SUMMARY

• Goal - focused scrum master with substantial experience spearheading Agile development teams and projects from conception to execution.
• Proficient in implementing Scrum practices and principles, facilitating daily stand-up meetings, sprint planning, and retrospectives.
• Adept in driving continuous improvement, fostering collaboration and communication, and ensuring timely delivery of projects with quality standards.
• Repeated success in effectively mentoring cross-functional teams to improve project outcomes and deliverables while developing and implementing strategic management plans.
• Possess in-depth knowledge of various technologies, including cloud applications, web-based and mobile-ready databases, networking, and connectivity—excellent interpersonal and communication skills and strengthening long-term professional relationships at all levels to attain shared objectives.
• 4 years experience as a Scrum Master / Project manager professional with excellent communication and analytical skills using Agile (Scrum/Kanban (scrumban)) & waterfall techniques in an SDLC environment.
• 4 years of experience using Jira, MS Project, ServiceNow, Azure DevOps, Version One, Tableau, Excel, Splunk, SharePoint, UAT, migration, Visio, incidents/problem management, and Office 365.
• 4 years of working experience harboring skills from health care, finance, banking, the hospitality industry, and retail applications and systems.
• Led multiple projects in the adoption and transformation of Microsoft Office 365
• 4 years of experience leading and collaborating within DevOps teams.
• 4 years of experience working with various cross-functional teams offshore/onshore.
• Analyzing complex numerical and verbal information focused on bottom-line results.
• Work enthusiastically and productively under pressure, overcoming obstacles and negotiating for the support I need.
• Build professional relationships with various people while working in multiple teams.
• Plan and implement growth, marketing, and business initiatives to support corporate objectives.

TECHNICAL SKILLS

• Jira
• Confluence
• Agile (Kanban/Scrum)
• PPM tools (Clarity
• Planview)
• Microsoft Azure
• MS Office (MS Project
• Word
• Excel (Advanced)
• Outlook
• PowerPoint
• Visio)
• SDLC
• SharePoint
• ServiceNow
• Salesforce
• Box
• ITSM
• ITIL
• Microsoft SQL Server ( 2017 and 2019)
• SQL Server Management Studio (SSMS)

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/ Project Manager

Responsibilities:

• Manage portfolio and program financial management while creating purchase requisitions/orders and tracking actuals against monthly forecasts.
• Produce weekly status reports comprising risks, issues, and mitigation, an update on budget and schedule, action items, the summary of work completed, and goals for the upcoming week.
• Track and monitor all changes within projects to Identify requirements and changes to a project deliverable and provide the necessary solutions to the required changes to assess the approval process.
• Experienced in procurement, vendor/contract, and capacity management.
• Provides input and output reports to the project leadership and participate in PMO process improvement initiatives.
• Actively participate in cross-organization dependency discussions to share knowledge and experiences with Scrum masters and stakeholders in sessions such as the Scrum Master Community of Practice or Scrum of Scrums
• Coordinate with Agile Coaches to guide and coach the team on being self-organized and efficient in using Agile tools, techniques, and practices to help the team deliver all phases of complex assignments.
• Reduced interruptions and removed impediments by protecting sprint backlog and enabling the scrum team to deliver committed work.
• Participate in facilitating daily standups and scrum ceremonies, monitor and report on sprint progress as necessary.
• Partner with the Product Owner to support business priorities in product road-mapping and release forecasting activities.
• Strong leadership capabilities, decisive judgment, and the ability to effectively influence clients, team members, management, and external groups without direct authority, often taking a servant-leadership stance.
• Guide the team to maximize value delivery and establish a healthy team cadence, emphasizing team collaboration.

Confidential

Scrum Master/ Project Manager

Responsibilities:

• Support and educate the Product Owner concerning Product Goal definition and Product Backlog management. Work closely with the Product Owner to ensure the product backlog is visible, clear, concise, and prioritized towards the incremental business value that meets the Definition of Done.
• Facilitate various Scrum events such as Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives.
• Guide and coach the Scrum teams on effectively applying agile values principles and Scrum framework implementations.
• Coach and empower the team to be self-organized and self-manage to meet Sprint goals.
• Work closely with the Scrum Team to transition product roadmap initiatives into great customer experiences.
• Protect the development team from outside influences and remove impediments to the Scrum Team’s progress.
• Work closely with the Product Owner and Development team to manage and track overall project health, including cost, schedule and quality, Risks, Assumptions, Issues, and Dependencies (RAID), and create management reports and metrics, including velocity and burndown.
• Provided oversight to the Office 365 project manager and active directory (AD).
• Steered and mentored scrum teams in DevOps and SDLC with BSWH.
• Established solid professional relationships and a reliable communication channel with vendor resources/management, development teams, stakeholders, and senior management.
• Created a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgment, emphasizing healing and problem-solving.
• Assist with internal and external communication, improving transparency, and radiating information.
• Facilitate getting the work done without coercion, assigning, or dictating the work.

Confidential

Scrum Master

Responsibilities:

• Played an integral role as a critical team member to achieve deliverables by actively removing impediments, following up on open items, and collaborating with other scrum teams as necessary.
• Enhanced team effectiveness by providing feedback and ideas on optimizing Scrum practices to help a team become more cross-functional and efficient.
• Facilitate all Agile ceremonies, including daily stand-up meetings, demos, retrospectives, planning, and grooming for the scrum team.
• Assessed Scrum process across development teams and documented best practices for consistency and continuous improvement.
• Provided strategic support in the companywide rollout and implementation of Office 365.
• Coach and mentored product and IT teams for preparation of PI planning events(Pi planning, lead breakout sessions).
• Oversaw and maintained all Scrum activities for two Agile offshore and onshore teams (SDLC and ITSM).
• Support the BA in creating User Stories following the INVEST model and help manage the backlog health of the scrum team.
• Support the Product Owner by managing a prioritized product backlog focusing on delivering features while maintaining the highest standard.
• Help balance the prioritization of technical debt against new feature innovation and software delivery, especially if feature delivery deadlines have been set.
• Identify and eliminate process gaps by providing practical solutions and improving team efficiencies.
• Led the software team in releasing bug-free software on time to meet due dates set with the product team.
• Create the SOW, project plans, timelines, budgeting, cost planning, and management reporting.
• Coach junior team members on agile/scrum practices and cross-organizational support.
• Effectively communicate sprint status, including risks and dependencies, in Scrum of Scrums meetings.
• Work as an intermediary and liaison for Scrum Team and promptly raise any issues and concerns.
• Identify issues with meeting timelines for deliverables in sprints before it causes an impact on other scrum teams, PI’s deliverables, and project due dates.