IT Project Manager Resume Norcross, GA - Hire IT People

SUMMARY

Dependable, motivated, and engaging professional with over 15 years of experience as a Project Analyst with a focus on IT Project Management initiatives.
Possess a winning combination of data analytics, leadership, and relationship management while providing clients with guidance toward optimal business outcomes.
Possess solid knowledge of KPIs, SLAs, and data interpretation.
Strong problem solving and troubleshooting with the ability to exercise mature judgment while collaborating with business teams or as an individual.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

Responsible for managing multiple projects, in upwards of $500,000 simultaneously from kickoff to delivery.
Develop detailed task, project and resource plans, create timelines, remove impediments, and track all aspects of project artifacts.
Facilitate and document meeting minutes, create agendas and status reports, assign, and track action items.
Ensure that the project stays on budget and within scope. Create change orders when needed.
Lead assigned project team to deliver agreed scope within contractual commitments, while maintaining suitable resource and project forecasting for the duration of the project engagement.
Manage and communicate project progress, budget updates, milestones, risks, issues, decisions, dependencies, and project deliverables to stakeholders in a timely manner.

Confidential

IT Project Manager

Responsibilities:

Concurrently managed multiple projects from inception to close.
Interfaced with business stakeholders and IT infrastructure teams to define, gather, and document business processes and translate them into detailed functional specifications for each project.
Served as the primary contact for multiple client locations. Responded quickly to inquiries, maintained and updated client files.
Extracted data from various sources and created a status dashboard for senior leadership.
Knowledgeable and proactive on all client requests and pending items. Certify that issues are resolved beyond client expectations.
Worked closely with a team of engineers to ensure that client interactions are tracked and noted, time with clients was spent accurately, and projects were billed appropriately.

Confidential - Norcross, GA

IT Business/ Project Analyst

Responsibilities:

Planned, executed, and launched the company's robotic automation system using Blue Prism.
Adept in RPA from data gathering, solution designing, built process flow, testing, documentation, and implementation.
Provided status reports and metrics using Blue Prism Analytics and Reporting.
Monitored processes, identified exceptions and improvement areas, and implemented changes.
Served as Project Manager for several projects simultaneously and successfully, while managing resources accordingly.
Maintained traceable analytics and prepared reported data for executive submissions that outlines project specifications and scope and ensure they are parallel with the forecasted goals.
Monitored data analytics to assess processes and determine requirements while delivering data-driven recommendations to executives and stakeholders.
Composed and maintained a knowledge database to assist with ticket tracking, resolving issues, and increasing customer service proficiency.

Confidential

IT Project Manager

Responsibilities:

Delivered efficient and high-quality service to internal and external clients using communication, problem-solving skills, and a focus on client satisfaction.
Coordinated between project members, external vendors, and other stakeholders to ensure deliverables, requirements, costs, meeting plans, and schedules are communicated.
Supervised task completion status to maintain cost control, identify impediments and develop mitigation plans.
Controlled and monitored client-initiated projects, to ensure that hand-offs were completed within scope and on budget.