SUMMARY

• Proven history of building effective and successful testing teams across multi - disciplined domains and regions.
• Project planning, test management, and quality oversight experience, with strong fifteen years overseeing large scale testing projects.
• Refined relationship-building skills and experience working collaboratively with technology, business, vendors, and customer-facing teams.

TECHNICAL SKILLS

• Project Management
• Test Management
• Risk and Issue Management
• Resource Allocation
• Estimation and Budget Management
• Stakeholder Engagement
• “Customer Focus” Vision
• Self/Team Motivation
• Best Practices
• SDLC
• Organized
• Pragmatic
• Strong Decision Making
• Project Scheduling
• Employee Training and Development
• Test Automation
• Defect Tracking
• Online Banking
• Mobile Banking
• Contact Center
• ATM & Branch Applications
• Vendor Partnerships
• SIT
• UAT
• Mobile
• Stress, Load
• Security
• Browser, Agile
• Manual
• Usability and Automated Testing
• HP QC ALM
• SharePoint
• MS Office Suite
• ETL
• CMS
• Batch Processing
• Data Management
• Test Environment knowledge
• JIRA
• WebEx

PROFESSIONAL EXPERIENCE

Technical QA Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Develop Overall Testing approach, unified test schedule and Test Strategy.
• Coordinate activities across all testing phases; planning, IFT, E2E, UAT, Regression and Automation.
• Manage key testing dependencies across the project.
• Deliver centralized QA status reporting and issue & risk management.
• Manage review and approvals of all required ETM documentation.
• Identify appropriate test strategies, test environment requirements and activities based on application-specific technical and functional characteristics.
• Implement QA industry standards/best practices with defined benchmarks and measures.
• Work with QA application teams to achieve the best software outcome and escalate any issues through the proper channels.
• Manage QA resources within the team to ensure projects are allocated appropriately, objectives are being met, and consistency maintained.
• Works with the technology, operations, and product solutions teams to define and implement best- practice Quality Assurance processes, procedures, and toolsets enterprise-wide.
• Work closely with Project Managers and act as back up as needed.

Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Responsible for coordinating completion of project deliverables, identifying risks and issues, developing mitigation plans and solutions, as well as supporting the implementation of changes and solutions for corporate change initiatives that impact multiple functions and processes
• Work closely with and assist the Project Lead, vendors, key stakeholders and business SMEs, as well as technology and vendor resources.
• Coordinate and facilitate/participate in weekly workgroup meetings with Workday partners and internal staff, as well as ad hoc project meetings; document and distribute agendas and minutes.
• Actively involved in the execution of project activities and assist with other project and program routines as determined throughout the project lifecycle.
• Create and manage the overall project plan to keep team informed regarding potential challenges with critical path deliverables.
• Assists with the development and revision of project documents, status updates, communications, testing and implementation efforts.
• Effectively communicate with managers, peers and business partners on deliverables, timelines and support needed.
• Partner with the business to develop and transition plans, including ongoing success measures, to sustain the change.
• Partner with PMO to develop and transition plans, including ongoing success measures, to sustain the change.
• Track and manage Team Action Records (TARs), risks, issues and key decisions.
• Responsible for Program Project and Risk Tool (PPRT) updates and other project status documents.

SQA Manager

Confidential, Tampa, FL

Responsibilities:

• Oversee all testing phases, staff and testing activities for assigned Government and Commercial applications.
• Document, implement, monitor and enforce all processes for testing as per standards defined by the organization.
• Identify overall testing milestones, external milestones, dependencies, issues, risks and assumptions.
• Develop and maintain strong working relationships with internal organization, vendor and sub-contractors.
• Resolve escalated issues and risks with firm mitigation plan and escalated outstanding issues as needed.
• Identified needs for implementing new processes and analyzed project trends to improve and optimize existing processes.
• Identified and wrote POC for various tools needed by the test team.
• Assisted with building the Automation model, framework and approach.

Project Manager

Confidential, Tampa, FL

Responsibilities:

• Conduct audits to ensure each project adheres to the PMO best practices and CSDLC standards.
• Develop process documents and templates to comply with Citi standards.
• Supervise daily activities of audit team to ensure on-time delivery.
• Educate team about audit tools, techniques, and procedures.
• Coordinate and support Project Governance for the PMO office
• Assist team in audit processes and issues as needed.
• Review audit findings and prepare formal audit reports with recommendations.
• Review audit recommendations with management and develop action plans.

Program Test Lead

Confidential, Charlotte, NC

Responsibilities:

• Lead in hiring 20 test team members.
• Act as the Resource Manager for testing resources across CDP.
• Maintain staffing forecasts and work with upper management to obtain the budget required to meet testing goals for each project.
• Coordinate project schedules, release plans, and infrastructure needs with Project Managers, Architecture, Development, Vendor and Project Sponsors.
• Monitor testing processes and work with internal Audit Team to ensure compliance is met.
• Oversee the analysis of flow diagrams, functional specs, prototypes and wireframes for test script development effort.
• Work with specialized internal teams for coordination of testing activities (SME’s, billing, environment, deployment, change management and IT).
• Manage and report risks associated with meeting system quality standards and testing deadlines; escalate to upper management for resolution.
• Track new/changes to requirements and ensure they are captured in test scripts as needed.
• Work with the vendor to capture any risks associated with testing timeline or scope.
• Present test strategies and plans to senior stakeholders and the project teams.
• Establish and maintain training for new hires and current staff to establish and improve skills.
• Recommend test automation where needed and manage throughout testing life cycle.

Test Manager

Confidential, Charlotte, NC

Responsibilities:

• Track and prepare executive reports to include testing results, test case coverage, resource allocation, defect status, risks and overall performance.
• Provide leadership and coordination with all levels of project resources (Sr. Management, Vendors, Test Engineers, Subject Matter Experts, End Users).
• Define and implement overall reusable testing methodology and tools to suit City’s needs.
• Facilitate the creation of unit, integration, user acceptance, non-functional, performance and regression test criteria associated with the comprehensive Test Plan.
• Develop Testing Work Breakdown Structure and enforce deadlines across functional teams.
• Interview, hire and provide training to new testing team members.
• Escalate and provide mitigation plan for testing related and project related risk and issues.
• Coordinate testing activities across functional teams and vendor team members.
• Facilitate Business Process sessions, daily status meetings, interface and conversion testing and test data requirement sessions.
• Participate in security and workflow decisions as they impact testing.
• Successfully implemented two of the three systems thus far for the City’s new ERP project.
• Act as the gatekeeper for all test environment, workflow and security requests.
• Work with key stakeholders to identify workarounds for defects, functionality or enhancements deemed for subsequent releases.

Project Test Manager

Confidential, Charlotte, NC

Responsibilities:

• Oversee FPP FUT, String and UAT activities under the FSR project to include coordination of onshore and offshore resources.
• Maintain Project test WBS, Testing TAR’s and Daily Execution Plan.
• Facilitate Daily Test Touchpoints, Defect Calls and Ad Hoc Testing.
• Coordinate test script working sessions with business partners along with identifying data needs.
• Prepare and distribute daily dashboards with QC reporting incorporated.
• Troubleshoot all test-related issues and escalate as needed.
• Work with performance test team in identifying SLA’s and scripts.
• Participate in project level and release level meetings and provide testing impacts, risks, and solutions.
• Prepare Dress Rehearsal (DR) activities.
• Participated as a Task Manager in Control Room during for DR/cutover activities.

Change Manager

Confidential, Charlotte, NC

Responsibilities:

• Responsible for test planning and execution efforts (SIT and UAT) within in HRIS/ADIM
• Prepare extensive reports for upper management that depicts the overall project status.
• Oversee status of QC activities related to HRIS project including providing direction on development and maintenance of scripts/defects.
• Present QC training on an as needed basis and enforce BAC Organizational standards and processes.
• Monitor daily defect and script activity in QC while ensuring all workstreams are in compliance with the BAC Release Management processes.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• An active and visible coach to various workstreams within HRO/HRIS.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.

Project Test Manager

Confidential, Charlotte, NC

Responsibilities:

• CIT, SIT and UAT testing strategy, test planning, scripting, traceability matrices, execution management, daily defect tracking and resolution facilitation, working with release management; project management, LOB and executive management reporting, defect deferral and code freeze approval management for projects with up to 30 test applications.
• Planning, arranges and facilitating meetings, workshops and relations with staff during test planning and throughout subsequent development and testing activities.
• Full working knowledge, experience and adherence to DMAIC, ECMS, Six Sigma tollgates and bank Quality Center standards.
• Responsible for test resource allocations, forecast estimates, spending, burn rates and variance reporting.
• Assist project teams for implementation control rooms as task tracker, defect tracker, and problem solver roles.
• Effectively communicate project expectations to all testing team and team members and stakeholders in a timely manner and clear fashion.
• Estimate the testing resources and participants needed to achieve project goals.
• Delegate tasks and responsibilities to appropriate testing/LOB personnel.
• Identify and manage project dependencies and critical path related to testing and the project as a whole.
• Develop and deliver testing progress reports to upper management.
• Assist with 4-blocker preparation to deliver to upper management.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes project scope and ultimately impacting testing, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Worked with project team to prepare ‘Lessons Learned’

Project Test Coordinator/Implementation Lead

Confidential, Charlotte, NC

Responsibilities:

• Manage SIT, UAT and Stress test preparation activities including training, test case and script development, interdependencies, schedule, tool setup and access, account reservation and conditioning.
• Manage and assist in the creation of the traceability matrix using Caliber.
• Manage SIT, UAT and Stress execution including test deliverables, schedules, script execution, test case tracking, application coordination, incident review and resolution, issue management, management reporting, entry/exit criteria tracking and obtaining sign offs.
• Manage testers’ work throughout testing lifecycle to ensure timely completion of all testing deliverables.
• Establish and facilitate communication between project test teams. Lines of business, and appropriate test support teams.
• This includes but not limited to facilitating JAD sessions, assisting with flow diagrams and gain sign off of use cases and requirements.
• Prioritize impacts and facilitate viable workarounds, ensure handoff of workaround procedures to training support team, and manage handoff of incidents to operations technical support.
• Ensure all implementation tasks were completed on time, escalate issues, host daily touch-point meetings with project team, and report completion of major milestones tasks.

Test Change Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Coordinate changes made in the development & testing environments, including technology-based assets, such as hardware, software, network, applications and databases.
• Perform risk assessment and impact analysis
• Support the change request process and coordinate and communicate with users and support personnel to limit environment conflicts.
• Work with change requestors to designate optimal change windows in the testing environments, ensuring service availability; communicate with application development, Quality Control, and infrastructure technical staff to coordinate change implementations
• Facilitate, monitor and document the successful completion of technical documentation (BRD, Test Plans, Test Cases, etc.) by project teams when entering Integration Testing and exiting to the Systems test phase of testing.
• Schedule and chair Test Phase Summary meetings with project teams, perform tasks related to the Quality Process (Defect Analysis summary, completeness of test plans and test cases).