SUMMARY

• Professional with 10+ years of experience with consulting background and supply chain experience in Program and Project Management.
• Strongly skilled for successfully managing strategic projects by delivering compelling customer centric solutions.
• Specialized in handling large scale enterprise projects; looking for challenging opportunities to build and grow generation of industry revolutionizing systems in fast paced environments.
• Extensive experience in migration of on - prem systems to cloud infrastructure. Transformational architecture design of the software from monolith to microservices and scaling.
• Implementations of Payment Modules for procure to pay systems, integrated with ERP systems and PCard solutions for sending OK2PAY files from the eProcurement system.
• Proficient in PMI-PMP principles and Project Management methodologies, been a steward to drive several projects through the different project gates and stages.
• Experience in Claims processing and handling like QNXT applications.
• Served as Single Point of Contact between the C-Suite leadership and implementation team to drive communications horizontally and vertically. Created dashboards for tracking progress on major KPIs to ensure on time shipment of production quality products.
• Led ideation to shipment of 15+ Production Ready products in Healthcare, Manufacturing, Public Sector, Insurance, eCommerce, Mortgage industry verticals which is used by Enterprise Customers across the globe.
• Built dynamic dashboards for Product Data Analytics purposes through SQL queries and connecting them to the excel using standard SQL connectors for several complex projects.
• Extensive experience in eCommerce industry for designing products for Direct Materials purchases, Catalog implementation and punchouts to third party websites like Amazon, Grainger, Office Depot and Borg Warner.
• Handled several designs of microservices and worked with technical architects to create reusable components and services to consume REST APIs using Component based architecture.
• Experience in all phases of the Software Development Lifecycle (SDLC).
• Built products which is licensed by several industry verticals and is agnostic to Private and Public Sector across the domain.

TECHNICAL SKILLS

Cloud Platforms: Microsoft Azure, AWS

Product Management Skills: Market Research, Go To Market, Strategies, Change Management, Customer and Partner Engagement, Workflow Optimization, Financial Modelling, Risk Analysis & Strategy Development.

Version Control Tools: GitLab, SVN

Logging & Monitoring Tools: Splunk, Azure Monitor

Scripting & Programming Languages: PL/SQL, Python, PowerShell

Databases: Microsoft SQL Server, Oracle 11g/12c, MySQL, NoSQL Cassandra

Web Services: SOAP, REST

Operating Systems: Linux, Windows

Virtualization Platforms: Tableau, Highcharts

Bug Tracking Tools: JIRA, Digital.AI(Agility)

PROFESSIONAL EXPERIENCE

Confidential, Redwood City CA

Senior Project Manager

Responsibilities:

• Lead planning, design and delivery of software and web applications, for customer and agent facing tools for multiyear engagements.
• Mentored and coached associates in various aspects including on boarding, directional guidance and technology
• Actively involved in OKRs decision making and execution for positioning the Product to be listed in the Leader Quadrant of Gartner Magic Quadrant for 3 consecutive years.
• Lead all aspects of SDLC(Software Development Life Cycle) from Initiation, Planning, Execution, Monitoring and Control and Closure to deliver successful projects.
• Representation in the Executive Steering Committee meetings to secure critical decisions and move the project forward towards successful completion.
• Led PMO (Project Management Office) activities and established credibility with customer leadership from technical and business departments. Communicated project status with leadership and brought down critical bug count from 58 to 4 in 2 weeks and ensured the project stayed on track.
• Responsibility to support both U.S. and offshore team resources in testing, application, integration, product, regression and user acceptance
• Developed implementation best practices across teams; implemented purchasing, catalog, invoice, expense, analytics, supplier portal, and external system integration; led User Acceptance Testing, GO LIVE and post GO LIVE support.
• Creating RAID logs, leading the meetings to address risks, formulate mitigation strategies, highlight the interdependencies for continuous value delivery.
• Extensive experience in implementing forecasting and inventory planning modules for large enterprise customers.
• Increased the product adoption by 16% within 2 fiscal quarters by administering ADKAR assessments (PROSCI) and addressing the user challenges that were hindering the growth product.
• Reviewing the changes from business team and coordinating with the Change Control Board for approval decisions on the change requests.
• Created flow diagrams in Visio to validate the Business Process with the stakeholders and business team for smooth design and reference documentations
• Agile development practices - Scrum Meetings, Backlog refinement, Prioritization, Roadblock removal for smooth developments
• Drove planning with different stakeholders in AMER, EMEA and APAC regions to build GTM strategy for successful NPI in different markets.
• Continuous improvement of Product Quality through periodic Gap Analysis and User Feedback, iterated the products through Agile Development cycles to stabilize the production products.
• Prepared RFIs, RFPs for receiving vendor responses best suited for the new billing model.
• Created service level agreements using lean principles to streamline the value streams which exponentially increased the stream’s efficiency by 35% under one fiscal year.
• Designed mappings for data loads for the Dimensional Data Modeling in the Datawarehouse and populating the business rules using mappings into the repository for meta data management.
• Performed risk analysis of potential slippage in the business goals and developing mitigation strategies to meet the demands
• Implemented Payment Solutions and Punchout integration to major eCommerce retailers for seamless user experience cutting down the lead time by over 26%.
• Worked with Data Intelligence team for ETL logics to consume raw data from the different external systems and loading of data warehouse for CUBE processing.
• Prioritization of product features - working with Partner Community, Product Managers and Engineering Leads to build Confidential ’s e-Procurement Solution for transforming customers’ challenging business processes into efficient workflows.
• Requirement synthesis - analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting, and making verbal and written presentations
• Building high fidelity user prototypes for CLM(Contract Lifecycle Management) and analyzing results from user experiments to determine the right direction for a highly complex feature used in $350+ Million spend by customers.
• Create Requirement Documents and drive the end to end product delivery for 5 supply chain fulfillment modules.
• New user onboarding by helping the customers’ realize the progress on function goals for their organizations and investment values.
• Served as liaison and Single Point of Contact between technical, business partners and C-suite leadership, developed dashboards to track KPIs and improved the communication efficiency for $12 Million product segment.
• Led the collaboration on the horizontal cross functional teams with UI/UX team, product implementation team, and other product owners to maintain the product roadmap, business outcomes, and goals.
• Created custom reports and dashboards from financial databases to identify and clear critical revenue cycle bottlenecks reducing the decision making process efficient by 27%.
• Leading design sessions of all the clinical-revenue interfaces to ensure smooth interoperability transition from existing state.
• Development of pl/sql nested procedures for monitoring data flow into the revenue cycle management application.
• Construct of complex SQL server packages for Rhapsody XML to HL7 conversion for sending result mailers to 400 hospitals.

Confidential, Richmond CA

Project Manager

Responsibilities:

• Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets for a proprietary State of California owned SaaS solution and interfaced with 11 different external vendors including Franchise Tax Board, Clearing Houses and Print Mail agencies of a $145 Million revenue stream.
• Led and managed end to end Product Lifecyle of CDMS systems including Clinical Trial Systems, Confidential t portal, Electronic Data Capture, Diagnosis Codes, Electronic Data Exchange, Claims Adjudication Processing, Researcher Coordination.
• Requirements gathering, transforming user needs to user stories for the Agile team, conducting user interviews and A/B testing to evaluate the potential of the product solution.
• Lead design sessions of all the clinical-revenue interfaces to ensure smooth interoperability transition from existing state to future state.
• Engineered multiple product extensions for coupling with different parts of the core application to minimize the road blocks f a 105M revenue stream.
• Created and managed an actionable backlog in the form of clearly written epics, themes, user stories, and acceptance criteria, in collaboration with the implementation team.
• Proven experience on Technical Project and Program management. Leading projects with successful mentoring and resolving complex problems with analytical approach and project management skills to drive results following Lean/Six Sigma tool/methodologies and IT SDLC processes.
• Comprehension of State policies and regulations to in corporate them into the products and services that are used by the system to take
• ITSM service metrics monitoring and developing operational dashboards from Cherwell system to identify opportunities for driving continuous improvements in Client Support Services.
• Performed governance review of policies, procedures and framework for systems integration and revenue cycle practices; established improved business operation procedures for result driven outcomes.
• Co-leading the issue management for maintenance and operations work stream through root cause analysis, monitoring issue density and synthesizing resolutions with the scrum team.
• Certified scrum master with an experience managing business transition and transformation from waterfall to agile framework.
• Creation and maintaining the Project Management Plan, change control board discussions for incremental enhancements.
• End to End management of claims and adjudication processes with clearing houses and Medi-Cal
• Led concept to completion to digitalize the insurance information in XML format to increasing the revenue from $1.5M to 5M per month.
• Created service level agreements using lean principles to streamline the value streams which exponentially increased the stream’s efficiency by 32% under one fiscal year.
• Product SME for Infor’s healthcare COTS product to solve business challenges to Physicians, Laboratory Technicians and Clinical Researchers.
• Implemented successful models and tracked progress to ensure completion of milestones for several on time-in budget project deliveries.
• Requirement synthesis of legacy systems to identify the business needs and various system integration architecture between vendors and core system.
• Configuration of Datapump for generating external interface report files (XML, flat files & 835 formats) for reviews and loading it into Datawarehouses for Analytics purposes.
• Revamp the claim-remittance transactions through creation of ANSI standard 835,837s and SCPI to interact with MoveIT,
• Clearing-house, Medi-Cal, Franchise Tax Board and Lockbox.
• Stakeholder management through identifying the product owner group and key resources for 11 external systems to manage the work flow.
• Assessment of billing system vendors and presenting an executive summary to stakeholders to make implementation decision.
• Created and audited the deliverables for business process documents, data mapping specifications and requirement traceability matrices.

Confidential, San Jose CA

Analyst

Responsibilities:

• Leading the change management across multiple business units for the evolving business needs, presenting the projects’ pulse to the senior management through representations - project burn down and team velocity.
• Setting up of Oracle 11g r2 and Microsoft SQL databases for a core .Net based custom application, Microsoft web services configuration.
• ODBC Client setup for super users to have client-server communication with the databases through application access in front.
• Co-ordination with the scrum team and stakeholders for backlog grooming, sprint planning and daily cadence which has increased the rate of stabilization of the vertical SaaS systems by 18%.