Account Manager Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Account Manager

Responsibilities:

Elevated to Account Manager and brought in entirely new business, in which over 435 shipments were tracked for these recently acquired customers and over $132,000 in profit was gained from.
Generated over $330,000 in profit overall from all customers by scheduling over 1050 shipments from.
Coached coworkers in resolving operational issues.

Confidential

Regional Truckload Coordinator

Responsibilities:

Promoted to Regional Truckload Coordinator for CSX shipments (coming out of IN, KY, MI, OH, TN, and WV) in which over 750 shipments were coordinated and $160,000 in profit was produced from.
Prioritized and multitasked bidding on loads, booking current shipments, and responding to various communications all while keeping track of shipments.
Pioneered development of a tracker through Microsoft Excel to maintain and monitor shipment progress.
Expanded role when taking on Progress Rail and Willamette Valley shipments upon coworker's departure, scheduling an additional 275 shipments and bringing in an additional $115,000 in profit from July of 2021 to August of 2022.

Confidential

Third Shift Expedite Coordinator

Responsibilities:

Arbitrated issues with customers, shippers, and carriers in order to resolve and mediate operational affairs that developed during the transportation process.
Assisted in bidding on additional shipments for resulting in 120 shipments and over $30,000 in additional profit during first year of employment.
Invented a carrier database through Microsoft Excel to assist company in finding coverage for shipments, which resulted in an improved level of customer service.
Revitalized the expedite carrier email contact list by increasing the number of contacts leading to fewer and smaller losses, greater and larger gains, and an overall quicker coverage time for expedited shipments.