Program Manager/Scrum Master Resume San Francisco, CA - Hire IT People

SUMMARY

Experienced professional working as a Program Manager and Scrum Master leading teams to timely deliver the financial products across industry with enhanced customer experience.
Strive to bring teams together to ensure clear and efficient delivery of product.
Focused and solution driven bridging the gap between business and technology with expertise in managing complex programs and projects.
Strong understanding of the Software Development Life Cycle (SDLC) methodologies.
Agile and Waterfall experience. Assisted multiple teams in transitioning from Waterfall to Agile.
Efficiently manage delivery of product, requirement management, escalations handling and conflict resolution.
Manage Clarity, project budgeting, funds allocation and timesheets.
Experience working on offshore/onsite teams and geographically dispersed stakeholders.
Certified Scrum Master (CSM - Scrum Alliance)

Areas of Expertise

Business Analysis
Unified Modeling Language (UML)
Use Case Models
Software Development Life Cycle
Testing
Agile Methodology
Requirement & Documentation - Rally, HP Quality Center, SharePoint, JIRA, Confluence
Change/Release Management
Business Process Flow

TECHNICAL SKILLS

Certification: Certified Scrum Master, PMP (WIP)

Workflow Tools: MS Excel, MS Word, MS Visio, MS PowerPoint, MS Outlook

Databases: Oracle, db2, SQL

Testing Tools: HP Quality Center, Load Runner

Operating Systems: Windows, Linux

Analysis Tools: Rational Requisite Pro 2001, Rational Clear Quest

Project Management Tools: MS Project, MS SharePoint, TFS

Methodologies: Agile SCRUM (Rally), Jira, Waterfall- SDLC, RAD, Kanban

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Program Manager/Scrum Master

Responsibilities:

Collaborate and manage the global KYC Compliance programs for Confidential Digital.
Successfully steered and launched first ever cross functional KYC Digital Integration for pilot country Spain (Retail and Digital).
Manage the Resources and Budget for programs. Also take care of Capacity Planning for the teams.
Road Map planning and Release Planning for the Digital global KYC projects.
Partner with Scrum Masters to coordinate and ensure all scrum activities are taken care of and documented in Jira and Confluence.
Partner with different Programs Managers to highlight the cross functional Dependencies and steer the program in right direction.

Confidential, Scottsdale, AZ

Program Manager/Scrum Master

Responsibilities:

Ensured project execution followed all the recommended activities per plan and project remained on track by proactively managing scope, risk and change.
Worked closely with Scrum masters to manage scope, schedule and budget for each project and business outcomes.
Involved is Capacity Planning.
Working very closely with the other scrum masters to update the tasks, iterations, dependencies and risks in rally.
Managed Clarity for all the Timesheets for the team members.
Played a pivotal role in developing, improving, motivating and uplifting the morale of the teams.
Worked very closely with the Business, Engineering team, Delivery Manager, and Test Managers to remove hurdles.

Confidential, Phoenix, AZ

Project Manager/ Scrum Master

Responsibilities:

Assisted multiple teams in Waterfall to Agile transition.
Successfully delivered the entire redesign of the Credit Card center website with enhancements on time.
Collaborated with cross-functional and cross-geography teams.
Worked closely with the Business to groom the Product Backlog in rally on a continuous basis.
Held Sprint Review meeting to track to key project milestones.
Developed Project plan to ensure that the timelines and scope are clear to all stakeholders.
Helped the team in analyzing the data definition extracted in reports through the ETL and MicroStrategy.
Helped and prepared the various data models to understand the business and requirements better.
Gathered the requirements from the business to generate Compliance Reports.
Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions

Confidential, Tempe, AZ

Project Manager/Scrum Master

Responsibilities:

Successfully launched the first project- Hydra Shell.
Followed Agile SCRUM methodology for the Hydrashell Project.
Reviewed basic logical/physical data models and process/data flow by describing the business processes involved.

Confidential, NC

Scrum Master/ Business System Analyst

Responsibilities:

Created requirements gathering schedule and project plan deliverable for scope and analysis phase.
Recommend business solutions by analyzing requirements, constructing workflow charts, analyzing capabilities and writing detailed specifications.

Confidential

Business System Analyst

Responsibilities:

I love to volunteer my idle hours to various social services and charitable organizations.
I like Volunteering in Public Library, social organizations and community services.
I also volunteer in schools and help staff for different activities and programs in after work hours or any events.