Engagement Manager Resume

SUMMARY

Senior advising partner providing high value, strategic solutions from concept to completion.
Experienced in delivering the right program management and change management techniques for complex engagements.
Skilled in vendor sourcing, contract negotiations, and RFI/RFP administration.
Vast breadth of work experiences across multiple industries and various technical environments.
Pragmatic nature with strong communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Engagement Manager

Responsibilities:

Actively managed over 20 concurrent Workday HR and Finance support service contracts.
Delivery execution included lean - on services, new feature deployments, system optimization activities, and assessment projects.
Matrixed team management comprised of multiple technical and functional consultants.
Responsible for client relationship, contract management, and overall project health through staffing decisions, financial performance, and work execution.

Confidential

Solution Architect Lead

Responsibilities:

Managed a 10-employee team performing application rationalizations across 26 ITSM processes.
Authored a project approach and business processes to profile, score, and rank over 1400 system applications.
Drove multi-stakeholder engagement model sessions in a matrixed line of business organization.
Coordinated the conceptual and logical architecture development proposals to meet strategic business, financial and technology objectives through documentation of systems, architectures, cost-benefit analysis, and value-chains
Member of the application governance team responsible for communicating executive level recommendations and provided guidance on applications being brought into technology portfolio.

Confidential

Project Manager

Responsibilities:

Developed HR operational business case plan to provide in excess of $2.4 million yearly savings
Performed project management and Scrum Master responsibilities using traditional and iterative, methodologies.
Vendor managed multiple Software as a Service (SaaS) and system implementer contracts.
Managed all project efforts regarding product backlog, communications, budgets, personnel, risk management and deliverables.
Team management comprised of matrixed internal staff, integrators, and contract staff.
Controlled multiple business cases, RFI, RFP, and SOW sales cycles.
Performed contract management functions for enterprise agreements in excess of $15M.
Provided executive level program management and thought leadership for a Tier 1 ERP transformation.

Confidential

Enterprise Architecture Project Manager

Responsibilities:

Responsible for the rationalization of over state business applications using Confidential System Architect.
Facilitated the design of an application taxonomy and enabled consistent metadata collections and ITSM service catalog creation using BPMN value chains.
Performed stakeholder engagement analysis for Enterprise Architects and Service Managers.
End state product produced a baseline for future enterprise TCO assessments.
Implemented an enterprise quality control (QC) sampling methodology for a major mortgage banking client. Project included 35 cross disciplinary stakeholders.
Value included strengthening the QC sampling organization, promotion of process adherence across all mortgage testing work streams to use a universal sampling methodology and risk mitigation.
Follow on QC PMO work included formulation of strategic KPI metrics, ongoing control test environment assessment, DOJ servicing initiative, and FNMA/FHLMC mortgage testing.
Project Manager during large regulated utility merger.
Follow on post-merger PMO work included the development of a monthly synergy realization method for tracking adherence.

Confidential

SAP Project Team Lead

Responsibilities:

Responsible for multiple complex business processes design centered on order-to-cash and vendor management inventory cycles.
Performed process designs, value analytics, project scoping/staff planning, development coordination, communications, and testing.
Direct management of both onshore and offshore development teams.
Responsibilities included coordinating the SAP design and implementation of a global framework.
Project management duties included project plan tracking, status reporting to PMO, deep dive analysis, issue resolution, and change control board integration.

Confidential

SAP Application Design Lead

Responsibilities:

Developed a strategic data organization, conducted detailed data element analysis, performed project management duties, and lead the definition of the data model and ETL strategy using Informatica.
Workflow enabled business processes and audits ensured harmonized data and a process savings of $4.0 million.
Value engineering work included the development of a proposal producing an attainable $5.2 million ROI for a new packaged ERP implementation.
Vendor selection analysis modeled for an industry specific SAP solution.