SUMMARY

• Project/Program Leader - Excellent in managing large scale, complex projects /programs while collaborating across corporate functional departments to accomplish project goals within triple constrains; Process oriented and Customer focused; Familiar with PMO setup, able to mentor/coach team members to enhance best practices.
• Train/instill a continuous improvement culture in any organization Leadership Style: Result Oriented with Relational Approach to bring the best out of people

Areas of Expertise

• Diverse experiences across Industries: Software Dev/Finance/Engineering
• Fluent in Mandarin/English
• Strategic Planning/Relentless Execution
• Lean Six Sigma/Continuous improvement
• Customer Centric/Collaboration
• Innovative/Entrepreneurial spirit

PROFESSIONAL EXPERIENCE

Confidential, Lewisville, Texas

Program/Project Manager

Responsibilities:

• Implemented state of the art SaaS transportation software for domestic which will revolutionize the Transportation function of the company
• Collaborate companywide cross-functional teams comprise of Material Planning, Transportation, Warehouse, Information Technology, Procurement, Vendor/Carrier Management Team, Training and SaaS Vendor for implementation of Domestic and International functionalities

Confidential, Plano, Texas

Corporate Senior Project Leader

Responsibilities:

• Responsible for national program on nursing facility start up from front end sales to final IT setup, end to end process
• Manage program which is high level/complex and cross-functional in nature.
• These include Business Intelligence Initiative, IT Infrastructure, Call Center related and End to End Process Improvements Projects

Confidential, Lewisville, Texas

Senior Project/Program Manager

Responsibilities:

• Manage highly complex cross functional program span across organization from Initiation to Closure
• Coach and mentor project leaders to foster best PM practices/Six Sigma methodology.
• Project Execution: Deployed an End-to-End specimen management project company wide and resulted in reduction of 67% of overall defects.
• Collaboration: Partnered with 5 Baylor Hospitals and successfully implemented workflow streamlining, as a result, improved performance by 15%
• Portfolio Management: Implemented status reporting as well as management dashboard reporting to show case company’s project portfolio in bi-monthly basis.

Confidential, Lyndhurst, NJ

Corporate IT Manager, Performance Metrics\Senior Project Manager

Responsibilities:

• Functioning role is to build IT Infrastructure Performance Metrics/dashboard from contracts to implementation (End to End) across all corporate functional areas.
• Playing a role in establishing monthly scorecards for key vendors to ensure superior service performance.
• Strategize\formulate vision of One Page “Monthly Performance Dashboard” model for Senior Management’s future consumptions via partnering with departmental heads/Technical team.
• Managing various corporate special projects by partnering with cross-functional teams to support company’s key initiatives (i.e. Project Simplify)

Confidential, Addison, Texas

Senior Project Manager/Release Manager

Responsibilities:

• Concurrently managing multiple projects\releases to enhance the Lab Information System from Scope lock, Requirement signoff, development, testing all the way to deployment while ensuring superior quality and schedules are being met.
• Established/Continue streamlining current processes to gain greater efficiency and improve ease of use (i.e. combining Water Fall with Agile methodology to come out a Hybrid approach)
• Formulated Tollgates/Milestone and communicate to teams to ensure buy-ins and gain corporations.
• Partnered with development team from architecture, design, developments, validation & Implementations
• Manage high profile special projects\programs to help enable business partners to leverage our current advance technology and yield greater productivity.

Confidential, Addison, Texas

Implementation\Senior Project Manager

Responsibilities:

• Managed Project Plan to ensure multiple teams are completing their necessary tasks in order to equip the lab (Internal Customer) for switching over to new Lab System.
• Resolved issues expeditiously during course of implementation and minimize conflicts between multiple teams to ensure steady progress.
• Mitigated Risks proactively before it becomes obstacle and hinder the implementation’s Go-Live date
• Partnered with Executive Directors and Lab (Users) for close collaboration to ensure results are achieved with a smooth Lab Information System implementation

Confidential, Irving, TX

Technical Project Manager

Responsibilities:

• Partnered with Business heads and Technical Teams to launch company-wide programs and projects.
• Acted as Manager’s backup to ensure DOA is exercised appropriately; filled in as facilitator’s role when manager is out of office.
• Managed critical projects by partnering with business units, key stakeholders, development team to design, develop, test and deploy solutions for enhancing user experience.
• Led a dynamic team of onshore and offshore resources, along with external vendors to enhance business functionalities for meeting rapid business growth.
• Co-led a Project Management Focus Group to educate/inform organization on Dr. Kerzner’s Project Management Best Practices and Methodology being adopted as company’s standard practice.

Confidential, Irving, TX

Technology Project Manager

Responsibilities:

• Ensure requested functionalities/features are delivered on time, within budget and with excellent quality.
• Prepared Project’s Cost/Benefit Analysis for Executive Committee’s review and prioritization
• Managed projects from initiation to closing provide leadership and exert influence to ensure consistent progress while removing road blocks for project team throughout the course of project
• Created project schedule (MS Project) with JAR/JAD and WBS sessions to solicit tasks information (Task, work, duration, dependencies and resources)
• Mitigated risks, resolved issues and managed action items throughout the project life cycle to ensure project is on track in term of quality, schedule and budget.
• Handle Team communication through various formats: Weekly Team Meeting, Executive Dashboard report, Stakeholder Status Report and Monthly Executive Status Reporting

Confidential, COPPELL, TX

Program Manager

Responsibilities:

• Managed relationship for over 33 internal clients in North America to ensure the achievement of excellent customer service monthly.
• Led teams in launching a major product line, resulting in 5% increase in revenue, motivated technician team and resulted a 25% improvement in productivity.
• Managed a Special Trained Technician Team which services and maintains proprietary automated equipment worldwide.

Confidential, San Antonio, TX

Area Engineer/Projects Engineer

Responsibilities:

• Responsibilities include work standards setup, methods analysis, process improvement to major workflow revamping for 100,000 sq feet facility of a world class consumer goods supply chain.
• Established justification/prioritization of capital projects annually to ensure resources are utilized wisely and aligned with company’s strategic direction.
• Managed external vendors and consultants to ensure on time and quality delivery for the Reengineering effort to enhance business efficiency and competitiveness.
• Trained supervisory level staffs to ensure processes are being followed and productivity being enhanced.
• Participated in Management negotiations with Workers Unions during annual contracts negotiations.