SUMMARY

• Highly efficient Information technology manager with over 15 years of experience in the field of Information Technology. A resolute professional, able to manage a large team of people. Highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.
• Strong organization, communication, problem - solving, and time management skills.
• Strong planning and organizational skills including diligence.
• Ability to manage conflict situations and make quick decisions while driving tasks to completion.
• Extensive knowledge of 24-7 implementation and management of information technology support operations including help desk, Call-in support, and work priority management.
• Strong documentation, planning, design, implementation, support, maintenance, monitoring, and capacity planning of all aspects of an enterprise Microsoft-based environment.

TECHNICAL SKILLS

• Microsoft Infrastructure Windows Server Cloud Computing Azure and Google Windows OS 7
• Windows 10 and Windows 11 Active Directory
• DNS
• Group Policy and Microsoft Exchange Office 365 (Office
• Word
• Excel
• Power point
• Access
• Microsoft Project and Visio Service Now
• Jira and Confluence VMware ESX Enterprise implementations VOIP (Cisco Call Manager) Purchasing and Procurement Vendor Selection

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

IT Operations Manager

Responsibilities:

• Managed a team of nineteen that supports the IT infrastructure at LAX (Los Angeles International Airport)
• Direct the maintenance and break-fix operational activities to ensure SLA compliance.
• Worked closely with organizational leadership to determine the maintenance and growth needs of airport operations.
• Responsible for smooth execution of the project and leading end to end delivery of the project.
• Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end-users, technical subject matter experts, and vendors.
• Defined, documented, and published all IT policies, procedures, and standards.
• Provided ongoing direction, coaching,, and development opportunities to staff members, enabling the ability to build new skills and increase engagement.
• Standardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation
• Led a project to move Airport Management software from local Windows 2016 server to Microsoft Azure Cloud.
• Managed full documentation of the existing IT systems, performed a root cause analysis of server system reliability issues.
• Managing Disaster Recovery environments and supporting solutions with high availability and real-time monitoring.
• Participate in the planning and implementation of information security technology projects. Serve as point-person and subject matter expert for issues and projects related to Cyber Security.
• Consistently applied technical experience to projects to attain the highest level of detail work from project team members.
• Managed vendor relationships and provided operational oversight and direction.
• Team management functions include customer relations, employee development, and personnel file handing, recruiting, and retaining talent, coordinating system maintenance, and managing system upgrades and implementations timelines.
• Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
• Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.

Confidential, Los Angeles, CA

Engineer Service Operations

Responsibilities:

• Managed, monitored, and maintained Windows Severs 2003/2008R2/2012R2/ 2016.
• Installation, Configuration, and Administration of VMware vSphere 5.5
• Installed and configured the NetBackup and managed and maintained backup.
• Support and daily health check of Windows Servers and VMware infrastructure
• Daily support of airport software AMS, Bag Manager, Airport Vision
• Resolved multi-site server issues.
• 2nd Tier support and mentor for Jr members of the team
• Set SLA-driven performance requirements within vendor/client operations.
• Successfully migrated Windows server from 2008R2 to Windows Server 2012R2
• Coordinated, monitored, and troubleshot to isolate and diagnose common and unusual server problems: documented system events to ensure continuous functioning.
• Recommend a course of action and implemented it as approved.

Confidential, Santa Monica, CA

System Administrator

Responsibilities:

• Managed, monitored, and maintained over one hundred Windows 200/2008R2 servers, including Active Directory and Exchange 2007, Symantec Anti-Virus 10.x, Blackberry Enterprise Server 4.1, VMware ESX server 5.1, Cisco Call Manager 7.1, NetBackup 7.5
• Planned and executed recurring system maintenance tasks, including the patching of operating systems (WSUS), conducting system security audits, Group Policy Object for desktop customization, and full utilization of NetBackup to ensure no data loss.
• Installation, Configuration, and Administration of VMware VSphere4.1 and vSphere 5 Six Server
• Support and daily administration of NetApp storage infrastructure
• Successfully planned and migrated Active directory 2003 to Active directory 2008R2.
• Successfully planned and migrated five hundred plus user mailboxes from Exchange 2007 to Google Apps (Gmail, Groups, Drive)
• Resolved multi-site server issues.
• Experience in installation & administration of Windows 2003/2008R2 Domain Controllers, Active Directory Design & Architecture, Group Policy Objects, File/Print, DHCP, DNS Services
• 2nd Tier support and mentor for Jr members of the team
• Set SLA-driven performance requirements within vendor/client operations