SUMMARY

• Highly motivated technical project coordinator offering over 15 years of IT support experience including 7 years of project management experience.
• Successful completion of highly visible projects with budgets of $500K - 10M.
• Extensive experience supporting senior consultants in high profile technology projects.
• Exceptional analytical ability and talent for managing information.
• Articulate communicator blending technical expertise with superior interpersonal skills.

TECHNICAL SKILLS

• Project Management
• IT Support
• Data Center Infrastructure
• SDLC
• Relationship Building
• MS Office Suite 2010
• MS Project 2010
• MS SharePoint 2013
• MS PowerPoint 2010
• MS office 365 enterprise

PROFESSIONAL EXPERIENCE

Confidential, Parsippany NJ

Implementation Project Coordinator

Responsibilities:

• Successful completion of the Data Center Optimization project. Support of 50 external ATM clients
• Initiate with Confidential clients, third party providers and other Confidential Business Units to facilitate implementations.
• Provide product support for Confidential clients via telephone, email, and other Confidential contacts
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements to meet the internal SLA timelines.
• Forecast implementation requirements and deliverables based on client needs and project scope
• Develop and maintain professional client relationships with external clients and stakeholders.

Confidential, Whippany NJ

Clinical Trial Project Coordinator

Responsibilities:

• Gather proper documentation of project deliverables: meeting minutes, presentations, and maintain SharePoint and distribution of information to identified stakeholders
• Maintain progress of the Project Plan utilizing MS Project 2010.
• Provide risk assessment, issue tracking/logs to management. Weekly meetings to address risks.
• Organize meeting minutes and distribution to all stakeholders internal and external.
• Compile status reports and preparation to maintain/update action tracker.
• Gather documentation and work with Program Managers to build and develop a delivery plan for all the work streams.
• Status Report collection and preparation through MS Office 365 dashboards.

Confidential, West Orange NJ

Senior IT Project Manager

Responsibilities:

• Project Coordinator for hospital refresh/leased laptop equipment with external vendors.
• Maintain MS project plan in the scheduling of all IT Technician resources and prepare for daily assignments.
• Prepares and runs weekly status calls; maintains meeting minutes and provides updates to Project Managers.
• Identify project issues/problems and work with project team to resolve or escalate issues to avoid delays.
• Work with resource management on resource planning, availability and allocation according to projects pipeline.
• Working with IT professional resources to develop and document processes and procedures.
• Produce project schedules and dependencies in (Microsoft Project 2013).

Confidential, Parsippany NJ

Implementation Project Specialist

Responsibilities:

• Performed successful completion of the Confidential & Confidential MPLS project supporting 75 external Confidential clients.
• Providing continuous project feedback and status updates to key stakeholders.
• Review with client to determine parameter settings and key changes into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements to meet the internal SLA timelines.
• Develop and maintain professional client relationships with external clients and stakeholders.

Confidential, Hackensack NJ

Senior IT Project Manager

Responsibilities:

• Successful deployment of 750 Windows users to windows 7 OS.
• Trained and managed 10 deployment technicians in the new installation of computers and peripheral equipment.
• Created and managed project progress using MS Project 2010.
• Served as main point of contact for project status and updates to all HUMC stakeholders.
• Established asset accountability through asset tagging and creation of an inventory database.
• Scheduled project reviews and followed up with action plans to address new issues.
• Compose technical documentation of new processes and procedures to improve project efficiency.
• Coordinated team meetings and action plans to address issues, and create new processes and procedures.

Confidential, Jersey City NJ

Project Coordinator

Responsibilities:

• Responsible for understanding and applying new Data Center technologies, and execution of key parts of the operational strategic plan.
• Determine project milestones and ensure deliverables are met and reported to PMO.
• Maintained deliverables including: Operations Management Plan, Patching Plan, Capacity Management Plan and remote site work.
• Weekly Status meetings with PM’s. Coordinate the evaluation, deployment, and management of current and future data center technologies.
• Worked directly with Application, Network and Security teams to resolve issues via Infrastructure resources direct or indirect support.

Confidential, Jersey City NJ

Project Workflow Coordinator

Responsibilities:

• Support of 14 Project Managers and 2 Senior PM’s in weekly status meetings for the AML and CCB projects
• Facilitate meetings through activities including but not limited to scheduling, preparing meeting agendas and drafting of meeting minutes.
• Generate project status reports and dashboards, meeting agendas and minutes and executive reports and presentations to Project Managers.
• Served as the primary liaison between Confidential internal stakeholders and the Global Provisioning team
• Maintain vendor relationships and ensured that defined SLA’s are measured and met consistently.
• Manage of the installation, consolidation, maintenance, and decommission of servers, storage infrastructure, and networking equipment across multiple datacenters globally.