SUMMARY

• A skillful IT professional having 10+ years of experience with responsibilities executed as IT Project Manager, Quality Assurance Specialist, Business Analyst, Project Coordinator in both Agile and waterfall model with great focus to perform with servant - leader functioning style in domains such as Health care, Pharmaceutical, Banking (Credit Cards, Payments, Online Banking, Account and Transaction management), Retirement Annuity, Retail, HR/Payroll and Taxation on various Operating system.
• As a IT Project Manager experience includes Estimation, Design, Construction, Implementation, Maintenance, People Management and Coordinating with different teams with in organization or globally and clients directly.
• As a Business Analyst experience includes Analyzing requirements, Refining with Development and QA team, assigning to different application teams, interacting with different clients and application team members.
• As a Quality assurance specialist experience includes Functional Testing, UAT (User Acceptance Testing), Mobile Testing, Production Support Testing, Data Base Testing, Web Service testing, ADA Testing, trained in automation testing.
• Having extensive experience in Agile projects with CSM (Certified Scrum Master) Certificate ID: 000730527 Certification Expires: 15 December 2019
• Holding leadership during various phases of STLC such as Planning, Development, Execution, Measure, Correction, Tracking and Reporting.
• Having good leading ability with great communication skills, Analytical skills, Technical skills, Problem Solving Skills, Team player, Quick learner, Multi-tasking.
• Expertise in managing Offshore/Onsite Projects involving Planning, Directing, Coordination and Execution of Project delivery activities from Initiation to Implementation
• Facilitate agile ceremonies sprint planning meeting,Daily Scrum,sprint review meeting, andsprint retrospective meeting.
• Involved in JAD session with business, experienced in writing user stories with business team.
• As a good leaner understands the scope, analyze to derive the work break down structure, tracking the cost and time for the release, find out project specialist and tools to complete the requirements, figure out the risk and compliance of the project, broadcast project status daily and weekly with senior members in organization.
• Conducted discovery sessions with business users to understand their points with manual processes, and evaluated process automation possibilities.
• Adopting any delegation and use of project assurance roles within agreed reporting structures.
• Explained business processes to the development team, and assisted them in designing best software solution.
• Maintaining large and medium scale project schedule release and tracking the milestone, control the deviation by suggesting team with technical and functional ideas.
• Experienced in writing test documents, review of test documents, and test execution using Quality Center, defect coordination, test data Preparation, analyzing the test case prepared by other team members, executing test cases, defect tracking, giving mandatory information of a defect to developers in order to fix it, conducting defect prevention meetings.
• Extract the requirements from customer, refine and translate in simplified form for the team to understand.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Measuring project progress with objectives, evaluating if any deviation from definition of scope and taking corrective actions to control the deviation.
• Interacting with Business, Technical team, QA team and other supporting team daily to understand and track project progress.
• Worked during various phases of STLC such as test planning, test development, test execution, defect tracking and reporting.
• Coordinating teams from different location and culture across global.
• Experienced in ARP (Agile Release Planning) and having good knowledge about ARP.
• Experienced in writing and review of test documents, test execution using Quality Center, defect coordination, test data Preparation, review the test case written by team members, defect tracking, giving mandatory information of a defect to developers in order to fix it, conducting defect prevention meetings and lead a testing team of 25 members.
• Auditing projects in libraries with checklists and make sure all artifacts are prepared with standards.
• Preparing summary reports, lesson learnt documents from the previous project experience and suggestion documents to improve the quality of future projects.
• Handled a team from offshore team of size 25 and at onsite team size of 30 assist them to improve the quality of application and distributing the analyzed requirements and reviewing to approve the tasks.

TECHNICAL SKILLS

Primary Skills: IT Project Management, Quality Assurance Specialist, Project Coordination, Business Analysis, Agile and Waterfall.

Project Manager Skills: Planning, Organizing, Leading, Controlling, Estimation, Budgeting, Problem Solving, Staffing, Resource management, Vendors coordination, Invent automation ideas and Reporting.

SDLC: Agile and Waterfall.

Technical Skills: Java script, .Net, C#, SQL Server, Oracle, DB2, MS Access.

Tools: Used HP ALM, Jira, RTC, QTP, Selenium, CREST, MS Office (Word, Excel, Powerpoint), Visio. FAZAL, FACETS, Rxclaim Decision Quest, AFP On Demand, JAWS, NVDA, TBGT, Simulator, FDR Query Tool, Clear Quest, Support Central, Sales Force.

Management Skills: Project Delivery and People Management.

Domain knowledge: Health care, Pharmaceutical, Banking (Credit Cards, Online Banking), Account and Transaction management), Retirement Annuity, Retail, HR/Payroll and Taxation and Insurance.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Management and QA Lead

Responsibilities:

• Handling project management and QA lead activities.
• Prepare & validate SOW / Work Orders inclusive of scope and milestones, acceptance criteria for the project
• Coordinating with business, technical teams, QA and other supporting teams.
• Involving Scalability, Interoperability and Portability Analysis.
• Interacting with business to get the requirements clarified for technical and QA teams
• Manage, produce and be accountable for all the project artifacts Project Charter, Project Plan, Project Implementation Plan, Design Documents, User guides, Baseline Documentation, Testing Strategy, Project Performance Report, User Stories, and Release Plans.
• Maintains quality service by establishing and enforcing organization standards.
• Conducting a project evaluation review to assess how well the project was managed
• Tracking project progress by reviewing ALM and RTC, pulling report and graph.
• Tracking project budget, resource management, time sheet with respect to their allocation and utilization
• Defining project baselines, Tracking projects progress, Project status reporting, Determining and taking corrective actions.
• Involving and facilitating agile ceremonies sprint planning meeting,Daily Scrum,sprint review meeting, andsprint retrospective meeting.
• Engaged with web development team and UX designers to design the new user interface.
• Involving in Sprint Planning, Sprint Review and Retrospective.
• Coordinating with Scrum master and involving in scrum activities in project.
• Designing test scenarios and test cases.
• Preparing test artifacts as test plan, test strategy, test outline, test summary report, daily status report, and weekly status report.
• Testing application in different environment (ST, Prod Fix and Unit testing environment) and different OS.
• Testing mobile App (Native, Hybrid & Web) & Web applications.
• Involving in Web service testing using CREST.
• Analyzing the flat files coordinating with different applications teams for data setup.
• Preparing monthly decks and preparing reports on projects for leadership members on daily and weekly basis.
• Tracing on project artifacts as Business requirement documents, Technical design documents, test plan, test strategy, test summary report, daily status report, and weekly status report.
• Helping team with learnt experience.
• Removing project obstacles by understanding the problem and involving the required teams to solve
• Coordinating activities across different organizational functions.
• Maintaining project artifacts in the project folder.
• Involving in requirements analysis in story grooming session.
• Coordinating with different vendors and stakeholders.
• Conducting meeting with different teams for any issue occurs while project progressing.

Confidential

Business Analyst Lead and UAT

Responsibilities:

• Involving in testing applications as part of business team
• Extracting the requirement from customer, converting them to user stories and grooming the stories with technical and QA team.
• Tracking the requirements in JIRA and RTC
• Updating the requirement if any change from customer or product owner.
• Facilitating and running JAD session with SME, Development and QA.
• Clarifying the queries from working partner teams in a project.
• Preparing functional requirement specification, User Stories, business test scenarios and test cases.
• Validate the application in Web application and Mobile application
• Contributing and coordinating in production check out
• Validating the application with Prod data as a end user perspective
• Experience in functional validation, content validation, Logo validation, Header and Footer Validation, Animations and Marquee validation.
• Create test plans, test scenarios, test cases for User Acceptance Testing
• Involving in Defect creating, tracking and reporting
• Managing project artifacts like test plans, scenarios, test cases in project folders
• Providing Sign off from UAT after completing the testing
• Preparing and sending reports on UAT status to higher management
• Tracking project budget, resource management, time sheet with respect to their allocation and utilization.
• Creating charts and schedules for the project and presentation.
• Presenting the project progress with Senior IT team in a meeting or one on one
• Executed release successfully from requirement analysis to production support.
• Assigning tasks to team members and gets delivery on time.
• Coordinating with third party vendors on testing the system.
• Conducted and participated in knowledge sharing sessions.
• Preparing reports on projects for clients on weekly and monthly basis.

Confidential

QA Lead and Project Management

Responsibilities:

• Leading onsite and offshore team.
• Prepare & validate SOW / Work Orders inclusive of scope and milestones, acceptance criteria for the project.
• Tracking project budget, resource management, time sheet with respect to their allocation and utilization.
• Defining project baselines, Tracking projects progress, Project status reporting, Determining and taking corrective actions.
• Maintaining project artifacts in the project folder.
• Creating charts and schedules for the project and presentation.
• Involve in cost and effort estimation.
• Presenting the project progress with Senior IT team in a meeting or one on one
• Reviewing strategy and plan documents for releases.
• Suggesting team on automation ideas to reduce the cost and time eventually.
• Involving with business in JAR session on requirements.
• Executed release successfully from requirement analysis to production support.
• Analyzing defects, Involved in impact and root cause analysis.
• Assigning tasks to team members and gets delivery on time.
• Working with business partners to understand the system scope.
• Coordinating with third party vendors on testing the system.
• Conducted and participated in knowledge sharing sessions.
• Preparing reports on projects for clients on weekly and monthly basis.

Confidential

Business analyst and QA lead

Responsibilities:

• Attending meeting with Development and vendors to understand the scope of the project.
• Participate in manually testing for releases and updates.
• Involving in JAD session with SME’s to understating the requirements.
• Responsible for the successful implementation of the project starting from gathering Requirements, Designing and UAT testing.
• Documents and analyzes business processes using value-added/non-value added, process modeling tools, cost-time charts, and root cause analysis or other tools as appropriate
• Trained additional new members of the team in the Project processes and standards.
• Involve in the understanding of the Project requirements from High Level Design and Business Requirement Documents and will take part in the requirement discussions and QA Estimation for Rx Claim Application.
• Interacting with QA manager and BRM and benefit coders regarding issues.
• Responsible for Rx Claims application based on the priority and severity of the Business Requirements.
• Responsible for prioritizing customer CRs based on severity, estimation, Test Plan and providing commitment to customers.
• Responsible for preparing the test scenarios and reviewing the test cases to validate the functionality for Rx Claim.
• Logged defect in defect tracker and coordinated with BRM regarding the issues.
• Worked on TBGT, Easy test tool and RX claims system.

Confidential

IT Project Management & Business Analyst

Responsibilities:

• Estimation of project.
• Conducting Risk analysis with risk team and Security analysis with security team.
• Preparing SRS, Use Case and Requirement traceability matrix document.
• Prioritizing the project requirements with the business team.
• Funding and scheduling of the project.
• Resource identification and allocation.
• Project tracking and reporting.
• Getting approval from application client managers for the different phase like design, test etc.…
• Conducting daily and weekly meeting with applications teams to get the status.
• Resolving the issues occurring in project by having respective resource and make sure it is resolved.
• Conducting testing calls with the application team and getting the testing artifacts, review and approve them with client managers.
• Auditing the project artifacts in the project libraries to makes sure the documents are properly maintained.
• Conducting weekly meeting with team members in project to know the issues and concerns.

Confidential

Business Analyst & IT PM

Responsibilities:

• Analyzing the various application scenarios involved with the application managers and brings down the scenario, which comes under, complains or not.
• Maintaining project artifacts in the project folder
• Tracking resource allocation and utilization
• Preparing daily, weekly and monthly reports
• Planning on disaster recovery and planning procedures.
• Maintains quality service by establishing and enforcing organization standards.
• Collection requirements from different application in Retail Bank and analyzing them.
• Conducting review meeting with different application managers and system engineers to make sure the scenarios chosen for transfer is falls under compliance or not.
• Tracking project budget, resource management, time sheet with respect to their allocation and utilization
• Defining project baselines, Tracking projects progress, Project status reporting, Determining and taking corrective actions.
• Discussion with technical folks to have those scenarios to be included in the transfer process.
• Conducting daily and weekly meeting with team members.
• Conducting the testing calls with the team members to make user the transfer happens positively.
• Resolving the occurred issues by inviting the respective application owners to get to know where the exact issue happens.
• Meeting with the client managers directly daily to update them and get inputs from them.

Confidential

Project Coordinator and QA Lead from Onsite

Responsibilities:

• Analyze and understand the business functionality of the system.
• Discussing the business and customer for clear requirement.
• Arrange for meetings between team members, and between team members and clients
• Record minutes at meetings
• Keep detailed project notes and records
• Develop project strategies and Create project schedules
• Create task lists for team members
• Monitor project progress, budget and hours
• Keep all members of the team up-to-date with current information and paperwork
• Communicate with team members to ensure optimal strategy and maximum efficiency
• Review the test case written by off shore team upon the requirements.
• Coordinating with client from onsite and assisting the off shore team.
• Conducting review meeting on the tasks carried out off shore and other team members.
• Entering the defects found in Quality Center and analyzing the frequently occurring defects.
• Conducting training session on the application to the new team members and customers.
• Preparing and sending daily and weekly status to customer.
• Organize meetings, team celebrations
• Involving with business team and customers in a critical situation of the project.
• Prepared traceability matrix and other project artifacts for the new resources understandings.

Confidential

Senior Software Engineer

Responsibilities:

• Analyze and understand the business functionality of the system.
• Designing and executing Test scenarios and Test cases.
• Leading a team from offshore.
• Responsible for reviewing tasks handled by offshore team.
• Testing included Black Box, positive/negative.
• Defect tracking and reporting.
• Reported the bugs in i-TRACK.
• Coordinate with the Customer and business team for the unclear specification.
• Involved in Functional and Regression and exhaustive testing.
• Analyze frequently occurring defects.
• Prepared the Tractability matrix.
• Preparing and sending daily & weekly status report to Client/Onsite.

Confidential

Senior Software Engineer

Responsibilities:

• Understand the business functionality of the system.
• Analyzing the support central requests.
• Coordinate with the Client/onsite team and Build team for the unclear specification.
• Create Test data and test cases.
• Test different functionalities like Method, Change in terms, DMM tables, Rewards, Promotions, Decision Quest and Simulator.
• Leading DQ testing team and other functionalities from offshore.
• Responsible for reviewing tasks handled by offshore team.
• Involved in Functional and Regression and exhaustive testing.
• Defect tracking and reporting.
• Analyze frequently occurring defects.
• Preparing and sending daily & weekly status report to Client/Onsite.