SUMMARY

• Accomplished Program Manager with 5+ years of extensive experience in project planning, execution, and evaluation across several industries.
• Dedicated to cost, process, and resource optimization with a remarkable ability to assess weak areas, design processes and implement strategic planning that resolves complex business challenges.
• A stellar example of reliability and competency with a track record of managing a high - volume workload in a rapidly changing technical environment.

Areas of Expertise

• Business process re-engineering
• Portfolio Management
• Conflict Resolution
• Workflow planning
• Recruiting and Staffing
• Budgeting and forecasting
• Cross-functional Collaboration
• Risk Management
• Data Analytics
• Process Improvement
• Cost reduction strategies

PROFESSIONAL EXPERIENCE

Program Manager

Confidential - Texas

Responsibilities:

• Oversaw a portfolio of work for Global Product Commercialization to drive strategic alignment to company-wide initiatives and goals.
• Worked collaboratively with sales, implementation, product, marketing teams and strategist to establish priorities, develop content strategies and product launch readiness.
• Triage feedback and issue tickets via Salesforce and Jira
• Developed and maintain product resources to ensure access to up to date content in our learning systems (Indy, Bizcomms and Seismic)
• Track Go-To-Market timeline in Project Management systems such as Asana, Microsoft Excel, G-Suite.
• Collaborate with Product Managers on collected feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
• Defined and guiding high-level goals and roadmaps for the Hiring Platform

Engineer III Consultant, Program Manager

Confidential - Bellevue, WA

Responsibilities:

• Led a project team of 20+ engineers, inspectors, business analysts and invoicing specialists through design, construction, and launch.
• Managed project level financials based on project milestones to ensure proper revenue recognition during the project lifecycle for a $63M+ budget.
• Analyzed and streamlined program management processes and improved communication within the team and with cross-functional teams (wireless, wireline, radio frequency, real estate)
• Provided strategic direction and leadership for a minimum of 10 initiatives and 150+ small cell and macros projects concurrently each year.
• Proactively identified and communicated risks to stakeholders (managers, directors, vendors, and initiative leads).
• Developed risk mitigation strategies and contingency plans for any problems or concerns within the organization
• Exceeded KPI and SLA goals by 23% in comparison to previous year results through effective task prioritization and accurate forecasting
• Tracked project progress in Project Management systems such as VPM, Tableau, and Microsoft projects.
• Created visual diagrams of pathways, backhaul, and fronthaul for the year's forecasted plan using Visio

Business Operations Coordinator

Confidential - Cary, NC

Responsibilities:

• Managed business needs for Small/Medium Businesses and Government Agencies
• Facilitated presentations and trainings to customers in regards to fulfillment, self-service, and new products
• Prepared reports, quotes and price analysis for sales and leadership teams
• Created dashboards and internal communications aligned to different audience levels.
• Maintained strong working knowledge of ERP, CRM, business intelligence tools and operational features.
• Managed existing client renewals, maintained account information and documentation in conformance with regulatory compliance standards for each local, state or federal government.
• Evaluated customer problems, implemented resolutions, and followed up with clients to maintain satisfaction.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Recognized as subject matter expert on several initiatives (Business360, OMNI, My Biz, BI Tools and other POS systems)

Business Implementation Manager

Confidential - Hampton, VA

Responsibilities:

• Conducted in-depth market analysis and researched demographics of local homeowners to identify target consumers
• Collaborated with leasing agents and advertising agencies to market vacant spaces
• Evaluated residential real estate investment opportunities to determine property values
• Oversaw contractor performance to encourage compliance with contractual standards and provided feedback on any changes needed.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.

Program Manager/Collection Coordinator

Confidential - Norfolk, VA

Responsibilities:

• Managed business processes, including but not limited to team organization, performance management and headcount planning.
• Identified sales opportunities to residences and businesses by managing contracts and agreements
• Managed operating system configurations in organization roll outs to improve user experience
• Interacted with customers and clients to identify business needs and requirements
• Tracked and reported program results to customers and stakeholders to facilitate change management activities
• Owned 6+ simultaneous projects to boost business opportunities by 13%
• Addressed and resolved technical, financial and operational concerns or problems by working with Senior Managers and Directors
• Spearheaded department training and activities to enhance employee performance and boost employee productivity and morale.
• Analyzed and restructured processes and initiatives to implement strategic plans to monitor General Services safety program and Employee engagement.
• Authored user documentation to help train residents and employees on newly implemented self-servicing systems.
• Researched and resolved barriers to successful system functionality, improved support, and issue resolution.
• Defined and drove the development of new applications and services through collaboration with development teams.