SUMMARY

• A PMP certified IT professional with over twelve years of diversified experience in Finance, Telecommunications and eCommerce industry, with 7 years experience leading projects and staff of progressive size and complexity.
• Well versed with the technology planning and implementation concepts, trends, and best practices as recommended by Gartner Group, Meta Group, Project Management Institute (PMI), Information Technology Infrastructure Library (ITIL), and Software Engineering Institute (SEI).
• Comprehensive understanding of Iterative Development, Rational Unified Process (RUP), and exposure to fundamentals of Six Sigma approach.
• Have an excellent track record in managing cross - organizational program management responsibilities due to my diverse background and experience.
• Responsible for supervising and regulating technical and business initiatives & priorities, governance issues and effectively communicating project progress/impediments to senior management
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables
• Presently managing projects under GA/GO Redesign initiative in ICM BIS area at Confidential
• Successfully implemented Guarantee Asset Valuation, a very high priority and highly visible project that satisfied significant deficiencies for Internal Control Deficiencies for the Financial Reporting.
• Creative, visionary, enthusiastic, and inspiring to others. Able to proactively seek out information, share information, and work with others to create business solutions.
• Able to work with other divisions/departments collaboratively with end state goal in mind.
• Comfort with leading teams effectively through ambiguity and direction changes.
• Able to lead multiple efforts successfully within tight timeframes.
• Excellent organizational, planning, analytical, interpersonal, oral and written communications skills.
• Ability to effectively manage multiple tasks and handle shifting priorities and carry tasks to completion.
• Highly motivated self-starter employing a high attention to detail.
• Have been awarded various Awards for outstanding performance.
• Managed resources for mission critical software projects.

TECHNICAL SKILLS

Tools: WinRunner 7.0, Jar signer, XML Spy, CVS, QTP, Oracle Developer 2000, requisite pro, Test Manager, Clear Case, Clear Quest, Rapid SQL, Rational Robot, Test Manager DOORS, ReqPro, Microstrategy. MS Project Server, PWA

Operating Systems: Sun Solaris 2.8, 2.6, HPUX 11i, 10.2, IBM Mainframes, CICS WIN XP,WIN 2000, NT Server and Mac7.8

Database: DB2, Oracle 9i, 8i, MS SQL Server6.5, Sybase, MS Access.

Languages: SQL, PL/SQL, Java Script, HTML, XML, C++, TCL, JCL, Shell Script

Bug Tracking Tools: VANTIVE, SCOPUS, PVCS Tracker, Test Director, Remedy, Clear Quest

Office Software: MS Office 2000, MS Project 2000, MS Visio 2000, HYPERION

PROFESSIONAL EXPERIENCE

Confidential, Mclean, VA

Sr. Technical Project Manager

Responsibilities:

• Prepare and maintain project schedules and monitor progress to achieve on time deliverables.
• Conduct and facilitate weekly steering committee meetings with Project Sponsor and stakeholders.
• Establish and maintain good communications with the customer/ business on project issues and concerns from project inception through project go-live and through the transition to customer support.
• Apply project management principles, concepts and techniques for effective project management, including quality assurance and customer satisfaction.
• Responsible for the quality of project deliverables and documentation.
• Organize, direct, and coordinate planning and implementation of all contracted project activities.
• Develop project tasks (WBS), deliverables, dependencies and resource requirements.
• Identify, document and communicate project risks and contingency plans.
• Manage the budget by monitoring financial performance and re-forecasting regularly.
• Track and communicate project status, plans, issues, timelines, action items, and budget.
• Manage cross-functional teams of internal & external resources.
• Interact and communicate regularly with Senior Management, team and stakeholders. document weekly status reports.
• Understand project skill requirements, and build team..
• Manage Project Implementation and Transition.
• Apply project management techniques, individual business and technical knowledge to ensure that project deliverables are of the highest quality and meet or exceed customer expectations.
• Create, maintain and organize necessary documentation and records.
• Conduct quality assurance review of project deliverables and documentation.
• Chair project kick-off meetings, and facilitate critical review meetings on assigned projects.
• Assess resource requirements for assigned projects and coordinate these requirements with Senior Management and Sponsor to determine staff allocation.
• Monitor project plans for effective execution and recommend adjustments to mitigate risks.
• Administer the change review/ Control process for the projects through the Change Review Boards.
• Identify, mitigate, and prioritize, manage and resolve project issues, constraints, dependencies and risks
• Create and manage overall project plan, define and manage to critical success factors
• Coordinate cross-org team, proactively ensuring that teams are “in sync” in terms of communication, schedules, issues, etc.
• Facilitate decision making with stakeholders, balancing the needs of different constituencies and facilitating consensus.
• Champion and key contributor of continuous improvement of PM best practices, using innovative ideas to increase effectiveness of organization.
• Managing mostly high projects in terms of complexity, risk, and/or business criticality while managing multiple projects at a given time, juggling activities and priorities accordingly
• Facilitate staff development. Teach, model and promote leadership behaviors. Develop staff for increasingly responsible roles
• Manage a matrix team that includes Project Managers, analysts, developers, architects, testers and consultants to deliver projects.

Confidential

Responsibilities:

• Developed and monitored project budget.
• Determined appropriate resource levels for projects.
• Defined project scope, plan major project phases, and established project success factors.
• Prioritized issues for resolution, hold or escalation.
• Supervised the development of project work plans constructed from input provided by team leads and senior team members.
• Monitored project plans and recommended adjustments.
• Communicated issues and status to senior management, other impacted project managers, and team members.
• Facilitated consensus decision-making.
• Worked with Project Sponsor, Business Lead and Initiative Director to determine project scope and resource needs for projects.
• Built a strong working relationship with business that was acknowledged by CTO.
• Identified and selected candidates to fill project-staffing needs and to facilitate resolution of staffing-related issues.
• Made recommendations regarding hiring and retention of staff and assigned, motivated, evaluated, trained and counseled assigned staff.
• Communicated with and coordinate efforts among various team members. Serve as a link between the business user and members of the technical support team.
• Developed and managed release plan.
• Managed release issues and risks.
• Developed and managed comprehensive project schedules.
• Created and maintain project management documentation, as appropriate, as identified in the current methodology (SDLC)and the PM Handbook.
• Assigned and managed work packages for team members.
• Arranged business and Technical Trainings for the team.
• Identified, documented, and communicated issues and risks to ITG, business area partners, and the PMC in a timely and thorough manner.
• Monitored and communicated project status to all the stakeholders.
• Demonstrated experience meeting the expectations and requirements of internal and external customers.
• Established and maintained effective relationships with customers and gained their trust and respect.
• Demonstrated experience scoping length and difficulty of tasks and projects and breaking down work into process steps
• Developed and demonstrated soft skills such as honesty, clarity, ownership, delegation and others that promote leadership behaviors.
• Assertively managed the constraints of scope, schedule, budget and quality.
• Work with other project managers to support and develop the project management discipline and other PMC activities
• Understood and responded to customer needs and requirements. Worked toward anticipating customers' needs.
• Communicated with members of the assigned business area to anticipate and understand goals and challenges.
• Coordinated system changes across multiple platforms.
• Built and maintained solid working relationships with other departments and business partners.
• Developed a network of contacts that can be leveraged by all involved to lead to successful projects.
• Ensured that projects follow technical standards, documentation and implementation procedures.
• Identified and negotiated the service level agreement with internal customers.
• Facilitated staff development. Teach, model and promote leadership behaviors. Develop staff for increasingly responsible roles
• Demonstrated the management, process and organization techniques for solutions delivery.
• Utilized and enforced usage of SDLC process for project delivery
• Provided comprehensive and timely feedback to project staff and to Performance managers.
• Managed a matrix team that includes PMs, analysts, developers, architects, testers, DA, DBA and consultants to deliver projects.
• Allocated resources, shaped priorities, coordinated interactions with Business and users, and kept the project team focused on the end goal.

Confidential

Responsibilities:

• Develops and documents an overall Test Strategy for projects associated with ICM (Investment and Capital Market).
• Negotiates test scope, deliverables and schedule for all assigned projects with the FMOT Project Managers and business users.
• Supports and participates in tactical and strategic planning activities for testing services group.
• Reviews and approves planning and evaluation of test deliverables to ensure project objectives have been met.
• Evaluates and reports project test metrics to senior project management.
• Develops and implements mitigation plans to address below standard metrics.
• Interfaces with FMOT and business team members to ensure all pre-requisite criteria is met before system testing begins; assesses the impact of issues that will delay completion of entrance criteria and works with Project Manager and team members to resolve the issues and modify the schedule and/or the requirements and risk assessment accordingly.
• Evaluates overall results of test execution, performs risk assessment, and modifies test plans and/or schedules based on findings.
• Documents test evaluation deliverables. Ensures the documentation and review of all other test deliverables required by the FTD and SOX.
• Monitors and reports status of testing tasks in the project plan; documents issues related to testing and works with project team to resolve and/or escalate issues as appropriate.
• Selects and leads test team members appropriate for completion of the test plan; ensures test resources receive adequate motivation, guidance, and training to succeed in their project assignments.
• Responsible for setup of test asset environment - e.g. Test Manager, Clear Quest, etc.
• Develop test approach and strategy, test schedule & milestones, and appropriate staffing plan
• Identifies, documents, and manages testing issues, risks, and develops appropriate mitigation techniques
• Works to understands business processes and underlying technical architecture of system/application under test
• Oversees the selection, design, and prioritization of test scenarios and test cases that will provide efficient coverage of requirements consistent with acceptable level of risk.
• Reviews the requirements traceability matrix for accuracy and completeness and participates in the Test Case Peer Review to ensure test cases appropriately translate and map to requirements.
• Facilitates the coordinate of all testing efforts - system, performance, UAT, PAT etc.
• Coordinates/Identifies test data requirements
• Coordinates/Identifies regression test cases/scenarios
• Participates in the Test Readiness Review to ensure build quality before migration to Test
• Provides Test Evaluation Summary at completion of project (i.e. planned Vs. executed, lessons learned, and areas of opportunities)
• Manages and maintains test artifacts (test plan, cases, results, data etc.
• Develop staff for cross-utilization and thus eliminated Single person dependency by cross training.
• Facilitates team meetings to honor and recognize team members’ achievements and hard work
• Understanding the work pressure that team members are under and always be supportive and encouraging to them.
• Coaching, mentoring, and career development of team members.
• Conducting performance reviews of full time employees.

Confidential, Washington, DC

Consultant

Responsibilities:

• Interacting consistently with development and analyst staff to discuss issues, propose solutions and document problem logs that decrease the product defects
• Developing Testing Strategy, Project Plan, and Test schedule, Test Plan, Test Cases and Test Scripts based on XP and traditional model.
• Data preparation (creating jar and MISMO packages, XML Documents etc.) to ensure application compatibility with different types of data.
• Performing Functional, System, Integration and DB validation Testing to meet business requirements and deliver a bug free product.
• Reporting, updating and assigning bugs using Test Director to accelerate bug fixing.
• Facilitating defect review meetings prior to release.
• Assisting and training other team members to as per business needs.

Confidential, Mountain View, CA

Sr.Software QA Engineer (Lead)

Responsibilities:

• Utilized business and technical tools to develop business and system requirements analyses with supporting variance reports, current and target business process flows, traceability matrices etc.
• Planned and coordinated test schedules single-handedly which included organizing and coordinating test activities and assignments in order to deploy 40 custom designed UIs.
• Trained and shared knowledge with new and existing team members to enhance their knowledge and increase overall productivity.
• Led and directed team members and partners using different modes of communication to resolve various issues and to increase productivity and accurate test results.
• Assisted in estimating LOE of multiple projects.
• Performed reviews of development documentation, creation and review of test procedures and process improvements.
• Provided analysis, reports and status of all products in test and acceptance, including the final QA recommendation of product's shipping viability
• Assisted in the interviewing and hiring of other Testers.
• Assisted in the evaluation of new testing software
• Set up the AOL servers for core QA testing as well as for International Joint Ventures and US partners to ensure timely production installation of the product.
• Installed the builds on UNIX platform (Sun Solaris), configuring and updating the QA environment to support new releases of support systems of Web Message Boards.
• Developed Test Plan, Test Cases and End-to-End Test Matrix to ensure the quality assurance process and achieve consistency in testing which resulted in release of zero error products.
• Documented the releases related to Web Message Boards, consolidated and updated the QA page and created links to the page which provided easy reference for the team and saved significant time.
• Met launch dates and accomplished testing for various Partners and Joint ventures, which resulted in a four-fold increase of traffic for Web Message Boards.
• Reported bugs, maintained and updated the bug tracking system using Scopus and Vantive and assigned the bug to appropriate project manager or engineer for expedient fixing.
• Stabilized the QA environment for continued testing by troubleshooting the issues involving Joint Ventures, US partners, and internal teams.

Confidential, Pentagon City, VA

Application Developer II / System Analyst I /Project Lead

Responsibilities:

• Researched and assessed major telecommunications customers’ billing software issues to final resolution; trained and provided analytical and technical support to other team members
• Conducted research and pricing analysis on company and competitor products/promotions.
• Ensured the quality and timely implementation of production software in a midrange and mainframe environment through successful environment set up.
• Educated the testing team, to enhance their understanding of critical business impacts of performance issues on any given project.
• Outlined, developed and implemented efficient testing approaches including Test Plan and Test Case document to ensure timely delivery of production software to the customer.
• Testing to ensure accurate and effective application functions in an integrated environment.
• Supported de-bugging process by troubleshooting the problems between systems, executing test cases and documenting test results.
• Met customer delivery requests with a great amount of product integrity.
• Ensured zero complaints from end user by troubleshooting problems between various applications and scheduling parallel runs between Test and Production environments.