SUMMARY

• Hands - on, diligent, result-driven and process oriented Senior Scrum Master/Project Manager with 15+ years of total IT experience with progressive roles and growth, including 8+ years of strong and proven Program/Project management; 4 years of IT Scrum Master experience within large enterprise environments.
• Successfully managed and implemented multiple dynamic and complex technology/business oriented; Application development / maintenance / merger (M&A) and integrated projects budgeted up to $10M.
• PM methodologies/SDLC Agile/Scrum, Waterfall for Application Development, Web applications (Java and .NET), Client Server, SQL Server/Oracle, ERP systems, PWA, SharePoint, MS Projects, HP-AGM/ALM, JIRA, Confluence, Subversion, Visio and Microsoft Office (Word, Excel, PowerPoint).
• Led small to mid-sized IT teams (size 4-20) driven by multiple levels of business criticality; strategically utilizing diverse technology aligned with corporate goals.
• Managed and supported full life-cycle implementations for large-scale commercial/federal clients in service industry areas; Banking, Healthcare, Retail, Telecommunications, Federal, Technology, Mining, Travel and Research; domestic/international; multiple sites/locations (Canada, UK, APAC & EMA).
• Employed and engaged with Big Five consulting firms ( Confidential, Oracle, Accenture and IBM).
• Increased customer service productivity by 70% (from 4 days to less than 24 hours). Save $$$ for the company for production support and new development undertakings.
• Detailed-oriented, comfortable working in fast passed and tough environment with frequent changes and many competing priorities.
• Excellent business, customer, and vendor relations, including coaching, staff career development and team building.
• Overall experience offers a unique combination and balance of management, business, and technical knowledge with excellent organizational, troubleshooting, presentation and communication skills deriving service improvement horizontally across the enterprise towers, matrix management.

TECHNICAL SKILLS

SDLC Methodologies: Agile/Scrum, Waterfall

Engagement Experience: Program/Project/Risk/Change/Vendor Management MS Projects, PWA, SharePoint, Visio, Power Point, MS Office, Excel H-P AGM/ALM, JIRA, JIRA Portfolio, Confluence, aha, TFS, Subversion, Crucible, Contrast, SonarQube

Programming Languages/Tools/Database: .NET, Java, Java Scripts, XML, Web Services, IBM WebSphere, Tomcat, Angular 2, Maven, SQL*Plus, PL/SQL, Toad, BI, Hyperion, Informatica Oracle and SQL Server database

Oracle ERP/EBS (R12/11i): Financials, Supply Chain and HRMS

Hardware & OS: Windows, HP-UX, IBM AIX, Sun Solaris

PROFESSIONAL EXPERIENCE

Confidential, St Louis

Sr. Scrum Master

Responsibilities:

• Responsible for managing the scrum process with the coordination of the multiple scrum teams in SAFe agile methodology - scrum and Kanban; focused on Enrollment and Fulfillment functional areas.
• Facilitate all aspects of Agile development through Scrum processes and ceremonies for 2-week sprint - sprint planning, daily stand up, backlog grooming, sprint review, sprint retrospective.
• Track progress and review scrum artifacts using JIRA - sprint goals/objectives, capacity & load planning, product/sprint backlogs, burndown/team velocity charts and reports.
• Leading and participation in PI Planning sessions and Scrum of Scrums.
• Responsible for planning, tracking, mentoring, identifying, resolving and reviewing roadblocks/risks/issues and dependencies at the team & program level.
• Ensure user stories, features, objectives, cross team dependencies, risks and issues are identified, defined, prioritized and aligned in Confluence, JIRA, JIRA Portfolio and Aha tools.
• Coordinate with product owner and technical BA’s to maintain and prioritize the product/sprint backlogs.
• Led project/sprint estimation (Sprint 0 using T-shirt sizing) and release planning sessions.
• Foster an environment of successful delivery and continuous improvement, inspect adapt and self-organize.
• Encourage and empower teams to follow team norms - Definition of Done (DoD), Definition of Ready (DoR), Acceptance criteria, clearly well-defined smallest level user stories
• Foster inspiration, collaboration in the team and protecting team from outside noises/interference
• Plan and conduct team building events for team motivation and collaboration.
• Monitor and report on project progress/metrics, including, schedule, issues, project risks and dependencies at the team & program level.
• Started new concepts in the organization - Test Driven development (TDD), Behavior-Driven Development(BDD) and Continuous Integration / Deployment (CI/CD).
• Liaison between business and product for deriving, aligning and maintaining projects roadmap and timelines.
• Collaborate with key stakeholders (Operations, Product organization) to define vision, roadmap and with cross functional teams for resolving cross team dependencies.
• Responsible for agile coaching and aligning business, product and technology organizations
• Guide the team and organization on how to use Agile/Scrum practices and values. Perform Agile Maturity assessments for teams.
• Manage project scope and change requests
• Coordinate project issues with external stakeholders, including vendors and business areas.
• Initiated and Led Hackathon for innovation and creativity across the organization
• Took Initiative in improving Agile center of excellence (ACE) activities, fostering, coaching and helping organization transforming towards agile.
• Used tools such as Confluence, JIRA, JIRA Portfolio, Aha, SharePoint, MS Word, Excel, Visio, PowerPoint and MS Projects.

Confidential

Sr. Project Manager - PMO / Sr. Scrum Master

Responsibilities:

• Managed and led application development and production support teams; delivering multiple medium to large scale complex & highly visible projects on time and within budget (up to $3M).
• Oversees projects from inception through implementation for web-based systems using hybrid SDLC approach (waterfall/agile/iterative-Agile Transformation); geographically disperse project teams/customers - Java, Angular 2, Microsoft Projects, PWA, SharePoint, Subversion, HP - ALM, JIRA, Oracle, Confluence, Crucible and, Contrast.
• Directed and managed in a matrix organization the project teams size of 5-20 resources (full time/ contractors) consisting of a PM, BA’s, technical lead, developers, DBA, architects (data/application).
• Oversaw and direct Projects from New Ground-up Implementations, Technology Refresh, Application reporting/Moves.
• Initiated and define roadmap for Agile transformation by taking ownership of pilot waterfall project. Direct Agile/Scrum development (Scrum/Kanban); Facilitate scrum ceremonies and impediments resolution.
• Track and review scrum artifacts - Iteration planning, capacity & velocity planning, master product/iteration backlogs, backlog maintenance, burndown/team velocity charts using JIRA/Excel.
• Responsible for project Initiation, planning, execution, controlling, closing, scheduling, scope, budgeting, solution delivery, metrics, master cutover plan, managing internal & 3rd party resources.
• Developing and managing level of estimates (LOE)/Estimation process, kick off meetings, detailed complex project schedules, WBS, identify critical path, tasks dependencies and resource plans.
• Delivering and managing PM Artifacts: project charter/plan, tailored process, issues/risk register, mitigation plans, communication/change management plan, quality review/stakeholder register & RTM.
• Led, developed and orchestrated end-to-end solutions by managing discovery workshops; actively assist in continues improvement pursuits, business process flows and conducts process re-engineering.
• Proactively manage project change requests (PCR) for scope, schedule and budget.
• Develop daily monitoring, track project progress, milestones and updating of the project plan using MS Project. Collaborate with multiple project managers for shared resources and task deadlines.
• Creation of project variance and exception reports using MS Project / MS Server.
• Risk/Issues Management; Identify risks/issues, perform root cause analysis, monitor, prioritize; develop mitigation plans, risk register and take corrective actions.
• Liaises with Business leadership; Served as escalation point, customize & integrate systems to fulfill their needs, get their buy-in/sign off. Managed Service Requests and its prioritization per SLA.
• Stakeholder Communication/Management Reporting; Regular status meetings with program leadership, sponsor and C-Level stakeholders - overall project health, budgets, issues/risks/milestones
• Mentor, motivate, coach, and supervise project team members and contractors, and influence them to create collaborative environment and accountability for their assigned tasks.
• Coordinating testing (FT, QA & UAT) with testing team and deployments with CM team.
• Resourceful and creative in identifying ways to mitigate issues and risks to avoid project delays, negotiate with resource and project managers in acquiring resources.
• Responsible for working with Audit team and helped conducted Periodic Audit to ensure accuracy of data quality, process, procedures, and documentations.
• Responsible for project close activities, Lesson Learned, ensure documentation repository on SharePoint.

Confidential

Project Manager / Scrum Master

Responsibilities:

• Managed and led implementation of highly visible, complicated, and integrated Custom App Development/Web applications/Oracle ERP projects(budgeted up to $5M).
• Led projects using hybrid PM SDLC - Agile/Waterfall methodologies; geographically disperse project teams/customers. - Java, MS Projects, SharePoint, PWA, HP-ALM, Oracle/Oracle ERP.
• Oversees multiple medium to large technology and business-oriented development (capital and non-capital); production support, enhancements, upgrade and merger (M&A) projects of various complexities; sub-projects with dependencies; Domestic & International, multiple sites and locations.
• Led and facilitate all aspects of Agile development through Scrum processes and ceremonies. Led iteration estimation and release planning sessions. Track and review scrum artifacts in HP-AGM/JIRA.
• Managed all aspects of the SDLC process to deliver new functionality/features, optimize current features, and to maintain reliability and scalability of the applications.
• Ensure successful completion & implementation of projects from inception to close within scope, budget, time and quality by managing project Initiation, planning, execution, controlling and closing.
• Develop, maintains, monitor and manage project artifacts/deliverables; project charter, SOW, project schedule, project plan, communication plan, cost/resources/release management plan, business strategy/global roadmaps, deployments, cutover/test plan and RTM/Fit Gap.
• Collaborate with multiple project managers; Integrate project plans from multiple sources to create a Master project plan; identify critical path, tasks dependencies.
• Manage, monitor and prioritize Risk/Issues, develop mitigation plans.
• Liaises with Business leadership; Served as escalation point.
• Weekly reporting to senior management and stakeholders. Liaise with project stakeholders on an ongoing basis by conducting weekly/bi-weekly meetings.
• Liaise and collaborated with cross teams; establish and maintain effective, professional, and collaborative relationships with subordinates, peers, management and other departmental staff.
• People Management; responsible for managing internal and external (onsite/offshore/vendor) teams, recruitment, development, coaching, mentoring, performance review for team members.
• Vendor/MSP Management; Managed 3rd party vendor’s resources, SOW/RFP, vendor relations, negotiations, and estimations.
• Change Management; Managed change requests; participated in Change Request Board Meetings.
• Provided business analyst, technical, cross-functional and SME leadership including core applications, databases, info security, active directory (AD) server, network, Data Center Migration/Moves, testing SIT/UAT in HP-ALM.
• Oversees and Integrated data conversion with Confidential and Royal Bank of Canada.
• Managed discovery workshops for development of business/technical requirements; conducted continues improvement pursuits & business process flows/re-engineering and solution design sessions.
• Standardized processes, implementation of planning, testing, rollout with buy in from Business users.
• Process Improvement; Manage, Develop, improve and introduce new processes, standards, procedures and policies.

Confidential

Manager

Responsibilities:

• Managed and led implementation, upgrade, assessment & RFP for application development projects - Web applications (Java/.NET), client server and Oracle ERP; for Healthcare (Omnicare: Claims/Payer/Provider flow) and Federal clients; budgeted up to $2M; Agile and Waterfall methodologies.
• Responsible for planning, scheduling, budgeting, risk/mitigation, monitoring and release management.
• Overseeing Agile/Scrum development; scrum ceremonies and impediments resolution.
• Track and review scrum artifacts-product/sprint backlogs, burndown/ team velocity chart HP-AGM/JIRA.
• Managed status reporting to stakeholders; change management, project plan, Team building.
• Collaborate SIT/UAT/CRP, performance/Regression testing using H-P ALM.

Confidential

Manager

Responsibilities:

• Managed project planning, management reporting, implementation, upgrades, assessment, proposal and production support for Web Applications (Java and .NET) and Oracle ERP projects budgeted up to $3M; using Agile and Waterfall methodologies and MS Projects and MS Visio.
• Managed external system integration/cross system dependencies and RICE components.

Confidential

Manager

Responsibilities:

• Managed project planning, implementation and production support for Web Applications (Java and .NET) and ERP systems using Waterfall methodology, JIRA, TFS and MS Projects.
• Led RTM/Fit Gap, cutover plans, data conversion/migration/mapping/cleansing, and testing/test plans.