SUMMARY

• Talented mentor and coach with 18 years of proven Program/Project Management experience with special expertise leading cross functional/multi - discipline teams in various organizations.
• Highly adaptable and works equally well in both Agile and Waterfall environments.
• Strong transition, people management and mentoring skills with outstanding communications skills.
• Possesses deep technical and broad management skills and is an effective liaison between the technical staff and other stakeholders.
• Combines a “big picture” strategic outlook with a keen ability to analyze process details and identify and remedy inefficiencies to ensure optimum use of program resources.
• Consistently ensure alignment of program processes and resources with organizational goals and strategy to deliver complex projects on time and within budget to meet customer expectations.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Sr. Project Manager

Responsibilities:

• Using Agile methodology - Led a team of instructional designers to rewrite and update a set of Onboarding OLT courses that reached 15,000 Microsoft employees.
• Worked with outside vendors to complete various aspects for each course.
• Organized and led meetings with SMEs in NA, EMEA, and the APAC regions to validate course content.
• Organized internal and external teams to ensure project coordination amongst all the teams.
• Organized and managed all UAT efforts.
• Used Office 365, MS Project, Azure DevOps, and Visio to track the project and create project presentations.

Confidential, Seattle, WA

Sr. Program Manager

Responsibilities:

• Using Agile methods - led internal and external teams in the development of change management learning content and courses within the HR division for an Enterprise-wide audience.
• Work with the Confidential HR Microsoft Dynamics team to develop and test workstreams within Confidential HR.
• Organize and run IT and operational support functions for the group.
• Research and advise current management on available resource allocation and tracking tools.
• Be the divisional point of contact and participate in the HR Organizational Governance Council.
• Used Office 365, MS Project, TFS, and Visio to track the project and create project presentations.

Confidential, Seattle, WA

Sr. Program Manager

Responsibilities:

• Managed the overall implementation process between Liaison and the customer.
• Conducted weekly scrum team meetings to ensure team and project cohesion.
• Evaluated the technical resources of the customer and recommend or provide adjunct technical help as needed.
• Worked with customers to define implementation and relationship goals that ensured the business needs of both parties.
• Communicated project status to technical and non-technical stakeholders in reports that could be understood by all parties.
• Coached team members to ensure customer SLAs and goals were met in a cross functional matrixed environment.
• Managed resources in geographical diverse environment.
• Conducted business and budget reviews on a monthly and quarterly basis with customers to assure projects were on time and on budget.
• Utilized Change management principles - opened lines of communication between the Account Management, Sales, and Finance teams that streamlined billing and increased revenue.
• Led managers to find creative resource solutions during periods of constrained resources that led to higher customer satisfaction.
• Utilized Office 365, Jira, Salesforce, and Confluence to track project status and create project presentations.

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Assigned to manage the transition of 2600 applications and 17000 databases and bring them under a common organizational umbrella.
• Conducted daily sprints with the team to ensure project goals were being met.
• Built and coached a transition team of 15 -20 resources in geographical diverse environment.
• Developed project scope and objectives, involving all relevant stakeholders.
• Created an MS Project schedule for 1300 SQL Server and 1300 Oracle applications that allowed Management, the transition team, and application owners to know immediately the progress of the project.
• Coordinated organizational change management activities during the project.
• Acted as the focal point for 2 organizations involved in the project.
• Communicated project status to technical and non-technical stakeholders in reports that could be understood by all parties.
• Conducted business and budget reviews on a monthly and quarterly basis with customers to assure projects were on time and on budget.
• Interfaced directly with the customer to remove any project roadblocks and improve processes and procedures.
• Created a SharePoint site that gave Management visibility into the project.
• Reported directly to C-level personnel on a weekly basis to give project status.
• Used Microsoft Office, Project, and Visio to track project status, model workflows, and create project presentations.

Confidential, Bellevue, WA

Project Manager/Test Manager

Responsibilities:

• Led scrum team activities every week between DEV, Test, PM, and the end users to ensure software release, security processes, and protocols were followed.
• Reported directly to Director level personnel on a weekly basis to give project status.
• Interfaced directly with the customer to remove any project roadblocks and improve processes and procedures.
• Defined and implemented business practices in Collaboration Management, Change Management
• Test Management, and Project Management that are still used on a wide variety of projects across the organization.
• Worked as the point of contact for technical issues between the customer and development team.
• Worked directly with the customer to define business requirements for the application and UAT business scenarios.
• Integrated the use of Team Foundation Server (TFS) and Microsoft Test Manager (MTM) into an existing application development structure during the development phase of the project with minimal impact to the project.
• Led the education and training efforts of project personnel on functional testing, user acceptance testing, and the tools (TFS and MTM) used by the On-Shore and Off-shore testing groups.
• Defined and created a User Acceptance Test (UAT) structure for the project.