SUMMARY

• Experienced high - performance Project Manager and Information Technology Manager.
• Combines business and technical expertise to deliver projects on time and within budget.
• Experienced with managing both infrastructure related projects and software development projects.

Areas of Expertise

• Customer/Client Service Management
• Project Management
• Program Development & Management
• Human Resource Allocation
• Budget Development & Management
• Intranet Development & Design
• Strategic Business Planning
• Multi-state Call Center Management
• Professional Training and Development
• Cross-Functional Team Leadership
• Customer Relations Management
• Vendor Relations Management
• Process Reengineering Requirements Management

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Redesign and rewrite the Tuition Assistance Program (TAP) system using Agile software development methodology
• Manage design and development of Accommodating DisAbled People in Transition (ADAPT) system using waterfall methodology
• Manage redesign and rewrite of Employee Placement System (EPS) using waterfall methodology
• Manage technical aspects of migration from PBX phone system to VOIP phone system
• Manage Maximo 7.5 implementation
• Manage application development team
• Manage server infrastructure refresh
• Manage Cisco hardware refresh
• Manage wireless Internet upgrade
• Manage migration to private cloud

Confidential

Project Manager

Responsibilities:

• Managed application development of web based solution to meet external customer requirements
• Managed quarterly software updates to proprietary web sites deployment to test environment, customer acceptance testing, and live deployment
• Managed migration of databases (XML, Oracle, Access, SQL) to cloud environment
• Lead application development team through waterfall SDLC
• Planned, developed and led complex software development projects from inception through completion
• Documented workflow analyses and incorporated process improvements into project schedule
• Managed project budget for both internal staff and contracted staff
• Created reports to track financial fitness of projects
• Managed resource allocation and worked with functional managers to level resources when needed
• Managed stakeholder expectations through weekly status reports and bi-weekly meetings
• Conducted weekly status meetings with project team members
• Followed up with team members to monitor task completion and resolve issues impeding progress
• Documented project artifacts such as Project Charter, Communication Plan, Quality Plan, and Risk Plan

Confidential

Project Manager

Responsibilities:

• Managed multiple server deployment to 6 remote locations throughout the state of Michigan
• Managed set up of servers in data center
• Created and executed project work plans and revisions as appropriate to meet changing needs and requirements.
• Identified necessary resources and assigned individual responsibilities.
• Managed operational aspects of project and scope.
• Prepared for engagement reviews and quality assurance procedures.
• Minimized exposure and risk on project.
• Tracked and reported team hours and expenses.
• Managed project budget.
• Negotiated and monitored vendor services.

Confidential

Technology Project Manager

Responsibilities:

• Managed multiple server deployment to 25 fire stations
• Managed set up of infrastructure deployment to data center
• Managed installation of 25 satellite dishes to 25 fire stations
• Managed deployment of 50 desktops to 25 fire stations
• Establish IT project plan by determining project objectives, technology, systems, and information specifications, schedules, funding, and staffing.
• Establish and achieves financial objectives by preparing a project budget; scheduling and approving expenditures; analyzing variances, initiating corrective actions.
• Confirm IT project outcomes by establishing standards and testing requirements; writing scripts and test cases.
• Control IT project plan by approving changes; reviewing open issues; communicating essential information.
• Support operations by resolving technology, systems, and information issues; providing user training.
• Prepare IT project status reports by collecting, analyzing and summarizing information and trends.
• Maintain project data base by developing information requirements; designing an information system; entering data.
• Maintain company reputation by complying with federal and state regulations.
• Plan and coordinate procurement partners (internal and external), as needed, to support new and existing projects.
• Assess, plan and coordinate project impacts on related systems and processes.

Confidential

Information Technology Project Manager

Responsibilities:

• Standardize workstations, both desktop and laptops
• Remove unnecessary software
• Replace outdated versions of Windows operating systems with Windows 2000
• Upgrade applications with most current version
• Determine and manage user rights to ensure consistency
• Replace outdated PCs, both desktop and laptops
• Upgrade Netware file and print servers to Netware 6
• Implement new tree and directory structure and standards for storing data on servers
• Migrate from Token Ring environment to Ethernet environment

Confidential

Information Technology Manager

Responsibilities:

• Manage and Direct all aspects of multi-server platform configuration
• Created change management plan to direct version control of Lotus Notes databases
• Responsible for multiple budgets of up to $35 million annually, including budgets for project funding
• Direct cross-functional teams of 10-40 employees
• Negotiate vendor contracts and monitor compliance with operating standards and objectives
• Expanded technical support help desk into a multi-state operation servicing more than 5,000 customers
• Led application development team in designing new software programs to meet user driven requirements
• Oversee daily administration and back up of Novell and NT file servers
• Manage and ensure network security
• Developed and led internal user training and development programs for upper level management
• Redefined hardware and operating system requirements to upgrade technology performance and strengthen data quality
• Led design and maintenance of corporate Intranet sites
• Created a formal database administration function to control Middle Market IT development projects and daily systems operations
• Conducted presentations to senior management for major technology funding
• Manage networking topologies, technologies and protocols e.g., TCP/IP, DHCP and DNS
• Translate business needs into computer specifications
• Managed high profile technical projects

Confidential

LAN Manager

Responsibilities:

• Designed infrastructure and architecture to expand LAN to WAN
• Managed deployment of 1,500+ mainframe terminals to support access to propriety system
• Oversaw technical support for 1500+ users
• Supervised Help Desk staff
• Authored User Manual for Proprietary System
• Liaison between business units and systems development
• Administered MVS mainframe email system for 1500+ users
• Conducted Systems training for Commercial Lending Analysts in classroom setting
• Managed technical projects