SUMMARY

• Over nine years experience in Project Management in IT, payments, fraud, customer experience, consumer lending, and investment banking
• Experience in design and implementation of enterprise applications and systems, including data models and integration
• Strong analytic skills with the ability to troubleshoot complex system issues
• Exceptionally collaborative, flexible and adaptable when working with various stakeholders
• Ability to lead and manage change through process development and improvement
• Experience in leading and managing cross - functional teams
• Ability to provide direction to others and manage tight plans by giving clear direction, setting clear expectations, communicating objectives, holding performers accountable, and recognizing successes and challenges
• Ability to adapt and execute new business processes and tools to promote best business practices
• Experience in leading transition from Waterfall to Agile in a large financial institution
• SME in managing scope, time, cost, quality, communication, resources, and risk

TECHNICAL SKILLS

Databases: MS Access, MS SQL Server, Oracle, Hadoop

Business/ Data Modeling Tools: Rational Requisite Pro, Microsoft Visio

Testing Tools: Rational Clear Quest, HP QC, HP QTP

Project Management Tools: Requisite Pro, RALLY, SDLC, MS Office, MS Project, MS PowerPoint, MS SharePoint

Others: Java & Web API, Control-M, Cloud computing - AWS, MS Azure, Payment Processors - TSYS & FDR

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Led the IB US Rules Based Programs and sub-projects with responsibility, accountability, and ownership of schedule, cost, resources, and risks
• Led stakeholder workshops to map out proposed and gained agreement on solutions in order to get Confidential compliant for the following year Q1
• Managed the project management plan and integration for the four projects under the program
• Planned, conducted, and controlled procurement with vendors taking into consideration Confidential organization process assets and enterprise environmental factors
• Collaborated and strategized with partners across organizational business units and divisions
• Managed the budget for initiatives with multiple team members in New York, London & Pune
• Managed the BA and Project Manager working under the US Rules Based Program
• Acted as C&ORC US Program Lead in ensuring documentation of existing US compliance programs related to the firm's futures commission merchant, swap dealer, broker dealer and Volcker regulations
• Led the change program including both regulatory and strategic projects, in partnership with other stakeholders
• Accountable for resource allocation, balancing competing demands, examining any alternative approaches, and tailoring processes to meet program objectives
• Managed projects risk and presented updates to executives in PowerPoint on progress of the four projects under the program
• Handled issues, filtered where appropriate, found solutions and managed outcomes
• Created and took ownership of the US Rules Based SharePoint to have the rule maps and test results documented
• Deputized for the IB US C&ORC Program Lead on key tasks as necessary
• Closed procurement, captured lessons learnt, archived project documents, and closed the projects under the US Rules Based Program at the end of my employment contract

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Delivered payment requirement enabling personal loan customers target to be exceeded by more than 20%
• Re-engineered the Logical Access Management (LAM) system to grant appropriate system access and principle of least privilege, which ensured that Barclays passed the following internal audit carried out
• Increased customer experience ratings, minimized call wait time, and reduced resolution time by implementation of the ClickFox analytical project
• Delivered the Barclays acquisition of Bank of Hawaii credit card conversion from Confidential, leading to increase in Barclays revenue the following year
• Played a part in the transition team from waterfall to agile methodology in the bank leading more projects being delivered due to short sprints
• Rough estimate of total budget on projects worked on through my time with the company - $11M+

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Participated in defining the product vision and roadmap with the business and its stakeholders
• Took responsibility for time and cost estimation
• Managed risks and issues during project life cycle
• Published weekly status reports to teams and stakeholders
• Defined and communicated the product and sprint goals to the stakeholders
• Managed the development of a long-term data center growth and disaster recovery strategy for the bank
• Managed traceability of the business requirements within the project to ensure progress, and mitigating any risks of dependencies between teams
• Worked with Product and Business Owners to ensure requirements, procedures, and processes are properly documented
• Coordinated with Scrum Masters and BA to ensure user stories were groomed and assigned to appropriate sprints
• Created, maintained, organized, and communicated the backlog to agile team
• Led war rooms on go-live date to ensure seamless project delivery
• Drove acceptance of the solution amongst the stakeholders
• Performed continuous process improvements across the product development lifecycle
• Used QC for defect management purposes
• Ensured defects were fixed in timely manner
• Performed Scope verification to ensure complete requirement delivery
• Mentored, trained staff about tech guide & company standards
• Closed projects and delivered to business units to become part of several operations within the bank

Confidential, Wyomissing, PA

Senior Business Analyst

Responsibilities:

• Performed Gap, SWOT, Risk, and Impact Analysis to define and refine business requirements to define and refine business requirements
• Facilitated meeting to elicit requirements, capture and document detailed requirements
• Created business requirement and process documents for development purposes
• Communicated and collaborated with business partners and project teams to gather and analyze high and low level functional requirements
• Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end-users, SMEs' and development team for project meetings, and walkthroughs
• Created use cases and mock ups for developing User Interface (UI)
• Created Source to Target Mapping (STM) documents and data dictionary (FRD) to carry successful implementation of data migration and systems migration projects.
• Imported data from SQL to Excel to perform in depth analysis.
• Managed and shared all business documents and contents using MS SharePoint

Confidential, Hermitage, PA

Business System Analyst

Responsibilities:

• Performed GAP analysis to document AS-IS and TO-BE
• Designed and developed Use Cases
• Collaborated with Database Architects and created data dictionary for migration from old database to new database
• Gathered ETL requirements in order to create ETL requirement documents so that batch jobs run at the appropriate time
• Created class diagrams, data mapping, logical data modeling, and ER diagrams
• Used SQL queries to filter data within the Oracle database.
• Identified/documented data sources and transformation rules required for populating and maintaining data warehouse content.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process and revenue streams aimed towards problem solving.
• Used MS Visio for process modeling, process mapping and business process flow diagrams.
• Participated in manual functional testing, data driven testing, usability testing, and verifying specific content through using checkpoints