SUMMARY

• Project management professional poised in constructing dynamic, top - producing customer service and product support through proven success in leadership and management; dynamic in delivering exceptional results in mitigation, relationship and team building, solutions implementation, timely service delivery, product positioning, excellent analytical and strategic thinker.

Areas of Expertise

• Schedule Coordination
• Project planning
• Reporting requirements
• Hardware and software maintenance
• Staff oversight
• Documentation Management
• Reporting template development

PROFESSIONAL EXPERIENCE

Infrastructure Project Manager

Confidential - Tampa, FL

Responsibilities:

• Analyzed project data to assess trends and make proactive adjustments.
• Produced Dashboard and Google reports each week, updating customers and senior leaders on progress and roadblocks.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Communicated with Infrastructure team members to keep projects on schedule.
• Built and utilized reporting systems to keep customers and management in loop with latest information.
• Planned and arranged meetings with internal teams and individuals, enabling parties to meet and discuss project progress.
• Managed minimum of 4 projects while maintaining adherence to schedule and scope requirements

Project Manager

Confidential - Mooresville, NC

Responsibilities:

• Experience in Cloud and IT transition, transformation, and migration management.
• Managed multiple projects to assess existing hosting security controls and planned for migration of existing applications.
• Prepared high-level project plans to satisfy Customer requirements to identify potential implementation options and provide recommendations on implementation approaches.
• Ensured project designs and specifications provide reliable blue print for implementation.
• Implement upgrades of routers, firewalls, circuits in their stores.
• Upgraded total of 3500 stores with new Network circuits to meet Federal regulations.
• Work with other teams Security, Network, OCC to help triage any issues.
• Looking at outputs, tracking and updating databases.

IT Project Manager

Confidential - Elk Grove Village, Illinois

Responsibilities:

• Experience in Cloud and IT transition, transformation, and migration management.
• Managed multiple projects to assess existing hosting security controls and planned for migration of existing applications.
• Identified, documented, and escalated any performance issues and skills deficiencies of members of project team to appropriate management team.
• Prepared high-level project plans to satisfy Customer requirements to identify potential implementation options and provide recommendations on implementation approaches.
• Established change management procedures should project plans or schedules be used.
• Ensured project designs and specifications provide reliable blue print for implementation.
• Strong communication and interpersonal skills.
• Achieved high level of performance and quality, and Delivered agile projects that provide exceptional business value to users.
• Collaborated with senior management to in corporate new trends and practices in current and future solutions.
• Responsible for developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budgets as much as $2 million.
• Develop detailed estimate of level of effort, schedule and budget necessary to successfully develop and deliver solution meeting requirements and quality expectations.
• Developed & executed complex effective projects throughout project development lifecycle of project.
• Served as mentor and shared expertise with project managers and project team members.
• Provide regular status reports to stakeholders, sponsors, enterprise, and others.
• Enhanced organizational initiatives by positively influencing and supporting change management initiatives within assigned areas of responsibility.
• Effectively coordinate with various technology, business, and vendor teams to ensure project's success.

Project Manager

Confidential - Naperville, Illinois

Responsibilities:

• Successfully worked with audio and video equipment for commercial accounts, ensuring that correct equipment was received.
• Continually seek solutions when obstacles were presented; delivered on all commitments; and champion of positive, results-oriented culture that achieved greater results.
• Experience with Salesforce.
• Establish dates required for on time completion of network activations and evaluates impact of change to overall installation timeline.
• Identify risks, issues, and gaps that could impact timelines, goals, and installation of services.
• Serve as lead/liaison for field escalation and quota team.
• Maximize success of Confidential kick-offs through recognized collaborative leadership and cross-communication and support for other regions.

Quota Specialist/ Interim Trainer

Confidential - Naperville, Illinois

Responsibilities:

• Served as Main point of contact for 250 Field Technicians.
• Ensured dispatchers knew critical points of contact to all departments.
• Proactively influenced peers on how to analyze statistical data.
• Provided solutions for internal customers, which led to higher external customer satisfaction.
• Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
• Developed and implemented updating training programs for 150 employees

Dispatcher

Confidential, Naperville, Illinois

Responsibilities:

• Coordinated drivers, equipment, and crews across various field locations.
• Advising personnel about route or traffic problems.
• Maintained records of mileage, fuel use, repairs and other expenses.
• Resolving all matters relating to Drivers in fair and expedient manner.
• Maintained updated and detailed records of calls in physical and electronic database