SUMMARY

• Experienced professional with 6 years of experience in Business Analysis, Project Management.
• Carried out Supply Planning, Customer Operation, Inventory Management, Data Analysis, and Lean Six Sigma.
• Experienced in leading Waterfall and Agile project philosophies.
• Created key project documentation like Project Charters, SWOT Analysis, User Stories, Budget Analysis and Earned Value Management.
• Used planning tools like MS Project, Gantt Charts, Budget Baseline, Scope Baseline and Performance Baseline to plan and track project progress.
• Improved supplier relationship by forging strong internal and external relationships.
• Used Confluence and Jira to track and execute on work place projects.
• Used precise negotiations to identify key stakeholder priorities and deliver on them.
• Prepared end to end business reviews by identifying KPIs and OKRs.
• Carried out business Process Design, Process Mapping, Root Cause Analysis, Brainstorming.
• Used 5S14621, 5 - Whys, Ishikawa diagrams, Process Flow Diagrams to identify root causes.
• Carried out PDCA, DMAIC and DMADV cycles to implement improvements.
• Drove sales of $3 million per month and improve their buy in company’s philosophy.
• Reduced penalties by $50,000 per supplier per month by gaining compliance.
• Strong experience of working on Process Improvement projects leading to savings for all parties involved.
• Worked on New Product Introduction and new client onboarding SOPs.

TECHNICAL SKILLS

• Lean Six Sigma Green Belt Certified
• Sourcing & Procurement
• Baseline.
• Waterfall
• Advanced MS Excel MS Word
• Inventory Management
• Scope Baseline
• Power BI
• Layout Planning
• Budget Baseline
• SAP ERP
• Project Management
• PERT
• SolidWorks
• Project Planning
• Performance Measurement
• SQL
• Agile
• AutoCAD
• Tableau
• MS Project
• Google Looker
• Google Data Studio
• WOLF
• SAP Fiori
• SAP TM

PROFESSIONAL EXPERIENCE

Confidential - Bellevue, WA

Project Management

Responsibilities:

• Kick started development of new business processes with waterfall philosophy to better suite customer demands and improve penetration by 15% while forging strong relationships with key external and internal stakeholders.
• Prepared updated business requirements with internal and external stakeholders using user stories to identify caveats and issues.
• Carried out internal investigations and improvement projects using agile philosophy identifying root causes behind poor customer experience. Reduced GIE by 10% by leading brain storming sessions and implementations of findings from it.
• Prepared Project Charters for key improvement projects for securing approvals from senior leadership team by working closely with subject matter experts, product owners and key stakeholders.
• Helped bring projects back on schedule with minimal further delays in implementing new SOPs and systems thus helping save around $5,000 per month per supplier in RTV issue credits issued from senior leadership.
• Managed $3 million of monthly sales through the Way fair website by adhering to the Way fair people principles.
• Gained supplier compliance with effective negotiations to reduce non-adherence penalty by $50,000 per month by helping them work through their production projects and new product introduction projects.
• Used Jira and Confluence to track and execute on important Projects.

Confidential - Bellevue, WA

Project Management

Responsibilities:

• Used agile philosophy to revamp the entire operational process flow and key business process requirements and alleviated risks by using SWOT analysis to boost outputs by 11% across H2 of 2018.
• Developed process diagrams to map process flows along with detailed SOPs to improve future training process.
• Carried out rigorous testing of new processes with a test team before companywide implementation.
• Started compiling monthly Business Reviews with strategic data for monthly volume of 85,000-unit outbound, 80,000 unit inbound and 300,000-unit inventory to compare actual performance with forecasts & lead to better business decisions.
• Used user stories to identify new dataset and KPI requirements and create reports based on said requirements.
• Created reporting mechanisms for $200,000 of monthly transportation spend for customers by identifying cost centers and helped reduce idle time and lead time by 10%.
• Negotiated to add additional transit days and fine tune daily demand to improve on time LTL performance from 75% to 95%.
• Devised standard operating procedures for smooth onboarding of new clients by 15%, SLA visibility for key stake holders and process limitations based on client volumes.
• Used Jira and Confluence to track and execute on important Projects including ERP Hardware and Software deployment.

Confidential - Cincinnati, OH

Project Engineer

Responsibilities:

• Maintained, configured and troubleshoot end points and voicemail accounts for Dial pad.
• Served as the primary contact for user support issues for Uber Rider Payments; manage day-today process and communication of status and resolution to impacted business partners.
• Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes.
• Worked to improve existing products based on customer evaluations and needs.
• Perform Network Monitoring and performance Analysis like jitter, losses and delay.
• Worked on the basis of SLA feedbacks to improve performances and customer service experience using Salesforce CRM.
• Created project plans encompassing all phases of delivery, from requirements through completion.
• Managed more than two hundred infrastructure projects, and delivered more than one thousand servers.
• Managed migration of new technologies, data center moves, and product upgrades.
• Delivered exceptional B2B client service with a consultative, collaborative and Agile solutions oriented methodologies using Scrum.
• Worked closely with the Uber Eats, Uber Riders teams and partner with a cross-functional team of Engineering, Sales and Marketing.
• Provides in-depth, detailed design, implementation and support of LAN/WAN network architecture, including all related network hardware and software.
• Implements new designs and performs modifications to existing infrastructure.

Confidential - Cincinnati, OH

Project and Program Coordinator

Responsibilities:

• Responsible for the management and execution of all leadership forums, town halls, and external stakeholder meetings; including meeting logistics, FMV, payments, contracts, follow up and communication, project management action items.
• Planned and executed all off-site meetings; managed stakeholders meetings; responsible for project management including but not limited to agenda creation, meeting execution, logistical planning, and tracking all related follow up action items.
• Maintained relationship with all high-level support staff to ensure most efficient and compliant handling of one-off, new contract management; own relationship with legal and health care compliance on all contract creation and follow up.
• Created and tracked all POs, invoices and spend across organization.
• Drafted, edited and executed communications for Center of Excellence.
• Daily tracking and problem solving of issues in procurement systems.
• Assisted with the deployment of new organizational models.
• Assisted Chief of Staff with risk mitigation and escalatory plans.
• Creation of stakeholder maps and lists for senior leadership.
• Administrator of team SharePoint sites.

Confidential

Business Analyst

Responsibilities:

• Implemented procedures and documentation to develop and test the required changes for the new portal.
• Partnered with business owners/users to elicit client and internal project needs.
• Organized Change Request meetings to document new requests and specifications.
• Responsible for the issues in Electronic Data Interchange (EDI) files.
• Productive in leading the UAT team for Client Implementation End to End Testing and customer service.

Confidential

Business Analyst

Responsibilities:

• Created requirements documents (BRD, FRD).
• Analyzed medical data and established the records on the databases.
• Analyzed system Specifications and design document and developed test plan in HP QC.
• Prepared the test environment including setup of facilities, hardware and software.
• Executed and wrote Test Cases on increments based on functionality added on each increments of web application.
• Participated in Use Case Reviews, Test case Reviews, Test scenario Reviews and created synchronization points for validation and verification.
• Preparation of Test Plan which specifies testing overview, testing approach, testing strategy, roles and responsibilities and scope of testing.
• Executed different scenarios like compatibility, scalability, and load test to identify bottlenecks on every component of the system.
• Performed data accuracy, data validation, and data integrity testing by querying the database using ‘SQL’ to ensure and to confirm business rules.
• Performing queries on the database using check successful Transaction & to create particular test cases.
• Interacted with Developers and QA team members in different defect raising situations.