SUMMARY

• 10+ years of IT industry experience in web/cloud - based technologies.
• Experience Creating documentation and presenting ideas to diverse audiences.
• Worked as lead, PM and change manager with an ability to build a strong rapport to ensure a positive experience and 100% customer satisfaction.
• Proficient in root cause analysis and technical troubleshooting, in addition to identifying trends and providing insight to improve performance.
• Experience in creating documentation, data analysis, testing and deployments.
• Ability to work with huge stake holder, change management team.
• Created documentations, presentations and worked in UAT with diverse business stakeholders.
• Building consensus and maintaining consistent communication among cross-functional teams, engaging with leadership and stakeholders to ensure alignment of business goals.
• Good knowledge on Agile, Scrum work environments, utilizing best practices in developing and implementing process improvements.
• Highly experience using MS Project online for project tracking.
• Good experience on Confidential Suite including Smart sheet.
• Good Knowledge in Azure services understanding of DevOps concepts and maintaining systems in Cloud Foundry and Azure cloud platforms.
• Extensively MS Project online to handle multiple projects and hosted Scrum meetings.
• Effectively prioritizing tasks and quickly adapting within ambiguous, fast-paced environments. Customer-focused approach to troubleshooting and resolution, taking great pride in ensuring a positive overall customer experience.
• Enthusiastic, outgoing with excellent communication and organizational skills; Listens, collaborates, easy to work with, and always ready to learn more.
• Ensuring conflict resolutions and managing project risks, issues, actions and change logs.
• Identifying, updating, developing, implementing, and managing ITIL management best practice processes.
• Analyzing technology requirements and developing functional specifications. Conducting competitive analysis and competitive bidding when necessary.
• Presenting and implementing technological alternatives to streamline functions and improve productivity.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential - Redmond, WA

Responsibilities:

• Led workflow designs on new deployment tool and delivered on time.
• On boarding resources as per the client requirement
• Worked with Delivery managers and BRM on cost budgeting building SOW.
• Worked as a PM, managed and led 4 different projects under CSCP Confidential .
• Lead a team of 15 offshore and 5 onsite resources.
• Managed project Confidential Infrastructure /data center deployments at over 10M budget range
• Worked on on boarding, knowledge transitions, and budgeting Issues.
• Worked with different cross functional stakeholders, conducted weekly meetings, and tracking prioritized deliverables.
• Also worked with client on the approach of migrating cloud to AKS, mitigations and deployments.
• Responsible for requirement gathering functional specs, sprint planning and on time delivery.
• Experience in using ADO for sprint planning, story writing and tracking bugs.
• Created functional specs and Business requirement documents.
• Utilized tools like Team foundation server (TFS, Azure Devops, CI/CD pipeline.
• Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.
• Run sprint and long-term planning goals within teams and cross-functional engineering groups.
• Influencer of design, technology, and process change within MCIO senior leadership teams.
• Involved in analysis, high level and low- level design review.
• Requirements gathering from the customer, preparing analysis, impact, risk and design documents.
• Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications,
• Worked with different stakeholders and participated in UAT and feature releases.Highly capable using and maintaining project updates with MS Project professional

Change Manager

Confidential

Responsibilities:

• Worked on triaging JCAB change request tickets and analysis.
• Lead a team of 4 offshore and 3 onsite.
• Responsible for requirement gathering, building BRD specs and suggesting solution approaches.
• Conducted weekly stand ups, tracking status, and providing reports to higher manager.
• Tracking and categorizing the tickets based on Issue codes.
• Ticket analysis and triaging on Business rules and attending board meeting to discuss the change request.
• Worked on the Visio workflow to describe the JCAB team process.
• Worked on data discrepancies between cross functional tools and followed up with different teams to ensure smooth data flow down streams.
• Coordinated Developmental efforts with offshore teams to ensure smooth deployment of applications.
• Extensively used MS Project for tracking milestones and time sheet approvals

Project Manager

Confidential

Responsibilities:

• Worked as a tier 1 support for stratus suppliers
• Involved in triaging and investigating supplier issues.
• Gathering requirements from the customer, preparing analysis, impact, risk and design documents.
• Analyzing the issues with the Engineering team and actively participating in providing resolving steps
• Worked on data discrepancy issues to the continuous flow of the Business
• Provided monthly reports of the supplier issues to the client and suggested resolution steps

Project Manager

Confidential

Responsibilities:

• Involved in analysis, high level and low- level design review
• Requirements gathering from the customer, preparing analysis, impact, risk and design documents.
• Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications,
• Responsibilities:
• Developed workflow designs on new deployment tool and delivered on time.
• Cost benefited by deprecating old deployment tool on time.
• Oversee the change, problem, and JCAB processes of the deployment tools.
• Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.
• Run sprint and long-term planning goals within teams and cross-functional engineering groups.
• Influencer of design, technology, and process change within MCIO senior leadership teams. • GDPR and security compliance champion for three teams within the organization
• Managed 2 FTEs and 6 offshore direct reports.
• Involved in analysis, high level and low- level design review.
• Actively participated in designing and developing data flow diagrams, documenting the requirement for critical business applications,
• Worked with different stakeholders and participated in UAT and feature releases.
• Performance tuning of database indexes, views, stored procedures. worked with business users, contributed in feature prioritization, sprint planning, and releases and setup better coordination between onsite and offshore teams.
• Worked on partner system integration and Data migrations. Worked with different stakeholders Project Manager

Confidential

Responsibilities:

• Requirement gathering from the customer as Informational Manager.
• Involved in analyzing and designing the requirement with the Dev team.
• Unit testing of the application and user acceptance testing with stakeholders
• Extensively worked in unit testing and code integration of the application in TFS.
• Reporting and presentation to the business stakeholders
• Involved in bug fixing and code review of each component.
• Responsible for individual task management through TFS.

Technical Lead

Confidential - NEW JERSEY

Responsibilities:

• Involved in specifications, business requirements, Data flow diagram, database design, application and business logic.
• Worked as a technical lead with a team of 2 offshore and 2 onsite. Directly reporting client on the status. Involved in sprint planning and weekly meetings with stakeholders.
• Designing the user interface, forms, reports and flow of data between the pages of the application. * Involved in testing ASP.Net validation controls (Required field validator, regular expression validator, compare validator, range validator), User controls, Custom Controls, Data Grid Web control.
• Involved in unit testing of the application and their functionalities such as data retrieval using disconnected data sets, using ADO.Net/ XML/Web