SUMMARY

• Experience working as Project Manager/Project Coordinator managing Application Development as well as Infrastructure projects, managing projects end - to-end, from requirements gathering to delivery. Projects included IT system deployments and upgrades, application development and infrastructure projects.
• Also, delivered projects of pharmacy data Analytics in Confidential healthcare.
• Experience of working in various software development methodologies, such as Waterfall, Agile/ Scrum
• Track record of success delivering quality software on time, within budget and within agreed scope.
• Experience of working in Retail, Credit Card, Healthcare, Utility Companies, E-commerce, Education, Banking, Non-Profit Industries, Aerospace, Spin-off and mergers.
• Strong understanding of the Software Development Lifecycle (SDLC), have also worked 5 yrs. as a Quality Assurance tester and Technical Business Analyst role which allowed me to utilize my experience and understanding when speaking to the deployment and testing team to facilitate delivery.

TECHNICAL SKILLS

Software: Microsoft Office suite, MS Word, MS Excel, MS Access, MS Power Point, MS Project, MSPS, MS Visio, Lotus Notes, Lotus 123, FrontPage, WordPerfect, Twiki (document management system), Subversion (version control system), Quality Center, Quick Test Pro, Test Director 8.0, Win runner, LoadRunner,PR Tracker, JIRA, Bugzilla, Selenium, Oxygen, CSharp.Net, Lab view, SharePoint, Planview, Documentum, lawpack, Minitab, Remedy, Astea and Service, Now.

Languages: Visual Basic, SQL, C, C++, HTML/ DHTML, XML, CSS, COBOL, Assembler, JCL, VSAM, Java, JavaScript

O/Systems: Windows 95, 98, 2000, XP, Windows7, Windows 8, NT, Windows 3.1, Dos, Unix, Linux and Mainframe

Databases: MS Access, DB2, Oracle 8i, PL/SQL

PROFESSIONAL EXPERIENCE

Project Manager/ Project Coordinator

Confidential, Roseville, CA

Responsibilities:

• Accountable for managing 8 DMOIT - Compliance and Legal IT projects, ensuring delivery of L1 and L2 task from design through implementation. Work with IT and Business stakeholder to understand the DMO requirements and identify any risk and put mitigation plan.
• Assure the deliverables of DMO specific Microsoft Project Server (MSPS) artifacts from technical team monitoring various dispositions.
• Communicate project activities and updated MSPS on regular basis to provide visibility to DMO management on project progress.
• Constantly monitor projects health and escalate Red projects
• Work with DMO management team for reporting of performance measures and meaningful service level agreements - both at the individual and team level - that align with business objectives
• Coordinated successful release and deployment ofJava-based enterprise software system
• Use MS Project, MSPS, Visio, PPM (Project and Portfolio Management), APATE (central depository), ALM and PowerBi.to manage/track projects.

Project Manager/Project Coordinator

Confidential, Bloomfield, CT

Responsibilities:

• Management skills with understanding of Specialty Pharmacy Management, its related goals and objectives, operational business workflows, IT processes, offshore transition framework, training, delivery, computer and network access etc.
• Worked closely with Confidential 's Information Management and Analytics (CIMA) team to understand comprehensive and clear understanding of business requirements and delivered varieties of reports such as Formulary Disruption, Repricing, Network Disruption, and Ad hoc to clients, brokers, sales and underwriters and subsequently training offshore employees with these skills.
• Managed and prioritized informatics requests, escalations, issues, change management that supported business decisions in partnership with Informatics team.
• Used analysis tools such as SQL Excel and MS Access to create custom ad- hoc analyses to support the needs of internal and external customers.
• Used the tool Service Now to automate the flow of service requested and delivered to customer. Used SharePoint to manage documents.
• Strong leadership of managing and training virtual team based across different global locations and time zones ensuring clear communication of project progress and timely delivery of reports are submitted.
• Conducted peer review on analyses and reports produced by off -shore employees, QA check and troubleshoot issues.
• Knowledge of Confidential HealthCare products, processes and procedures. Experience of Pharmacy data.

Infrastructure Project Manager/ Coordinator

Confidential, Windsor Locks, CT

Responsibilities:

• Managed multiple large and small size projects working with an Agile, Scrum methodology to ensure delivery of high quality work at Confidential (United Technologies Aerospace Systems), including global deployments and Air Force based sites.
• Created Project Charter, Project Plans, Projects Definitions, and Work Breakdown Structures for dozens of projects.
• Managed projects to the triple constraints of scope, schedule and budget from initiation to closing.
• Used MS Project to track and manage multiple projects, sub-projects, projects duration, dependencies, resource assignments, Milestone dates, critical path, budget allocation, etc.
• Worked on varieties of projects, including Application Deployments, Decommissioning of Servers, Procurement and Build of Servers, Server Refresh, Server Restoration, adding San storage to servers from start to finish complying with Confidential policies.
• Created and implemented project definitions, schedules, budgets and objectives for multiple projects of high complexity.
• Identified appropriate resources to projects, scheduled kick off meetings and had ongoing review of projects status, budget and schedule.
• Managed costs, schedules and quality by overseeing project deliverables. Tracked budget for each resource assigned to a budget in Performa.
• Determined need for and impact of changes in scope of project and submitted a change control for approval to stakeholders.
• Gained concurrence, approval and consensus from stakeholders regarding the various project aspects and adjusted accordingly.
• Had regular meetings with project team members to ensure communication/understanding of deadlines, assignments and objectives is on schedule and within budget.
• Coordinated successful release and deployment ofJava-based enterprise software system
• Performed Project Manager Duties for all phases of the project life cycle SDLC from validating /qualifying a request through testing and collateral delivery.

IT Project Manager/Coordinator

Confidential, Stamford, CT

Responsibilities:

• Lead projects through all Software Development Lifecycle (SDLC) phases from project initiation to implementation ensuring Project Management Office (PMO) processes are followed.
• Ensured successful completion of all work executed by the team (on time, on budget, and ensuring quality).
• Maintained project documentation, including project charter, requirements, conceptual design, test plans, schedules, and pesentations.
• Distributed meeting minutes of the project status/issues/risk after each meeting with the team.
• Updated and uploaded documents in appropriate folders in Support Center depository for each phase of projects.
• Ensured compliance with the project management methodologies and the Project Management Office processes and standards.
• Worked with business teams and IT development teams regarding issue escalation, critical path, dependencies and issue resolution and had ongoing communication throughout project execution.
• Communicate d with business, IT Leadership, and other key stakeholders regarding project budget, status and milestones.
• Involved in blue project bank merger from Confidential Capital Retail Bank to Synchrony Bank.

Project Manager/Project Coordinator

Confidential, Bloomfield, CT

Responsibilities:

• Managed end-to-end service delivery to client " Confidential Healthcare" using "Agile/Scrum methodology of in-time delivery.
• Monitored project milestones and phases to ensure the project stays within Service Level Agreement (SLA)
• Performed project planning, tracking and oversight to ensure project(s) are completed on schedule and within budget.
• Used MS Project for budgeting, scheduling, status reporting, planning and error tracking and correcting.
• Notify team of project timelines, milestones, phases, work requests target dates, and approved executable work package.
• Communicated effectively to deliver change strategies, build relationships, and inspired engineers and technicians to implement changes effectively on time.
• Strong ability to provide robust leadership during times of change and transition.
• Served as the primary point of contact for all escalating issues and managed them professionally.
• Testing the Remedy software to make sure all module of the software are working including generating report in Excel.
• Extensive coordination with onsite engineering team (nationwide servicing Confidential ) and offshore engineering team to solve any incorrect or missing information in Remedy.
• Coordinated resources and managed the process and communication for various aspects of the overall change management program. This included communicating all risks and issues and escalating where appropriate, in order to meet deliverables
• Used Astea software to open tickets and track the progress.
• Monitored ticket queue constantly using Remedy software from breaching Service Level Agreement (SLA).

IT Coordinator

Confidential, Manchester, CT

Responsibilities:

• Worked with college Banner Student Information System such as Blackboard Learn, WebCT Vista, Wiki etc.
• Tested and worked with different versions of banner system on different browsers.
• Assisted students and staff with Banner System such as resetting their user name & passwords, course upload, Personal Information entry and updates, and helping them in navigating college Banner System.
• Training students and staff to navigate the Banner System and to use their personal information such as having access to Financial Aid Information, Registration and Records, Student Account Receivable, Academic Advising, Class Schedule, Class Auditing, uploading course or uploading and submitting home work.
• Troubleshoot and analyzed issues, including thinking out of the box various problems into logging in Banner System that student can come across.
• Ensured accuracy, security, and confidentiality in maintaining students information such as financial aid, grades etc.
• Remotely helped distance learning students with the banner system with Personal Account Information, Course Registration, Catalog download and look up, search skills, Grades, banking information, on-line enrollment etc.
• Resetting user name and passwords for students and staff. Help with ePrint, Document Management, Registration, Add and Drop course. Course links and navigation to other links and resources such as eBook, Library database etc.
• Writing technical documents for the computer lab and uploading to the Banner System for on-line viewing.
• In Banner system updated constantly documents such as Computer Lab hrs. of operation, phone numbers, resources available for students, provided links to various other resources such as 3rd party on- line distance learning tutoring information, homework review of written essays and math tutoring etc.
• Helping with distance learning through Banner System and course threadwork navigation, features and functions.
• Responsible for testing and verifying software’s installed on computers and keeping track of the defects and any computer issues.

QA Project Coordinator

Confidential, Middletown, CT

Responsibilities:

• Provided in house operations for Confidential Real-Time Information Systems (RTIS) energy monitoring system
• Monitored RTIS energy conservation data through various communication devices such as IP link, routers, repeaters
• Troubleshot various communication softwares such for IP Link, web server, communication server for missing data.
• Running and reviewing energy usage status report, maintaining and correcting data, resolving system issues, creating work orders.
• Created installation qualification, procedure qualification protocols, Test Strategy and Responsible for working with different phases of the SDLC in the Validation process.
• Wrote Operational Qualification and Performance Qualification Test Scripts.
• Responsible for running fully developed regression suite for over 25+ energy scripts in binary data throughout the full SDLC through full deployment of the application.
• Created traceability matrices to trace all levels of requirements and test cases to software requirements. Participated in testing requirements/use case walk-through meetings to understand the applications business process and to gather testing requirements.
• Provided quality Matrices for measuring product quality and team efficiencies.

Technical Business Analyst/Project Coordinator

Confidential, Newington, CT

Responsibilities:

• Participated in requirements/use case walk - through meetings to understand the applications business process and to gather testing requirements.
• Developed and updated documents as changed occurred
• Tested and validated if Meter Data is fed in Evee (SQL database) for all recording meters
• Researched various data collection software for any missing data not fed into Evee
• Exported ten pages of account numbers from Evee (SQL database) to Mdata (Web based)
• Created User Name and Password for each customer in Mdata for on-line viewing of meter usage and tested it.
• Maintained Mdata, updated dates for on-line data request (Monthly or yearly subscription), updated passwords for new request and prepared bills in Excel.
• Wrote test plans and estimated time frames for functional IT, UAT test phases.
• Managed the testing process involved in each phase including Project initiation, testing estimates, Requirements & Design reviews, Construction, String Testing, System & Integration testing, User Acceptance Testing, Implementation & post-warranty Triage support.
• Interacted with QA team, Developers; gathered status about the project and prepared schedule updates and status report in MS Project.

Quality Assurance Test Engineer

Confidential, Hartford, CT

Responsibilities:

• Participated in meetings with developers, subject matter experts, QA managersweekly for updates.
• Wrote 30 pages of detailed Test Plan for each Module of the Speakers Bureau software
• Wrote test script for the Speakers Bureau software and made sure test script matches expected results.
• Performed Unit testing, Integration testing, Ad Hoc testing, Alpha and Beta Testing.
• Regression tested each integrated suite of software modules before the release to the pharmaceutical industry.
• Entered issues and defects found during testing in Jira software
• Verified and closed the bugs after regression testing.
• Prepared test status matrix report and updated daily.
• Retested the module after each new built for accuracy

Quality Assurance Analyst

Confidential, Farmington, CT

Responsibilities:

• Worked in an Agile development environment including Scrum methodology with a team of 10 to deliver a high quality software.
• Performed Regression testing and participated in the testing of emergency bug fixes, documenting and resolving testing issues.
• Participated in the QA Event testing and created “Issue log” by creating Excel pivot report to extract participants name and bugs found by each tester before the release
• Used PR tracker to enter bugs and changed status to “verify” after validating each issue
• Executed Web based Validation manual test cases for Bed board, Bed-Turnover and Transport software
• Validated test cases for Bed Management client software which is client/server application
• Developed and modified test cases and kept in compliance with the new code changes
• Prepared test execution Matrix and kept records of Validation test and Regression test in different phases of testing and development.
• Worked across departments to validate actual test results against expected results.

Quality Assurance Tester

Confidential, Simsbury, CT

Responsibilities:

• Project: Regression testing TLS-350 (Tank Level Sensing, first generation embedded software simulation)
• Run software regression scripts as required, troubleshoot as needed, copy truncated result files to network and record results in regression sheet
• Identification and reporting of problems in new and existing software. This includes analysis and testing of software bugs and updating defect database with current bug status
• Maintain firmware version libraries (in Subversion and later in Twiki) that supported current version interim releases and past full version releases of company software
• Collected data from TLS-350 from Beta Site using Inform Software (remote communication software)
• Running regression testing of 25-30 scripts within a given time frame Project: Next Generation TLS - 450 (GUI testing, validation testing, regression testing)
• Executed test plans for the Next Generation software to determine if product meets the specification requirements
• GUI testing of the Next Generation software from Development phase to Beta phase backend Oracle database.
• Recording, writing, editing, attaching screen shot through FTP using ProComm to report bugs in JIRA (bug tracking software)
• Closing JIRA recorded bugs by re-testing the issue (had to be very detail oriented before closing any fixes)
• Manual testing to do delivery of product using probe simulator to generate report
• Collected data from TLS-350 from Beta Site using Inform Software (remote communication software) and comparing the report to TLS-450.
• Used Linux to kill core server, command processor, and com services to start the GUI. Used telnet to reset the GUI
• Used Java script/class to run the regression testing and kept track of the pass and fail scripts on shared network.