SUMMARY

• Highly organized, progressive and results - oriented Project Manager with 9+ years’ experience leading and managing large projects in complex and multifunctional environments.
• Experience in Healthcare, Telecomms, Financial Services and Manufacturing industries.
• Expert in delivering projects to plan within the boundaries of time, scope, and cost.
• Able to work with stakeholders at all levels of the organisation including executives, directors, and senior managers.
• Adept at managing complexities and intricacies resulting from delivering projects.
• In-depth knowledge of project management methodology (Waterfall, Hybrid, Agile), negotiating with and managing 3rd Party suppliers and resources.
• Actively involved in financial management, risk and issue management, stakeholder management and engagement, budget creation and tracking and variance reporting.
• Excellent communicator with a positive attitude.
• A strong leader who works proactively to build long lasting relationships that drive progress
• Proven ability to identify areas for improvement and successfully work through risks and issues, recommending and implementing innovative and robust solutions/mitigating actions.
• Innovative self - starter with an excellent eye for detail. Particular about working to high standards resulting in increased productivity and service.
• Strong work ethic, high attention to detail and focused on delivering quality across projects.
• Astute coordinator, courtesy of years of experience spanning across diverse endeavors.

TECHNICAL SKILLS

• Change Management
• RAIDs
• Financial Management
• Project Management
• Strategy and Execution
• Agile and Waterfall
• Stakeholder Management
• Planning
• Requirements Gathering
• Analysis and Elaboration
• Process Improvement
• Facilitating Workshops
• Communications Planning
• MS Office Suite
• Google Suite
• Confluence
• Jira
• AHA
• Oracle
• ServiceNow
• Salesforce (Service & Sales Cloud)
• Azure DevOps
• PeopleSoft
• Risk Management
• Workday
• SAP Supply Chain
• Microsoft 365

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Senior Project Manager

Responsibilities:

• End to end management and implementation of projects within Change, ensuring projects were delivered within the constraints of time, scope and budget
• Scoped and managed the end-to-end delivery of new projects to time, scope and budget and within agreed quality parameters
• Efficient planning and execution of all projects within my remit and engaged with stakeholders at all levels of the organization.
• Led project workstreams in line with objectives and governance, ensuring relevant owners and stakeholders were included where required.
• Tracked deliverables to plan and ensured any blockers were removed as needed.
• Acted as a scribe at senior stakeholder meetings, i.e., steering group with the CIO (Chief Information Officer)
• Heads of departments and function directors, change board, Transformation Board, the Project working group and team meetings.
• Facilitated war rooms, planning sessions and strategy sessions to establish project goals, aims and objectives.
• Worked with the business to establish project scope, business outcomes and developed them further into low level requirements.
• Worked with technology teams through the Software Development Lifecycle as well as the People team, TOM (Target Operating Model), Testing
• Established necessary communications between stakeholders and facilitated agreement on business processes and technical approach.
• Established project team of developers/analysts.
• Established regular communications for duration of project to ensure timely reporting.
• Led and supported interviews of PMO team, planner, project managers and Business Analysts
• Accurately identified and mitigated project risks and issues
• Liaised with data management teams to provide access to members on the programme, ensuring the necessary approvals and protocols (e.g., encryption till end users access the data) were adapted. This involved having a working knowledge of Data privacy notices including understanding how the data was collated, used, and stored.
• Worked with information security to support proper data storage, data access and data control aligned with the organization's laid down data policies.
• Supervised and coordinated 3rd party suppliers in line with negotiated contracts
• Coordinated project activities and ensured compliance with Programme and Project Governance
• Managed and provided support to other projects as needed
• Created and maintained risk logs, issue logs and changed request documentation
• Led status meetings; provided status reports for projects in line with Programme Governance
• Proactively managed tasks, ensuring resources were deployed and deadlines were met
• Ensured prompt escalation to senior stakeholders when project deliverables were at risk
• Managed stakeholders across the business to ensure effective requirements gathering and ongoing communication throughout the project life cycle
• Owned, managed and maintained key supplier relationships and acted as a point of reference/project planning advice for internal teams
• Supported the Project Office with lessons learned, best practices, and standardized methodologies

Confidential, Dallas, Texas

Project Manager

Responsibilities:

• Defined and managed the implementation of the project plan including milestones, dependencies resources and costs and coordinated the workstream leads
• Evaluated and recommended appropriate resources to meet the project needs
• Established metrics for measuring key project deliverables
• Identified risks and developed mitigating actions and plans for the project
• Effectively provided the control and governance required to articulate the scope and approach for the project
• Delivered the project scope on time and on budget/efficiently within an appropriate risk envelope
• Coached project team members and suppliers to accomplish project deliverables, aims and goals
• Understood project dependencies and conducted risk assessments
• Adjusted to any changes from the key stakeholders and subsequently reshaped the plan and project as appropriate
• Managed project risks and issues and ensured actions were completed as needed. Provided contingency solutions and timelines

Confidential, Irving, Texas

Project Manager

Responsibilities:

• Developed the project approach, built stakeholder relationships and gained buy-in around the project plan, commitments and changes
• Drove project delivery proactively, balancing planning, scope, schedule, budget, communications and risks
• Managed and planned resources, responsibilities and schedules, establishing effective project controls and quality assurance processes
• Managed relationships with internal and external stakeholders
• Reported progress, issues, dependencies and risks to programme leadership and committees as appropriate and made recommendations to influence decision making for progress
• Provided management focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across the company
• Led the team to meet performance targets aligned to objectives and took responsibility for the project life cycle
• Identified and initiated continuous improvement opportunities and motivated the team to achieve individual and team objectives
• Identified Issues and Risks, mitigated and resolved them
• Reported regularly both internally and to the client
• Produced and maintained Project Plans and Budgets
• Kept up to date with emerging industry best practice and supported/developed junior team members
• Managed the commercials for the project and planned Resources

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Influenced the project approach, built stakeholder buy-in around the project plan, commitments and changes
• Drove project delivery proactively, balancing planning, scope, schedule, budget, communications and risks
• Managed and planned resources, responsibilities and schedules
• Established effective project controls and procedures and quality assurance processes
• Managed relationships with internal and external stakeholders
• Reported progress, issues, dependencies and risks to project or programme leadership and committees as appropriate and made recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation
• Provided management focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across the company
• Drove the adoption of project standards and work in alignment with project methodology at all times.
• Led the team to meet performance targets aligned to objectives

Confidential, Cincinnati, OH

Junior Project Manager/Project Coordinator

Responsibilities:

• Supported the development of the project approach, built stakeholder relationships, and gained buy-in around the project plan, commitments and changes
• Worked with project managers to drive project delivery proactively, balancing planning, scope, schedule, budget, communications, and risks
• Managed and planned resources, responsibilities and schedules, establishing effective project controls and quality assurance processes
• Managed relationships with internal and external stakeholders including resolving key queries as needed
• Reported progress, issues, dependencies and risks to programme leadership and committees as appropriate and made recommendations to influence decision making for progress
• Provided management focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across the company
• Supported the project manager to ensure team met performance targets aligned to objectives and took responsibility for the project life cycle
• Identified and initiated continuous improvement opportunities and motivated the team to achieve individual and team objectives
• Produced and maintained Project Plans and Budgets
• Kept up to date with emerging industry best practice and supported team members as needed
• Managed the commercials including receiving work orders and raising purchase orders