SUMMARY

• Highly motivated, skilled leader with 15 years experience in Portfolio/Program management, Process Improvements/Design, and Service Delivery functions in various business and technology organizations. Domain expertise in;
• MANAGEMENT: Planning, estimation, execution, and implementation of complex enterprise Initiatives. Setup PMO & Governance processes, KPIs / Quality goals for projects and programs.
• ADMINISTRATION Mining and analysis of complex data to identify redundancy, process improvement and cost save opportunities, pilot and recommend data driven solutions to leadership.
• COMMUNICATION Designing and delivering presentations, handling specific customer and client system needs, proposal negotiations, training workshops, interpersonal relations & influence, identifying quality champions and impart with appropriate training to drive quality consciousness across the team.
• Expertise in requirements management, project planning, risk/compliance management, and all the phases of SDLC.
• Successfully setup PMOs and deployed Business Processes across large organizations.
• Managed projects and programs averaging $20MM.
• Proven ability to establish global teams and work, across complex hierarchies, react fluidly to changing priorities and deliver results.

TECHNICAL SKILLS

Process models: CMMI, ISO 9000 2000, SA - CMM, Six Sigma, BS7799.

Databases: IMS DB, DB2, MS Access, Oracle 8i, SQL Server 6.5.

Web: Java, HTML, CFML, JavaScript, SharePoint.

Design tools: UML, Visio, MS Project, ARIS.

Testing tools: WinRunner, LoadRunner 6.5, SilkTest, JProbe 3.0, WebLoad 5.0LinkBot, WebFT, AppScan V4.0, WebInspect V3.1

Configuration tools: Rational Clear Case 5.0, CVS, VSS.

Change mgmt.: UCM, ClearQuest5.0, Bugzilla, TestDirector / QCenter.

Data tools: MS Office, Minitab, JMP.

Application Servers: Allaire-JRun 3.0/3.1, WebLogic 6.1

Operating Systems: MS DOS, UNIX, Windows 98 - 7.

PROFESSIONAL EXPERIENCE

VP, Sr. Program Manager

Confidential, NC

Responsibilities:

• Project planning, Requirements identification, customization, prioritization, scope management, Budgeting, Resource allocation, associate enablement, and alignment per the FFPR program.
• Work / negotiate with vendors on scope and cost of customization.
• Develop Project plans and Resource plans including critical milestones and deliverables.
• Co - ordinate with cross functional teams to align and reconcile the timing of the interdependent tasks (ex: Training Operations Readiness, Deployment, LOB admin teams)
• Evaluate Process and Project Risks and develop mitigation plans.
• Perform Risk analysis, collaborate with Risk and Compliance leaders to ensure Rules and Policies are aligned appropriately and identify the steps that address the Rules and Policies.
• Work with Technology to ensure traceability of the design to Requirements.
• Assessment of Current state processes and design the Target State processes.
• Ensure the procedures documentation per the Target State.
• Design the processes per the ARIS standard, review, and publish in collaboration with the LOB.
• Develop Governance routines, Procedures, Control Plans, and KPI Metrics.
• Work alignment for team across the program and mentor PMs.

VP, Sr. Quality and Change Delivery Manager

Confidential, NC

Responsibilities:

• Lead the PMO build out and deployment across Q&CD organization by integrating with ECMS and Clarity enterprise systems. Establish standard project templates per Q&CD project types and Work Breakdown Structures. Integrate the PMO and GDCE 3.0 strategy across the enterprise.
• Setup and Deploy GDCE Q&CD extended teams to support the PMO, Q&CD work streams across Asia, EMEA, and Latin markets.
• Program manager for Customer Solutions: Lead Measurement, Control, Data collection, metrics Identification, reporting for Consumer Banking group. Integrate various business partners from Channel, Product, Segment, Legal, Risk, and Analytics to plan, execute and support the rollout in pilot states (AZ, GA, MA) and full launch for People, Process, and Technology, including enterprise rollout metrics definition, reporting, and risk mitigation plans.
• Lead and manage Overdraft Closure, Reg E, and OCC requirements. Successfully executed the project with data trending in Control. Work with various partners, Business, Technology, Risk, Legal, Communications and Policy teams to establish the standard process and eliminate OD extensions Confidential 120 days (automatically or manually).
• Lead, coach and mentor Operational Performance Black Belt. Analyze the historic data (using Excel/Access/Minitab/JMP) for the Incident trends and data driven root cause identification (Paretos, Control charts, C&E, FMEA), 3 nested MBFs resulted from this effort with a total of 11 individual work streams.
• Facilitate the weekly work group sessions to identify improvements/counter measures. Provide monthly status reports on the overall progress and trending to SLT. 4MM $$ saves realized.
• Develop metrics dashboards for Executive presentation (Waterfall chart, predictive impact vs. progress charts) to demonstrate the progress.
• Customer Experience Metrics reporting, Monthly Intensity, and Frequency scorecards.
• Lead and coach the Enterprise Human Error MBF (Green Belt) to reduce the FCIs caused by human errors by 15% and improve the process.
• Work with enterprise groups (Consumer, Problem Management, Operations) on defining the standard for Human error. Analyze and segregate the Human error data. Facilitate the root cause analysis with SME groups. Identify primary/secondary metrics, and complete key driver analysis.

VP, Business Manager

Confidential, NC

Responsibilities:

• Manage CIT & CTT requirements for design of ECMS, Simplified Waterfall, Iterative Process, Clarity, Risk Assessments, Business Continuity planning, and SQA function.
• Lead & manage Clarity setup, design, execution, rollout, reporting, and offshore transition.
• Lead enterprise initiative implementation, compliance, tracking and reporting.
• Budget forecast & actual planning, review, tracking and reporting via PCMWeb for the projects.
• Communicate Risk requirements and facilitate risk assessments and reporting.
• Facilitate Business Continuity, Work Area and Technical Recovery plans, review, and pilot.
• Identify Information Security Assessment Gaps, facilitate remediation plans & closure.
• Identify Back office tasks that can be performed by BACS (GDC), Manage and coach the offshore team on the tasks and track the weekly status and deliverables.
• Publish monthly status report for Technology and Line of Business - gather, review, and update data. Maintain the Process Asset Library (PAL). Metrics analysis root causes for downtime / FCIs & reporting.
• Participate in various Organizational Work Groups (Metrics, CPC, Clarity, Training & Communication).
• Provide training and SME to Managers & Teams on the enterprise processes.
• Participate in SIT for large application releases to Production from QA environment.
• Interview resources for positions within the Business Management group.
• Represent the group in various Organizational Work Groups (Metrics, SQA, SEPG, Training).
• Perform SQA reviews for Application releases. Perform Final Inspection for applications’ release.

Environment: Java/J2EE, JavaScript, XML, WebLogic, Jrun, ANT, Unix, Windows 2000/XP, WinRunner, LoadRunner, QualityCenter, VSS, Scarab, Peregrine, Clarity, SEER SEM, Oracle, SQL, MS Access, MS Project, MS Visio, MS Office.

Program Manager

Confidential, NY

Responsibilities:

• Setup and management of QA COE, lead 35 resources by work estimation, allocation, metric analysis, establishing SLAs and improving the process on the SEI CMM rigor for a better customer ROI.
• Define internal workflow process. Improve the SLA time and reduce application cycle time in QA.
• Provide estimation to the management on the optimum resource level and required skill sets
• Design and lead a Build, Operate, and Transfer model to utilize offshore GDC.
• Evaluate and recommend automation and change management tools (WebFT, Mercury, Rational).
• Analysis and review of business requirements, functional specifications (Use Cases), tech. design, architecture. Review/author test plans, test cases & test data matrix
• Risk/Metric identification, defect/causal analysis. Administration of configuration & change tools.
• Test applications for functionality, performance and security (JProbe, WebLoad, WebFT, AppScan).
• Generate Monthly and bi-weekly metrics reports. Present the QA summary status and analysis to the business leaders. Mentor and train the QA team.

Confidential

Manager Quality

Responsibilities:

• Responsible for Project process monitoring, facilitate projects’ compliance to the QMS, Audit planning & scheduling, Non Conformances tracking, age wise analysis, monthly plan for the SQA activities for all the projects in the SBU, maintenance of On-line systems like VSS, ClearCase, Timesheet tool, metrics data collection and trend analysis for the projects, participation in project plan reviews, inspections, retro, intro and Kick-off meetings, provide training on QMS.
• Development & Implementation of Software Metrics for Quality Analysis and Reporting.
• Software Risk Management; Risk Identification, Analysis, Handling, and Mitigation.
• Facilitate SEI CMM Level 5 assessment & ISO audits.

Sr. Software Engineer

Confidential

Responsibilities:

• Develop specifications based on the requirements. Generate weekly compare reports.
• Update the status on any mismatch from the existing paths to the one developed by the team.
• Develop test plans, test cases for applications. Test business rules for the application.
• Populate I/O path database tables with test data. Modify test scripts for testing change requests (regression testing). Perform Unit and SIT test.
• Report the bugs and detailed test report to the PM & team lead.