SUMMARY

• Effective project manager / servant leader with 9 years of experience across banking, finance, retail, health care and it projects.
• Known for maximizing opportunities and resources while at the helm of large global organizations/projects. i excel at taking extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success.
• Counted on to manage challenging clients and do so through positive approach, consistent encouragement and focus on helping others.
• Use of Jira (align), Azure Devops (ado), service now (snow), office 365, confluence, SharePoint, UAT, Trello, rally, clarity, etc.
• Use of Microsoft projects to track my projects.
• Use of agile principles to deliver large complex projects on a program level.
• Expected to facilitate all five scrum ceremonies (product backlog refinement, sprint planning, daily stand ups, sprint review, sprint retrospective)
• Track projects and team progress through Jira, Azure Devops board
• Well versed in the waterfall methodology, starting from the requirement gathering phase, system design, implementation, testing, deployment then maintenance.
• Experienced in using clarity tool to manage products, services, people, and finances through a variety of features including task boards, score boards and financial analysis tools.
• Adept at using the Kanban board to monitor and track team progress and ensure that developers are appropriately moving tasks from to do, to in progress, to done.
• Adept at using Excel for organizing data into rows and columns, creating formulas and charts, and performing complex calculations.
• Has been in the forefront of developing challenging applications and software, including but not limited to the following:

TECHNICAL SKILLS

• Leadership
• Communication
• Time management
• Problem solving
• Documentation and meeting coordination
• Agile and waterfall
• Adaptability
• Organization

PROFESSIONAL EXPERIENCE

Confidential, NEW YORK

SR PROJECT MANAGER/SCRUM MASTER

Responsibilities:

• Led teams in handling escalated and complex project issues and coordinating technical delivery across teams to provide successful resolution.
• Automated clearing house payment setup
• Collected & analyzed team metrics and provided efficient forecast of team's deliverables, directives, and timelines.
• Use of Excel to perform conditional formatting, pivot tables and macros that can help automate my tasks and improve overall productivity.
• Helped shape processes that increased efficiencies in accordance with product delivery and customer requirements.
• Assisted with internal and external communication, improving transparency, and radiating information. · Provided all support to the team using a facilitative leadership style whenever possible and leading by example.
• Resolved cross - team impediments and blocking issues quickly and efficiently.
• Served as a subject matter resource in a particular business, application, or infrastructure as necessary.
• Conducted business process analysis and requirements gathering sessions with developers/stakeholders.
• Determined and defined project scope and objectives.
• Raised and managed impediments and risks effectively escalating to management and getting resolved.
• Maintained metrics that provided visibility to stakeholders on team-level progress.
• Use of Microsoft project to track project progress for stakeholder visibility.
• Use of confluence tool to enhance communication, organization, and knowledge sharing, by creating project plans, requirements, design documents, release notes and meeting notes.
• Use of Jira features such as task tracking, bug tracking and issue management to allow me to track team progress, visualize project status in real time, and mange workflows between developers, QA and end-users.
• Business protection against cyber-attacks and data breaches.
• Protection for data and networks.
• Prevention of unauthorized user access.
• Improved recovery time after a breach.
• Protection for end users and endpoint devices.
• Ensured regulatory compliance and business continuity.
• Migration of applications to the cloud.

Confidential, NEW YORK

SR PROJECT MANAGER / SCRUM MASTER

Responsibilities:

• Point of contact and subject matter expert for tracking progress of multiple projects within UI/UX & migration teams, ensuring on time delivery and within approved budgets and within defined service levels.
• Provided feedback on challenges and identify opportunities to improve projects weekly.
• Managed large-scale and/or strategically important projects, including deliverables, budgets, and risks
• Sourced requirements, write stories and epics, manage backlogs with product owners and leadership.
• Built and managed product roadmaps and milestones
• Provided expertise on lead and facilitated product-oriented design thinking practices and activities.
• Facilitated all agile ceremonies and ensure teams are collaborating effectively.
• Managed programs that consisted of several tightly related projects
• Built and maintained strong and productive partnerships by being a trusted advisor to clients.
• Represented the project teams to internal and external stakeholders.
• Partnered with the sales team in pursuing net new opportunities.
• Contributed to writing and reviewing contracts as needed.
• Worked as a scrum master cum project manager to manage end to end software development project activities for multiple projects.
• Use of Airtable tool to create, organize, and share information in a flexible and customizable manner, such as for task tracking, bug tracking, asset management and tracking project deliverables.
• Communicated and collaborated with internal and external customers.
• Assisted VP in development of the overarching strategy within the sector CTO & delivery organization ensuring clear roadmap and tangible goals / outcomes, track progress across sectors.
• Primary contact to aid in definition of annual objectives, track progress by sector on objectives; provide monthly updates, along with mid-year / end of year report outs.
• Compiled data reports and analyzed data as well as report general statistics and insights to understand business trends.
• Ensured resource management tracking in place - track and report open roles,
• Supported ad-hoc projects and initiatives that require compilation across sectors.
• Migration of applications to azure cloud.
• Lead project manager behind the release of a contactless debit options that allowed our users to benefit from the growth of digital commerce by preparing to accept digital payments across multiple channels, e-commerce, in-app payment and at the point-of-sale with contactless payment. This method gave our consumers the convenience of making payments without swiping or dipping a payment card.
• Managed an analytics team that ensured application security for all deployed features and applications.
• Tracked team progress on Kanban board, ensuring tickets are properly moved across the board and burned down appropriately.
• Responsible for managing the intake and on boarding of various data from applications and systems working with business owners, ensuring overall improvement of UI/UX experience on web and mobile app.
• Led 2 scrum teams of UI/UX Devops team in planning and improving customer base and retention.
• Organized and facilitated planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other safe-related meetings.
• Guided the team's focus on creating high-value increments that meet the definition of done.
• Use of ado (Azure Devops) and ServiceNow to bring developers, project managers and team together to develop and deploy features.
• Designed and planned the Spotify / scrum models we implemented in all our teams. · Removed impediments to the scrum team's progress.
• Led/co-facilitated pre-pi planning, scrum of scrum and agile release train meetings across cross functional teams.
• Ensured release teams efficiently delivered the applications and upgrades required by the business, as per release management plan.
• Ensured po deliver stories that meet the definition of ready prior to sprint planning.
• Use of Jira in tracking features, stories, epics, and impediments.
• Ensured that all scrum events take place and are positive, productive, and kept within the timebox.
• Use of Power BI dashboard to track KPIs and business goals.
• Use of Excel to create pivot tables and tracking of team budgets.
• Use of Microsoft project to track project milestones and deliverables.
• Shielded the team from external influences.
• Guided the team on how to use agile values, agile principles, and agile framework practices to delight customers and contribute towards building a culture of trust, respect, simplicity, courage, transparency, and agility.
• Helped find techniques for effective product goal definition and product backlog management.
• Helped the scrum team understand the need for clear and concise product backlog items. Helped establish empirical product planning for a complex environment.
• Assessed the agile health of the team and coach them to higher levels of fluency at a sustainable pace for the team and department.
• Embodied agile behaviors and practices while exhibiting an innovative attitude and an aptitude to embrace change and improve the practices and processes of the team daily.
• Oversaw the scrum process, coaches the team; facilitates transparent and adaptive culture.

Confidential, NEW YORK

SR PROJECT MANAGER / SCRUM MASTER

Responsibilities:

• Planned and managed multiple concurrent complex projects across 2 and more teams.
• Worked with key stakeholders to develop a clear understanding of a business need, define the project goals and charter, and ensure alignment with strategic objectives.
• Applied project management tools/techniques as project moved across SDLC phases.
• Drove project-related change management meetings.
• Managed multiple stakeholders, aligning on common goals, and communicating risks; run effective meetings.
• Developed and maintain project plans, identify resource needs, and manage project schedule.
• Built relationships of trust across functions and organizations; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables.
• Anticipated the needs, risks, and challenges of my projects.
• Developed creative and practical solutions based on evaluation of multiple factors.
• Use of Microsoft project to track project timeline and deliverables.
• Delivered value by leading project teams and by driving effective collaboration with team members, stakeholders, and other project managers.
• Drove projects forward amid stalling forces (scope creep)
• Recommended improvements to established business processes while continuing to deliver high value in execution.
• Supported a robust and comprehensive onboarding process to provide new joiners with an optimal experience, allowing them to contribute more quickly.
• Assisted in the development of a team culture, including but not limited to driving regular team meetings (sprint planning, roadmap planning, retrospectives, etc.), team building activities, hackathons, etc.
• Mapped out blockers and dependencies; communicate & establish mutual commitments with related external teams.
• Instrumental in setting up data visualization Power BI dashboard for business.
• Power BI dashboard allowed Confidential to visualize data through interactive reports, charts, graphs, and formats.
• Power BI dashboard allowed the team and the business to have a 360-degree view of company progress, project progress and make informed decisions, this was done through carefully selected KPIs.
• Automated project tasks through Excel, created Pivot tables for stakeholder presentations.
• Developed consistent rapport and processes by building cross-functional relationships with international product leads, engineers, product teams and other project managers, ensuring there’s smooth alignment and collaboration for feature development and that the developers voice is heard within the core teams.
• Migration of data to snowflake cloud warehouse for easy scalability.
• Deployed a retail pos system that featured hardware and software products that recorded each transaction to help my business owners/stakeholders better analyze sales and maximize inventory.
• These pos solutions were cloud-based, which made it easy to track whole food market's sales while we were off-site.
• Reported sprint status on a regular basis to management, project teams and customers through internal and external status reports.
• Facilitated all aspects of the scrum framework, including sprint planning sessions, daily scrums, sprint reviews and sprint retrospectives.
• Represented team during safe ceremonies (pi planning, scrum of scrum and agile release train meeting).
• Use of Asana tool to create projects and tasks, assign them to team members, and track their progress in real time. This helped us to stay organized and ensure that my teams were on the same page.
• Use of Asana tool collaboration features, such as commenting, file attachments, and notification, which helped to streamline communication and reduce the need for constant emails.
• Managed projects/programs to meet customer expectations and sow terms. · Maintained the scrum team capacity plan, scrum board, sprint backlog, velocity charts and burn down charts.
• Ensured releases followed release management plan.
• Identified and help remove impediments to enable success of the sprint team.
• Proactively handled project risks and issues providing appropriate solutions and escalating as necessary.
• Supported and partner with the product owners and customer solutions representatives.
• Verified KBAs and workarounds are accurate, create & update KBAs, as necessary.
• Planned, setup and developed improved monitoring and alerting systems using Grafana & ServiceNow.
• Validated and coordinated UAT and change management for updates.
• Responsible for leading teams to deliver projects that span across one or more application platforms, and multiple business units.
• Use of Azure Devops (ado) in tracking our SDLC projects and support enhancements from features and story.
• Use of SharePoint for team documentations.

Confidential, NEW YORK

PROJECT MANAGER / SCRUM MASTER

Responsibilities:

• Planned and managed multiple projects from initiation through delivery to closure by directing and providing support, direction, functional or technical expertise and influencing stakeholders.
• Drove the definition of project scope, schedule, and budget required to achieve defined objectives.
• Wrote performance KPI for business.
• Used KPI dashboard for tracking of project progress.
• Adhered to client’s project management methodology and identification of project deliverables and requirements.
• Was responsible for managing the scrum process with the coordination of scrum team in agile methodology (scrum ceremonies). Remediated and escalated the impediments for the scrum teams. Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo, and decision-making processes to ensure quick inspection and proper use of adaptation process.
• Monitored and controlled roles & responsibilities of team members (RACI).
• Delivered key milestones each sprint.
• Documented and tracked scope showing project organization structure and interfaces.
• Planned budget, resource requirements, & allocation
• Coordinated project schedules and dependencies.
• Planned project base lining, and monitoring, and corrective action. Led project status reports & dashboards, meeting agendas and minutes.
• Stored artifacts and documents to execute change control, quality, risk management, and communication.
• Use of Microsoft projects to track project milestones.
• Improved upon existing processes and defined new processes necessary to ensure successful execution and control of the project.
• Migration of applications/data to snowflake cloud for processing and analysis
• Developed and released a digital portal that allowed customers to use their OTC flex card for contactless pos transactions, with our third-party vendors in order to fulfil their pharmacy and medical device needs.
• Drove scrum level ceremonies (e.g., sprint planning, team retrospectives, backlog grooming, etc.).
• Worked with the teams to drive the definition and refinement of the program and team backlogs.
• Escalated to leadership where needed and where possible remove impediments for the team(s). · Responsible for overseeing the implementation of SharePoint-based solutions for managing medical content. This involved working closely with healthcare professionals and IT staff to ensure that our platform met the organization's specific needs and requirements. Some key aspects that I took into consideration when implementing a medical content management solution in SharePoint included ensuring the security and privacy of sensitive patient data, integrating with existing electronic health record (EHR) systems, and providing easy access to information for medical professionals and other stakeholders.
• Maintained metrics that provide visibility to stakeholders on team-level progress and quality burndown chart.
• Use of ado (Azure Devops) to track project status and team progress, as we moved through the software development life cycle.
• Use of Excel for tracking project deliverables and automating tasks, adept at creating pivot tables
• Act as a liaison to assigned program manager and project managers.
• Took responsibility for managing dependencies between the program team and third parties, release managers, or between the team and other scrum teams.
• Provided real time feedback to the methodology team based on experiences with software delivery teams. Functioned as release manager across multiple teams.
• Ensured scope, goals, milestones, budget, risk, status, change requests and critical issues are effectively communicated to the client and project team.
• Used historical velocity and planned velocity to assist team with commitments using Jira.
• Measured client satisfaction levels and make and implement recommendations.
• Generated appropriate communication, process, and educational plans for mitigating the disruption of change while facilitating identification and removal of obstacles to change.
• Identified and removed technical and/or organizational impediments.