Senior Project Manager Resume Tempe, AZ - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Major Incident Manager

Responsibilities:

Confidential

Senior Project Manager

Responsibilities:

Successfully managed the migration of Microsoft Outlook to Google Mail/Calendaring
Responsible for Communications Agency wide, Training and end user support
Volume of users affected 8K across 6 major Divisions.

Confidential

Senior Technical Project Manager

Responsibilities:

Successfully managed the migration of SharePoint for the Digital Business.
Successfully established a repeatable release process for 2 new platform offerings.
Managed server security O/S patching monthly.
Managed server refreshes.

Confidential

Project Manager

Responsibilities:

Successfully managed the implementation of Microsoft Office 365 company wide in 6 weeks.
Developed new processes, including PMO intake/project assignment/tracking and standardized End User Communications for IT initiatives.
Evaluated and improved the NOC Incident Management process.
Brought them from no prioritization of Incidents and implemented Impact/Urgency prioritization.
Brought them from no metric reporting to implementing a ticketing system and effective metrics.

Confidential, Tempe, AZ

Senior IT Manager

Responsibilities:

Managed the upgrade of a full multi datacenter refresh for the company’s MS Lync (Skype for Business).
Transitioned contractor support contracts from individual contracts to Managed Services.
Implemented Business Continuity Strategy for planning and exercise execution at the application, infrastructure and site level.
Developed a Service Catalog that reflected service offerings with OLA and SLAs.
Service Delivery Manager for several Infrastructure, Application and IT services.
Highly experienced in Waterfall Project Management, PMO Governance practices and Agile (Scrum Master certified and experienced).
Managed requirements gathering, design, build, test, deployment and steady state operations.
Developed, implemented and improved processes for ITIL Service Management,
Managed releases from inception to execution with effective planning and communications.
Trained all levels of the organization on ITIL processes and process improvements from L1 to Senior Leadership.
Implemented Business Continuity Strategy for planning and exercise execution at the application and site level.
Consistently utilized Six Sigma tools to identify deficiencies and implement process improvements.

Confidential, Phoenix AZ

System Analyst

Responsibilities:

Responsible for the rollout of Business Objects Business Intelligence/Analytics including Infrastructure and Software.