SUMMARY

• Dynamic and highly accomplished project/program management professional with over 5 years of hands on and leadership. experience showcased across multiple industries such as financial services, insurance, hospitality, and government segments. Credentials include Project Management Professional (PMP) certifications.
• Subject matter expert in a wide range of methodologies/frameworks such as Agile, Scrum and Waterfall.
• Excels at building, training, and leading high - performance project teams often dispersed remotely as well as designing the structures and protocols for major Project Management Offices (PMO).
• Employs a customer & stakeholder focused Total Quality Management (TQM) approach that ensures satisfaction and continually delivers an exceptional return on investment.
• Seeking a leadership opportunity with a future facing company that values a diverse skillset and wide-ranging expertise that can significantly impact organizational success and growth.
• STANDARD TOOL Microsoft Office, Office 365, Word, Project, PowerPoint, Excel, Access, Outlook, Skype, Windows

TECHNICAL SKILLS

• Waterfall Principles
• Software Development Life Cycle
• Change/Release Management
• Root Cause Analysis
• Agile/ Scrum
• Subsystem/Integration/System Testing/User Acceptance Testing
• Planview/ ClarityRequirements Analysis
• Strategic Planning Execution
• Risk Management/Mitigation
• Product Management
• Vendor Management
• Incident
• Reliability
• Availability
• MaintainabilityTestingand
• ManagementProcess Design/Improvement
• Team Building & Leadership
• Cross-Functional Collaboration
• ITIL Principles

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Project Manager

Responsibilities:

• Developed and completed numerous projects while expertly prioritizing project budgets up to and exceeding 500K.
• Directed project teams, consultants, and vendors for each initiative and served in a vital mentor role for the IT team including all developers and testers. Work with Vendor and Ops to spec and buildout environment.

Confidential, Atlanta, Chicago

Service Operations Manager / Scrum master

Responsibilities:

• Managed on-premises, collocated and cloud IT infrastructure and services.
• Monitoring strategy and tools owner - SolarWinds, App Dynamic, Dynatrace, Site24x7, among others
• Worked with business stakeholders to ensure IT services met all business requirements remaining within budget.
• Created project plans and technical documentation, scheduled internal & vendor meetings, allocated resources, tracked budgets, and drove projects to completion.
• Encouraged continuous integration among IT Operations and Delivery teams, whether through tools or meetings, to ensure both areas are heading to the same direction.
• Supported multiple business critical activities, as billing, financial closing, audits and releases to Production.
• Managing an IT Operations team of 10+ resources

Confidential

Project Manager

Responsibilities:

• Infrastructure as a Service Cloud Migration (Migration of workloads from data Center to AWS Cloud)
• Created and executed project plan including milestones for key activates. This COTS project required customization of rules and content for our organization and different locations, as an enterprise level tool.
• Guided teams dispersed remotely across the US, South America, and the UK and supported them across all software development life cycle (SDLC) phases in achieving deliverables.
• Architected and authored statements of work (SOW), vendor agreements, project plans, and other deliverables in collaboration with vendors, senior leadership, and legal entities.
• Executed project change management while serving as the face of the project before the architectural and change control boards. This included software, configuration, and HW change requests.
• Used root cause analysis to determine problem areas and corrective action.
• Developed and delivered training to IT support teams tasked with managing and supporting end users.
• Continually delivered status updates and monthly presentations to senior management and the steering group including financial reports, risk assessments & remediation efforts, progress reports, and more.
• Led the project development team comprised of local and remote resources that created and implemented a cutting- edge system to accept and process partner sales data into the enterprise systems.
• Orchestrated the design, build out, testing, and deliverables for the full SDLC completed on-time
• Performed role of Product owner creating supporting user stories and working with team to implement.
• Acted as a subject matter expert (SME) and key support resource for the business readiness team integrating a multimillion-dollar project into the existing company business model, leveraging ITIL principles.
• Expertly assisted HR, Insurance Operations, and Training business segments with developing and implementing of changes to operational models necessary to facilitate the integration of new systems.
• Acted as SCRUM master removing obstacles and coordinating activities and representing team at Confidential .
• Significantly improved the structure and performance of the by codifying the roles and processes for Project Managers.
• Design and author Emergency planning for Confidential . This includes official information channels, remote working, system administration, and other processes to allow operations to continue.
• Used JIRA as repository for requirements, changes and scheduling of feature releases
• Support UAT develop and review UAT Test cases
• Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
• Consulted with IT Personnel to determine business, functional and technical requirements for specified applications.
• Product Backlog management and Prioritizing User Stories in JIRA.
• Holding daily scrum and backlog grooming/refinement.
• Defining short- and long-term product vision and communicating it to the development team and the stakeholders.
• Interviewing end users to gain insight into product use.
• Product Demos with different stakeholders and users to get feedback for product improvement.
• Define analyze and monitor key matrix for launched product/feature feed learning back into our product and learning process.
• Engage with internal and external customers to refine and clarify requirements.
• Collaborate with cross functional teams and communicate client’s business requirements by constructing easy to understand data and process models.
• Create MMF document and subsequently break down the features into User Stories using mind mapping tool.
• Perform business research, competitive analysis and gap analysis and suggested product improvisation.
• User story estimation using T-shirt sizing and planning poker technique
• Maintain Product Backlog in Rally/Jira by identifying MVP and non-MVP
• Define “Definition of Ready” and “Definition of Done” in Program Increment (PI) planning (Scaled Agile framework)
• Designed wireframes based on the requirements.
• Actively involved in project scope, sprint planning and daily status reporting.
• Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.
• Demonstrated modernized migration.
• Demonstrated a servant leadership style and lead by example.
• Engaged and motivated the team towards the common goal.
• Strong interpersonal and communication and collaboration skills.
• Detail oriented and result driven.
• Ability to challenge the status quo and enable new ways of working.
• Guided the team in their journey how to explore working concepts.
• A pioneer and expert and apprentice in guarding and delivering in time working with 7+ teams, member of AGILE guild.
• Started with 9 component teams ended up with 4 feature teams, still performing at the same delivery speed.

Confidential

Business Analyst

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• University of Madras(Agarwal Vidyalaya), Chennai, IndiaSep 2003 - Mar 2008