectively with Underwriters providing support using quality control software, databases, log inquiries, and additional research tools
  • Manage complex reporting, to include analyzing data, creating dashboards, and resolving exceptions
  •  Responsible for developing and managing both pilot projects and team projects with employee development and training as required
  • Other responsibilities included Quality Control, Consulting, Policies, Procedures, and Loan Reviews.

Confidential, 2009 to 2010
Sr. Client Liaison – PHH Mortgage / Fannie Mae

  • Sole Liaison for 25 client accounts
  • Disseminate information between the Client Services Support Team and the Technical Team in order to develop programs to address client needs
  • Managed timelines and information regarding project/client deliverables, track milestones, and maintain detailed documentation
  • Respond to customer inquiries in a call center environment with high call volume
  • Work effectively within the overall customer service process, using support databases, log inquiries, research information to resolve client related issues, Imaging, Quality Control, Consulting, Policies, Procedures, and Loan Reviews.

Confidential, 2007 to 2009
Chief Administrative Officer

  • Fostered and maintained strong client relationships to develop existing and future business opportunities, including managing 7 regions in Texas.
  • Organized and sponsored national conventions, marketing meetings and conferences resulting in sales growth from $420 thousand to $1 million within the first year
  • Actively assisted with Human Resources to include recruiting and policy management
  • Other responsibilities include providing resources, manage reports, files, and databases on all patients

Confidential, N.A. 2005 to 2007
Client Liaison Coordinator

  • Sole Liaison for multiple client accounts
  • Disseminate information between the Client Services Support Team and the Technical Team in order to develop programs to address client needs
  • Managed timelines and information regarding project/client deliverables, track milestones, and maintain detailed documentation
  • Respond to customer inquiries in a call center environment with high call volume
  • Work effectively within the overall customer service process, using support databases, log inquiries, research information to resolve client related issues, Imaging, Quality Control, Consulting, Policies, Procedures, and Loan Reviews.

Confidential, 2004 to 2005
First Legal Specialist

  • Developed and coordinated client transactions end to end
  • Managed 10 client accounts
  • Provided administrative support
  • Other responsibilities included providing and collecting resources, managing reports, files, and databases on all clients

Confidential, 2003 to 2004
First Legal Specialist

  • Managed Shipping of loan documents to clients
  • Provided administrative support
  • Other responsibilities included providing and collecting resources, managing reports, files, and databases
  • Provided development and training as needed
  • Actively participated in various team projects as well as work individually on any pilot projects within the company

Skills & Awards & Skills

  • Microsoft Office, Power Point, Front Page, Web design, Filemaker Pro Software, Quality Assurance System, Sharepoint, WinCmss. Internet
  • Typing speed 85 wpm.
  • Employee of the month 3 times, Hearing Haven, L.L.C.
  • Received highest production awards 2 years, J.P. Morgan Trust Company, N.A.

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