SUMMARY

• 7+ years of experience as an agile coach, certified scrum master, and strategic project manager who improves processes, projects and product results through agile leadership and coaching, cross - functional team building, risk analysis, strategic planning, process improvement, transparent communication and focus on delivering solutions to improve the bottom line.
• Exemplary servant leader, with comprehensive experience in Aviation, health care and financial industries.
• IT software development, and in cybersecurity operations.
• Problem-solver in agile methods, solutions delivery, SAFe for Lean enterprises, customer engagement, project management, software support and IT Audit.
• Proven ability to deliver quality results in high-pressure situations, with a sense of urgency.

TECHNICAL SKILLS

• Enterprise Confluence (Reporting)
• Kanban
• JIRA (Dashboards
• Reporting
• Backlog refinement)
• Scrum
• SharePoint
• Gitlab
• VMWare
• DevSecOps
• Atlassian JIRA
• Jira Align
• Azure DevOps
• Rally
• ServiceNow
• Confluence
• Mural
• MS Office Suite
• Slack
• MS Teams
• Epic Hospital Billing System
• Meditech
• Magic System
• Excel
• Microsoft word
• PowerPoint
• Relay (change system) Star and Legacy
• Salesforce
• Athena and Dr finder.

PROFESSIONAL EXPERIENCE

Confidential | Dallas TX

Agile Project Manager

Responsibilities:

• Manage assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Build dashboards to track project progress, identify project risks, and efficiently assign tasks to team members. Also, these dashboards have custom reports that allows you check project status, making it easier to optimize resources and time check your usage.
• Received MVP award for enhancing customer satisfaction and achieving enterprise objectives and profitability goals.
• Optimized story flow and value streams across each Scrum team by identifying defects, removing impediments, assessing impacts, and mitigating risks.
• Aligned the team with product vision and sprint goals and PI Objectives by working closely with the Product Owner as a liaison. collaborated with cross functional DevOps team, Cyber Engineering team, stakeholders, internal and external vendors on strategy, planning, budgeting and communication of scope and project requirements.
• Ensured that Kanban, Scrum and SAFe metrics are being tracked daily using Jira and Jira Align, monitor them for indications of current or potential problems, and help the team find solutions to those problems
• Trained the team to adopt agile values into Cybersecurity Defense, Cybersecurity operations, Network Security, Application Security, Infrastructure Security, DevSecOps, Cloud Security, and Cyber Aircraft Security, this led to a faster delivery of high-quality value to Southwest Airline’s customers and business.

Project Manager/Scrum Master

Confidential, Tampa FL

Responsibilities:

• Increased productivity of Scrum team in an empirical product development environment by educating them to understand and enact Scrum.
• Implemented a monthly release schedule that increased the number of work items released by 25%.
• Worked cross-functionally across the enterprise to centralize data and standardize it for use by business, data science or other stakeholders.
• Ensured the development teams practiced core Agile principles, including collaboration, prioritization, team accountability, and visibility.
• Proactively removed barriers that prevent efficient execution of deliverables and formulate mitigation plans to address program risks.
• Recognized by the President/CEO for my contribution to Organization’s successful agile transition.
• Managed project timelines and ensure delivery of IAM, CyberArk, Zero Trust, and CrowdStrike Projects.
• Make best use of Agile technologies to optimize time and work done using Azure DevOps.

Scrum Master/ Information Security Engineer

Confidential

Responsibilities:

• Supported 3 scrum teams with 5-7 team members Facilitate team transition of existing waterfall practices to Agile Best Practice, led sprint reviews, daily scrums, and planning meetings to realize full team engagement.
• Assessed each scrum team member's responsibilities and delegated tasks in JIRA to balance each employee's workload.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Resolved complex infrastructure issues by creating and utilizing a professional network of Scrum Masters, Product Owners, and Technical Leads within the organization.
• Communicated the progress to senior management through ‘Burndown Charts’. Monitored the Quality through metrics and mentored team through the project management processes.

Cyber Security Analyst

Confidential

Responsibilities:

• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
• Monitor alerting systems and servers. Monitor information security risks related to the system, servers, and processes to ensure internal security controls.
• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
• Work with the security team to perform tests and uncover network vulnerabilities.
• Virtual Datacenter Management: Continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform. Our goal is to protect customer online safety, the confidentiality of our customer account and personal data.
• Manage ticketing queue and prioritization provide continuous and timely updates to customers, take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality
• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.