SUMMARY

• Ten - year history of top performance in technical project leadership within leading-edge healthcare, finance, and BIG 5 consulting experience.
• Dedicated and enthusiastic project manager with extensive experience in managing large scale projects from the initial requirements-gathering phase to completion. Consistently received positive feedback from supervisors and coworkers following exceptional ability to lead projects to fruition in a time-efficient manner
• Experience with multi-million dollar engagements, customer facing website redesign, multiple stakeholder management, vendor management, etc.
• IT Program Manager with experience in Business Analysis and Quality Assurance. Wide ranging technical skills complemented by refined business sensibilities.
• Experience in executing projects with onshore-offshore model using waterfall and Agile methodologies; and has managed a team of direct reports up to 40+ resources.
• Managed Application development, and infrastructure projects in both Projectized and Matrix environment.
• Managed multiple projects simultaneously of high complexity, and risk.
• Expertise in using MS Project to create project plan and integrate multiple project plan to create a master plan for entire program.
• Expertise in analyzing EDI Transactions ( 837, 835, 276, 277).
• Proven capacity to deliver enterprise-level projects that enable improved user experience, system performance, infrastructures, and operational compliance.
• Driven, outcome-focused leader with history of supervising multidisciplinary teams, maintaining strong sponsor and stakeholder partnerships, and engaging across multiple business levels.
• Professional Project Management Trainer, and Coach.
• Decisive thinker and strategist, never losing sight of end goals and objectives.
• Hold MBA, PMP and Scrum master credentials.

TECHNICAL SKILLS

Platforms: Windows OS

MS Tools: Project, Office (Word, Excel, PowerPoint, Project, Visio, SharePoint, Outlook), LiveMeeting

Other Software: Clarity. Rally, Jira, HP Quality Center, ALM, Lotus Notes, SQL, Rational (Requisite Pro, Test Manager, Functional Tester, ClearQuest, Software Modeler), Edifecs, UltraEdit, FTP,EPMO

PROFESSIONAL EXPERIENCE

Confidential

Program manager

Responsibilities:

• Provide overall management and support for a multimillion program of $80 mn USD overseeing 14 projects with up to 80 team members in multiple locations (US, London, India).
• Planned Sprint ceremonies i.e. Sprint Planning, Sprint Demo, and Sprint Retrospective for each sprint.
• Led Daily Scrum for individual projects and also Led Scrum of Scrums for program.
• Jira is used to track the progress of Sprints and program reporting along with ALM(Application Life Cycle Management) to track the defects.
• Under exceptionally tight time constraints planned, executed, and facilitated successful implementation of Vendor product (BaNCS) in various phases.
• Apply best practices to ensure projects run consistently and that risks are communicated.
• Responsible for Tech Operational Readiness, Migration Planning, Exception management, and Implementation Planning for the Go live of Program in 4 phases.
• Work closely with Senior management, Development Manager, QA and Project Managers to ensure projects are executed successfully.
• Maintain and share weekly status report of the program with the Program PMO Team.
• Actively involved in prioritizing defects, and CR’s to ensure Program is on track to meet timeline.

Confidential

Project Manager/ Scrum Master

Responsibilities:

• Acted as a Scrum master and facilitated daily scrum, planned sprint planning session along with sprint demo and retroscpective
• Led requirements gathering session, development strategy discussions, and quality assurance planning sessions.
• Build Infrastructure for app connectivity T2S testing. OHS WebLogic, Database, Solaris app, Dot net, Mainframe, and PowerBuilder app were built for T2S.
• Managed and coordinated onshore and offshore resources.
• Interacted with multiple stakeholders located globally to plan for risk management.
• Responsible for managing release tracker for the program.
• SharePoint was used to store all project related documents, to share with senior management, and for the audit by PMO team
• Maintained project plan for individual projects, and integrated project plan for the program using Microsoft Project.
• Status reporting included daily status to team members, and weekly status to senior management.

Confidential

Project Manager / Scrum Master

Responsibilities:

• Managed Requirements gathering and elicitation sessions, and assisted team for website re-engineering.
• Planned future sprints, and conducted sprint planning, daily scrum, sprint demo, and sprint retrospective meeting for each sprint.
• Tracked Sprint burndown charts for the entire project.
• Zoho was used as a tool for Project Management activities.
• Designed work flows using MS Visio, and wireframes based on requirements and worked with developers to make them understand the UI/UX mock ups.
• Helped UI/ UX resource to create visual design while ensuring that new requirements are captured.
• Defined processes and planned the detailed project plan to meet the deadline.
• Tracked the product backlog, and led daily stand up meetings with onshore and offshore team.
• Worked with 3rd party vendor for the development of background check process of all the entities (partners, host families, local coordinators) that were involved with client (CCI).
• Co-ordinated with the client project manager to track the planned release milestones.

Confidential

Project Manager / Test Lead

Responsibilities:

• Established reputation for readily meeting all budget and timeline targets.
• Managed product backlog ( Prioritizing, and executing), and sprint backlog for the project and for respective sprints.
• Conducted and participated in Sprint related meetings ( Sprint Planning, Daily Scrum, and Sprint Demo etc.).
• Excelled in management of Medicaid Membership and New Plan Acquisition projects involving extensive electronic and manual test cases.
• Spearheaded initiative to automate internal systems, resulting in system productivity increase of 30% and claim processing productivity increase of 50%.
• Effectively partnered with business, technical, and quality teams to efficiently assess and resolve defects identified during test execution.

Confidential

Manager

Responsibilities:

• Adeptly met demands of executing large-scale $1.2M project, carefully allocating resources to ensure top productivity and achievement of requirements and budget.
• Spearheaded procurement and set up of SharePoint platform, establishing repository for storing / tracking vital project documents throughout organization.
• Ensured top contributions among team members by providing training in SharePoint.

Confidential

Project Manager - PMO

Responsibilities:

• Achieved project objectives by driving implementation of data centers in Singapore, Hong Kong, Indonesia, Philippines, China, Cambodia, and Japan.
• Tracked and maintained the financial tracker for managing the EAC of the projects.
• Resolved the interdependencies and cross functional issues across the transition program.
• Successfully Managed virtual team of 3 program control analysts and 8 project managers.
• Skillfully created Master Schedule, integrating timelines of multiple project plans, to enable improved project tracking.
• CSC Certified Microsoft Project Trainer.

Confidential

Business Lead

Responsibilities:

• Successfully completed project to bring claim adjudication system in compliance with HIPPA ANSI 5010 requirements.
• Led the effort of creating SOP’s, and Manual for Labor process.