SUMMARY

• Certified Scrum Master with Over 9 years of experience in testing, analysis, data design, documentation.
• Highly motivated certified Scrum Master with demonstrated expertise in supporting organizations in adopting, implementing and sustaining agile processes, principles and practices.
• Extensive track record of providing coaching to executives, evaluating agile maturity and identifying opportunities for improvement.
• Adept at using Agile projects like JIRA, Confluence SharePoint, Monday.com in monitoring and tracking team progress.
• Excellent communication, problem - solving, public speaking, critical thinking and conflict resolution skills.
• A proactive and dedicated team player, with a proven track record in producing high quality work under tight deadlines and in multi-tasking to meet business goals.
• Experience coaching and Mentoring Multiple Teams within an Agile environment, implementing Agile Frameworks such as Scrum and Kanban.
• Strong expertise in Microsoft office suite.
• Identifying deficiencies in business systems.
• Coordinate all the Scrum Ceremonies and Manage the Product Backlog Items PBIs.
• Navigating through organizational hierarchies.
• Writing up engaging, informative, and well-organized presentations.
• Able to pick up new technologies quickly.
• Determining a project's scope and vision.
• Highlighting risks and issues that could impact project delivery.
• Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
• Can quickly understand business or technical issues.
• Solid collaboration, facilitation, and negotiation skills.
• Increasing the efficiency and automation of various IT system applications and databases.
• Working closely with the company’s IT department.
• Monitor Individual Performance of the Team Members on regular basis in consultation with the Delivery Manager.
• Presenting reports, KPI's, Trend Analysis on a monthly and quarterly basis to senior management.

TECHNICAL SKILLS

Frameworks: AGILE, Scrum, Kanban, SAFe, XP

Tools: JIRA, Monday, MS Project, Confluence, SharePoint, MS Teams, Slack, G-Suite, MS Office Suite

Programming: VBScript, HTML/CSS, JAVA, JavaScript

PROFESSIONAL EXPERIENCE

Sr. Scrum Master

Confidential, Palo Alto, CA

Responsibilities:

• Facilitating daily Scrum and removing impediments, sprint planning, demo to stakeholders and retrospective meetings in agile environment.
• Provide guidance to the team and management on SAFe scrum values, practices, and rules; essential adherence to SAFe scrum methodologies.
• Responsible as a Scrum Master in managing sprint effectiveness for 4 scrum teams, facilitating, and organizing Scrum ceremonies - help the team focus on goals, self-manage to achieve objectives each consecutive iteration.
• Manage project expectations, risk, timelines, communication and delivery through the course of the project.
• Conduct effective story time/backlog grooming with PO and delivery team to ensure the teams have a healthy backlog ready by collaborating with the Product Manager (the creation of a priority sequence of epics, stories).
• Making sure bucketing is done in a timely manner and the sprint board is balanced on the first day of the sprint.
• Work with the Product Manager to align the team with the product vision, sprint goals, and other necessary information.
• Coach on increasing team productivity by analyzing metrics (e.g. Burndown, velocity, burn-up, cycle time).
• Lead continuous improvement efforts with teams by implementing takeaways from retrospectives and implementing concrete solutions to make the teams more efficient and improve delivery success.
• Responsible to apply Agile values and principles to ensure best practices are followed by product teams; Deliver hands-on coaching to scrum teams in all aspects of Agile, Scrum and Kanban (Agile values and principles, planning, DoR, DoD, iterative development, estimations, managing flow, limiting WIP, etc.).
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts; Represent product teams in Scrum-of-Scrums to ensure all teams are aligned on progress and timelines and bridge any communication gap.
• Help the team identify and implement the most valuable Agile practices, tailored to the team's needs. Provide the right amount of support with the goal of leading the team to learn and maintain healthy Agile habits and become self-organizing.
• Keenly interpret the Agile mindset to teams, welcoming failures and mistakes by viewing them as learning opportunities and incorporating the Agile Manifesto and principles.
• Foster continuous improvement by guiding the team to self-reflect, identify inefficient practices, be open and transparent about failure, and improve through data-driven experimentation.
• Publish the team’s agile metrics (Burndown charts, velocity avg chart) to the management and stakeholders
• Leverage tools (e.g., Jira and Confluence) to elicit and define business and technical requirements, track requirements, prioritize features, curate content, sequence deliverables into sprints, and report progress.
• Created training materials in the form of documentation and video walkthroughs in order to aid new team members onboard and familiarize themselves with Business Technology's agile tools and processes.
• Encourage a culture of experimentation and self/team-empowerment.
• Adapt nimbly to a dynamic environment of shifting priorities, demands and timelines.
• Identify conflicts and proactively promote open and constructive communication to resolve them.
• Good problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles of a developing scrum team.

Sr. Scrum Master

Confidential - Pleasanton CA

Responsibilities:

• Scrum Master for 11 products that have been completed on an average of 5% under budget.
• Enforced Kanban to improve teams’ velocity by 20%.
• Facilitate Scrum of Scrums for offsite.
• Guide the teams to follow Kaizen.
• Facilitate Daily stand-up, release and sprint planning sessions, Sprint review (demo) and Sprint retrospective.
• Ensure all participants understand the ceremony's purpose and keep to the time-box.
• Share and learn best practices with Scrum Master peers to increase the effectiveness of the application of agile practices in the organization.
• Track and communicate team velocity and sprint/release progress.
• Proactively manage dependencies.
• Assist with internal and external communication, improve visibility, transparency, and help radiating relevant project communication.
• Embraces the concept of continuous learning in your own journey and instills the same in the team(s).

Scrum Master

Confidential, Bend, OR

Responsibilities:

• Actively led several geographically distributed Scrum development teams of developers and test engineers, driving multiple product backlogs to align the teams work with release roadmap.
• Provided guidance for the organization's smooth transition of onprem services to AWS.
• Groomed with the scrum team(s) the Product Backlogs in preparation for Sprint Planning Meetings. Prepared and led Sprint Planning Meetings. Facilitated Daily Scrum (standup) meetings and removed team's impediments. Presented Sprint Reviews to stakeholders, using outcome to work with the product owner in updating the Product Backlog.
• Coached the development teams on Agile/Scrum principles. Adapted the Kanban system for dealing with software defects fixing. Developed and tracked release planning and end-dates. Organized and conducted the defects triage meetings.
• Acted as liaison between stakeholders and teams to negotiate sprint/release scope.
• Motivated and energized team members to accomplish project deliverables on time and on budget.
• Headed the creation and led a Field Investigations Team (Sustaining Team) to quickly address customer's issues and complaints.
• Assist with internal and external communication, improve visibility, transparency, and help radiating relevant project communication.
• Empowered teams to self-organize and grow cross-functionality.
• Monitored project progress and reported status to stakeholders.
• Communicated the progress to senior management through Burn down/ Burn Up Charts, monitored quality through metrics and mentored team using project management processes.
• Identified and mitigated team’s risk and impediments (blocking issues and critical defects on daily basis.

QA Engineer/Scrum Master

Confidential, Santa Ana, CA

Responsibilities:

• Daily sanity, functional, Integration and regression testing, error/bug retests and usability in QA and production environment.
• Facilitating Scrum ceremonies daily scrum, backlog grooming, sprint planning, retrospectives demos to the stakeholders.
• Facilitate cross-team scrum-of-scrums meetings and responsible for managing the dependencies across the scrum and non-scrum teams.
• Experience working with technical tools such as Slack, MS Teams, JIRA, confluence, Zoom used to support agile practices.
• Experience building strong working relationships and working successfully in cross-functional teams.
• Working with multiple Scrum teams, manage the scrum process and help the team to remove the impediments.
• Publish the team’s agile metrics to management and stakeholders.
• Evaluate and mentor existing Agile teams - assess the team’s agile maturity and coach to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization; Responsible for coaching & mentoring junior scrum masters.
• Ability to quickly understand the scope of the project and identify key success and risk factors.
• Ability to adjust and apply technical knowledge in a dynamic environment using Agile development principles.
• Strong interpersonal skills and the ability to establish solid relationships and promote team cohesiveness.
• Strong written and verbal communication skills, attention to details.