SUMMARY

• Track record of success combining IT Scrum Master expertise with all phases of SDLC for corporate initiatives including eCommerce, CRM, Retail, Direct Marketing and eBilling projects.
• Results oriented systems integration expert with business success, 12+ years of which have been in functional / project management roles within fast - paced, deadline-driven environments.
• User advocate with comprehensive understanding of IT system infrastructure and track record of introducing advanced technologies that increase reliability and streamline system operations.

Areas of Expertise

• Full SDLC
• Scrum and Agile Methodology
• Test Development & Execution
• Software Quality Assurance
• System/IT Integration
• Strategy & Execution
• Process Improvements
• Business Requirements
• Team Leadership
• Coaching / Training
• CRM Analysis
• Statistical Reporting
• Organizational Restructuring

TECHNICAL SKILLS

Tools: & Applications Advanced Experience with MS Office Suite, including MS project, Visio and SharePoint. SQL, Adobe Photoshop, Adobe Scene7, Point of Sale (POS), Engage CRM, COMPASS, Sterling Order Management System (OMS), e-Commerce (desktop/Mobile), Cybersource, Decision Manager, Oracle, Endeca & Workbench

Network: Knowledge of TCP/IP, DNS, DHCP, WINS and HTTP/HTML

Platform: Windows, AS400, LAN Technologies, Linux, Solaris, UNIX, DB2 CICS, TSOD, FILE-AID, JDE WORLD

Testing Tools: Advanced Experience with TeamTrack, iTrack, HP ALM and MIST. Working knowledge of Mercury QuickTest Professional, Load Runner and Original Software

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager / QA Manager

Responsibilities:

• Led business functions, prioritizing work across multiple initiatives; prepared project plans, estimates, and schedules; and managed projects to ensure objectives are met on time and within cost.
• Facilitated daily stand up meetings to ensure work is progressing as planned.
• Managed Agile and SDLC Waterfall projects for Desktop / Mobile applications with UX focus.
• Enhancing user satisfaction by improving usability and the user interaction with the product.
• Prioritized M&Es enhancements and transformed ad-hoc releases to formal weekly deployments.
• Coordinate and interact with cross functional teams (Marketing, IT Developers, BAs, deployment team and end-users) to understand their needs and define UAT plans, resulting in efficient releases.
• Partnered with IT managers in developing departmental policies and procedures and implemented quality process improvements.
• Led the Endeca Server upgrade and enhancements for all ecom and non-ecom sites and enhanced the user experience (UX) for the search feature on Confidential .com sites.
• Sponsored the Google Merchant ETL extract project and rolled out to 14 countries, generating additional revenue of $350K annually.
• Collaborated with in-house development team to deploy CRM solutions for international markets and subsequently served as SME for CRM and retail store systems (Point of Sale).
• Partnered with business owners to create and maintain backlog requests and enhancements
• Developed and maintained production release plan, including committed versus desired.
• Evaluated, negotiated, and prioritized requests for effective portfolio management including definition of project scope.
• Sponsored and led major enhancements for the backorder email function.
• Developed in-depth knowledge of Omni channel business model for numerous international markets..

Confidential

Project / Product Manager

Responsibilities:

• Led projects of high complexity and criticality, prioritizing work across multiple initiatives; prepared project plans, estimates, and schedules; managed projects to ensure objectives were met on time and within cost.
• Collaborated with project sponsors, application developers, end-users and the business units across many of the Confidential portfolio functions to ensure accurate testing can be performed and the programs meet company standards.
• Interacted with business usersto help them understand the impact of projects, project timelines and expected functionality, ensuring smooth project rollouts.
• Createdrisk management plan and risk management strategy by assembling a checklist of potential risks, ownership, and how the business would mitigate the risk.
• Communicated project status and strategic recommendations to senior management on a regular basis; escalated issues via the appropriate channels.
• Provided and evaluated the decision regarding Buy-or-Build for new applications
• Managed new contact call center initiatives by applying all parts of the SDLC related to applications software design concepts, methods, and system analysis techniques.
• Participated in Walk-Through and Inspections. Reviewed test-approach, test plans and test scripts for newly developed system initiatives to ensure adequate test coverage.
• Led the WorldWide forwarding summit and presented the Global Return Service project and the impact for each region (Americas, Asia and Europe regions).
• Defined implementation strategies of new processes and trained staff for local and global offices.
• Led competitive analysis and the automation of the "Freight Collect / Third Party" project, reducing chargeback calls by 60%.
• Analyzed the worldwide Undeliverable Return shipments and automated the Chargeback, increasing revenue by $390K annually.

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Created testing schedules, workloads, test plan, test scripts and resource planning.
• Managed progress of testing activities against test plan and across functional teams to meet deadlines.
• Participated in Walk-Through, Inspections and user group meetings.
• Identified system defects, researched potential root causes and articulated findings to application development counterparts.
• Automated the Parallel Test process and reduced manual verification process by 75%.

Confidential

UAT/ Production Support Analyst

Responsibilities:

• Supported global users by troubleshooting system issues.
• Identified, analyzed, and resolved incorrect data and determined potential root causes.
• Conducted UAT testing for new developed functions/projects.

Confidential

Group Leader - OpRx Fulfillment Client Coordinator

Responsibilities:

• Led a team of 3 senior technicians and 15 OpRx users.
• Prioritized assignments, coordinated workflow and monitored quality control.