SUMMARY

• 14+ years of IT Industry experience and expertise in Agile methodologies, People Management, Defect Management, Vendor/Client Management, Test Management.
• 4+ years of experience as Agile Delivery Manager/Scrum Master with SAFe 5 ASM, PMI - ACP, PSM-I, PSM-II certifications.
• Experience of working as a SAFe Scrum Master - within an Agile Release Train (ART).
• Mentor & groom team in transitioning from waterfall approach to Agile with Scrum, Kanban & SAFe framework.
• As Agile Delivery Manager/Scrum Master, ensure that the team is functional and productive, motivated, understands incremental delivery, adhere to scrum ceremonies.
• Facilitate scrum ceremonies like daily Scrum, sprint planning, sprint review, sprint retrospective & backlog refinement.
• Coach team for story point estimation, user story writing, user story splitting.
• Resolve conflicts, concerns and coach team to adopt scrum values.
• Exposure to tools like Azure DevOps, JIRA, MS Teams, SharePoint, Confluence, HP ALM, Miro.
• 9+ years of experience in Quality assurance for web-based applications mainly of telecom and legal services domain.
• 2+ years of experience as Defect Manager for Confidential Project.
• As a Defect Manager I was responsible to triage for defect resolutions & concluding on action point along with legitimate root cause analysis (RCA) from multiple vendor teams.
• Collaborate with Scrum masters, Product Management Team and different stakeholders.
• Experience in different test methodologies (Agile, Waterfall) and SDLC & STLC Includes writing test plan, developing test scripts/cases as per requirements, defining test strategies, developing complex queries to input data for efficient execution, executing test scripts, analysing error logs and tracking execution details to prepare reports.
• Expertise of testing on wide range of Smartphones, Tablets with different OS (Android, iOS).
• Excellent team player with outstanding analytical and problem-solving skills.
• Proficient in Functional, Smoke, Ad hoc, Regression, Integration, Browser Compatibility, UAT, accessibility and responsive UI testing (Mobile, Web).
• Expertise in Telecom modules of Ordering, Billing, Payment, Profile management.

TECHNICAL SKILLS

Customer Management Tool: Maestro CRM, SGI, Vision21

Testing Types: Functional, Integration, Regression, UAT, Device, Responsive, Accessibility, Browser

Agile Document/Defect management Tools: Azure DevOps, JIRA, Teams, Confluence, HP ALM, Share Point, Miro

PROFESSIONAL EXPERIENCE

Agile Delivery Manager

Confidential

Responsibilities:

• Serve as Agile Delivery Manager for 2 feature teams i.e. Member Features Team & Billing and Invoicing Team.
• Coach & groom team in transitioning from waterfall approach to Scrum framework.
• Schedule & facilitate Scrum ceremonies e.g. Daily Scrum, Sprint Planning, Sprint Review, Sprint retrospective, Backlog Refinement.
• Coach team with estimation techniques, user story writing, user story splitting, definition od ready, definition of done, work prioritization.
• Facilitate all Scrum ceremonies and guide team with (Core, Weekly, Mini) Releases.
• Prepare and publish various documents like Team Charter, Definition of ready, Definition of Done, etc. on SharePoint & Azure DevOps Wiki.
• Collaborate with Scrum masters, Product Management Team and different stakeholders for day-to-day activities.
• Attend scrum of scrums to discuss about possible impediments for teams.
• Keep the team motivated and in right direction towards sprint goal & product goal.
• Responsible in resolving impediments and coordinating with external teams.
• Use Azure DevOps to track the progress of Sprint and Release, set up various customized dashboards & sprint retrospectives.
• Coach team in understanding and utilizing their velocity towards sprint and product goal.
• Prepare metrices like Sprint Burndown, Velocity, Lead Time, Cycle Time, etc and present to the leadership and stakeholders.
• Arrange different team bonding exercises.

Scrum Master

Confidential

Responsibilities:

• Serve as a scrum master for two teams i.e. OneView Care & OneView Retail.
• Experience of working as a SAFe Scrum Master - within an Agile Release Train (ART).
• Coach & groom team in transitioning from waterfall approach to SAFe framework.
• Coach team about Portfolio Backlog, Program Backlog, PI Planning, Epics, Features, etc.
• Coordinate with RTE and Scrum Masters to resolve impediments, highlight risks.
• Co-ordinate with teams & scrum masters in breakout sessions.
• Schedule & facilitate Scrum ceremonies e.g. Daily Scrum, Sprint Planning, Sprint Review, Sprint retrospective, Backlog Refinement.
• Coach team with estimation techniques, user story writing, user story splitting, definition od ready, definition of done, work prioritization.
• Collaborate with other Scrum masters of program to ensure our ways of working are consistent across teams.
• Prepare and publish various documents like Team Charter, Definition of ready, Definition of Done, etc. on SharePoint & confluence.
• Responsible in resolving impediments and coordinating with external teams.
• Use Jira to track the progress of Sprint, Releases and setting up various customized dashboards for tracking progress.
• Prepare metrices like Sprint Burndown, Velocity, Lead Time, Cycle Time, etc and present to the leadership and stakeholders.
• Arrange different team bonding exercises.

Test Lead

Confidential

Responsibilities:

• Help team in understanding functional and non-functional requirements (user stories)
• Review the test cases written by team
• Coordinate with stakeholders for TC approvals, defects, testing scope, emergency deployments, etc.
• Attend Daily stand-up, sprint planning, Sprint Review, Release planning, Sprint retrospective, Refinement calls.
• Plan and co-ordinate multiple releases in parallel.
• Attend, schedule and drive different calls for solution review, test case review, control calls
• Create test data for PVT validation and cancelling same after testing.
• Resolve queries of the team members & help them in grooming.
• Set up and co-ordinate for responsive testing on actual devices.

Defect Manager

Confidential

Responsibilities:

• Lead GBFM proposition in terms of user story allocation, resource planning & defect management.
• Handle Major release & minor release in terms of scope identification, work allocation, team handling and reporting.
• Estimation of current & upcoming releases, identifying number of resources required.
• Track all the defects, tasks, issues raised in GBFM stack till closure in minimum TAT.
• Arrange triage for defect resolutions & concluding on action point along with legitimate root cause analysis (RCA).
• Support and manage Go-Live testing activity for every release.

Sr. QA Engineer

Confidential

Responsibilities:

• Leading a release and coordinating all activities around the deliveries.
• Participate in test estimation for major and minor releases.
• Create matrix to measure percentage of test completion, requirements traceability.
• Interact with Onsite team and clients in Scrum call to discuss PBI, risks, issues and general health of the application.
• Attend risk calls to highlight and update potential risks and mitigate them

Sr. QA Engineer

Confidential

Responsibilities:

• Executed SQL queries using SQL Developer to ensure data integrity is maintained.
• Test case execution & defect management for Production testing.
• Conduct test case review to ensure scenarios accurately capture business functionality.
• Create & execute test cases for functional and regression testing using QC.
• Defect management using QC.

Technical Associate

Confidential

Responsibilities:

• Test Execution & Defect Management that includes interacting and coordinating with other testing teams, development and support teams.
• Review & create test cases for functional and regression testing using QC.
• Prepare and submit status reports for validation activities on weekly basis.
• Create user account and place order in CRM - OMS to test end-to-end flow.

Jr. QA Engineer

Confidential

Responsibilities:

• Test case writing in QC with the help of HLR & use cases.
• Defect management using QC.
• Interact with development & database team while defect verification & test case execution.
• Insert customer and account data by inputting text based and numerical information from Source within time limits.
• Compile, verify accuracy and sort information accordingly to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible & check output.
• Generate reports, store completed work in designated locations and perform backup operations.
• Create orders on live environment with data given by customers.