SUMMARY

• As a test manager in a Healthcare account, responsible for project delivery in various releases; guiding a team of test leads in test life cycle of the project.
• Managing the Testing activities for the account with a team of over 70 direct reports both offshore and onshore.
• Prepare the resource estimation sheet based on project scope and resource count changes.
• Recruiting/releasing resources for continually meeting the project manpower requirements.
• Ensuring that the team is built, trained and mentored in successful test execution and project delivery.
• Responsible for the timely delivery of all agreed project deliverables and their quality as per customer standards.
• Status reporting and dashboard presentation to client management on the project progress.
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements.
• Responsible for all internal Quality Audits and to make sure that any NC’s (Non Conformity) are immediately addressed for closure.
• Responsible for making sure that the infrastructure and facility (PC’s, LAN connectivity, Seat Allocations, Remote connectivity to client site etc.) requirements are identified and set up in coordination with the Administration, Facilities and Networking departments.
• Responsible for the year end performance appraisal of the onsite and offshore team members.
• Increasing the offshore team competency levels and domain expertise by continuous in - house training and certification programs.
• Experience in Manual and automated testing
• Worked extensively on SilkTest, Rational Robot and Rational Functional Tester for automating testing
• Expert in administrating configuration management tools like SharePoint, VSS, KeyStone
• Gap analysis in processes and roadmap implementation
• Developed and guided various in-house tools using VBA
• Recognized in-house trainer with an average feedback of over 90%
• Been an Assessment Team Member for a CMM L4 assessment

TECHNICAL SKILLS

Testing Tools: Manual, QTP, WinRunner, SilkTest, Rational Visual Test

Test Planning: Test Director, Keystone, SharePoint Administrator

Defect Tools: Clear Quest, Quality Centre, JIRA, In-House tools

Configuration: VSS, Clear case Web & Multi-site, Keystone, Star-Team®

Languages: C, PERL, VB Script & Visual Basic 6.0

Database: MS-Access & FoxPro

Web Interface: FrontPage 2000

Packages: MS-Project, MS-Office (Word, Excel & PowerPoint), Visio

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Environment: Manual & automation Testing, Test Data Management, SharePoint Administration, and in-house reporting tools.

Responsibilities:

• Reporting to the director on the progress of the project, resource planning, billing and invoicing activities and balancing the revenue sheet
• Preparing and presenting the weekly status report
• Developed a detailed transition plan
• Prepare an Operations manual and provide training to the resources
• Complete a customer satisfaction survey
• Prepare a KT plan to address resource transition and attrition
• Ensuring that the offshore team is built, trained and mentored in best practices and project delivery;
• Increasing the team competency levels and domain expertise by continuous in-house training and certification programs
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements
• Responsible for the year end performance appraisal of the team members, Working with the talent managers for grooming the poor performers

Confidential

Program Test Manager

Environment: Manual Testing, Load and End-to-End Testing, EDI 834 & 820 transactions, Web and Mainframe Technologies

Responsibilities:

• Responsible for the success of System & Integration Testing for each release
• Report to the IT Program Manager on the progress of testing activities
• Understand the requirements and draw up the data flow diagram between the applications
• Prepare the test strategy - scope, approach, data requests, timelines, defect tracking, risks and success criteria
• Conduct the SIT kick-off meeting and appraise the team on the overall strategy.
• Guide the application team on preparing an application level test plan, including the specific data needs, dependencies with upstream/ downstream applications
• Creating of test data and maintaining a data repository
• Impact Analysis of Change Requests & Late build deliverables
• Ensuring the test environments are ready to test
• Guiding the test team to use effective test design techniques, example Pair-Wise, Risk based approach.
• Track the planned test cases versus the actual test cases uploaded in test management tool.
• Ensure that the test cases are all approved before the SIT start
• Maintain the traceability matrix between the test cases and functional requirements; following up with the teams where the mapping is not 100%
• Track the Test Plan, Test Cases, CRs and Late Build; escalating to the senior management as appropriate
• Chair a daily stand-up meeting to track the SIT execution with respect to the plan dates; discussing the reasons for any deviations and delays
• Daily meeting to track the Critical and High severity defects and the defect ageing
• Daily report within the project teams on the test status
• Weekly meeting with the program management on overall health of program and escalations.
• Go - no go decision and UAT Hand over

Confidential

Program Test Manager

Responsibilities:

• Resource planning and resource utilization based on work forecast.
• Co-ordination with Offshore, Onsite, Collaboration Partners & Relationship Managers
• Creating Test Plans along with Resource and Risk plans
• Release Planning, Day to day interaction with Project team and defining the Critical Success factors for each test phase in release
• Change Management: Change Request Review, Impact analysis, Quality Management, QA execution & Implementation
• Chairing the Requirement Review meetings and review the test analysis reports
• Managing conflicts and resolving escalations & issues appropriately on time

Program Test Manager

Confidential, Louisville - KY

Environment: Manual Testing, Load Testing, EDI 834 & 820 transactions, Web and Mainframe Technologies

Responsibilities:

• Responsible for the success of System & Integration Testing for each release
• Report to the IT Program Manager on the progress of testing activities
• Identify the application systems involved in each release and their project teams
• Prepare and distribute the RACI chart for each project role
• Understand the requirements and draw up the data flow diagram between the applications
• Prepare the program level test strategy - scope, approach, data requests, timelines, defect tracking, risks and success criteria
• Conduct the SIT kick-off meeting and appraise the project managers and test leads on the RACI, DFD and overall strategy.
• Guide the application test leads on preparing an application level test plan, including the specific data needs, dependencies with upstream/ downstream applications
• Creating of test data and maintaining a data repository
• Impact Analysis of Change Requests & Late build deliverables
• Ensuring the test environments are ready to test
• Guiding the test team to use effective test design techniques, example Pair-Wise, Risk based approach.
• Track the planned number of test cases versus the actual test cases uploaded in test management tool.
• Ensure that the test cases are all approved before the SIT start
• Maintain the traceability matrix between the test cases and functional requirements; following up with the teams where the mapping is not 100%
• Track the Test Plan, Test Cases, CRs and Late Build; escalating to the senior management as appropriate
• Chair a daily stand-up meeting to track the SIT execution with respect to the plan dates; discussing the reasons for any deviations and delays
• Daily meeting to track the Critical and High severity defects and the defect ageing
• Daily report within the project teams on the test status
• Weekly meeting with the program management on overall health of program and escalations, if any.
• Go - no go decision and UAT Hand over
• Piloted Hexawise, a tool for Pair-wise testing for optimizing the test scenarios. Brought down the test member data requirement from 3.5 M records to 87 optimum membership records
• Manual creation of EDI 834 and 820 files for use of member creation and payment information during the HCR program

QA Manager

Confidential, Franklin Lakes - NJ

Environment: Manual & Automation (QTP) Testing, VB Script, Web Technology

Responsibilities:

• Managing the Testing activities for the Agile projects
• Coordinate with different test teams, development teams, business analysts and stakeholders for seamless test execution
• Attend Vision meetings to understand the requirements from the business users
• Analyze business requirements, Prepare & Review Test Estimation and Test Strategy artifacts
• Day to day scrum calls to discuss on the project status and impediments
• Supervise and track testing progress and deliverables; prepare and track quality & Delivery metrics
• Prepare & Review Test Execution Summary, closure Reports and Consolidated Defect Reports. Plan, Schedule and facilitate QA and Business User Acceptance Testing for various projects/applications
• Coordinate with MEDCO Project Manager and Business Functional Leads to mitigate risk and manage test execution
• Wrote automated regression test scripts on QTP that reduced the test effort by 40% and the test efficiency increased by 80%.
• Scripts handled the data validations and page navigations, while team was able concentrate on more technical scenarios.

Test Manager

Confidential, Woodland Hills - CA

Environment: Manual & Automation Testing, Web and Mainframe Technologies

Responsibilities:

• Creating Test Plan, Transition Plan, Project Plan, Resource Plan and Risk mitigation plan for mainly ST(System Testing) & SIT (System Integration Testing)
• Release Planning, Due Diligence for all resource requirements
• Day to day interaction with Project team and defining the Critical Success factors for each test phase in release
• Change Management: Change Request Review, Impact analysis, Quality Management, QA execution & Implementation
• Responsible for overall QA delivery of multiple project releases
• Chairing the Defect Review meetings and review all the defects with Development team and making decisions on them
• Managing conflicts and resolving escalations & issues appropriately on time
• Co-ordination with Offshore, Onsite, Collaboration Partners, Customer & Relationship Managers
• Assisting the team in achieving the milestones/deadlines, mentoring team for continuous process improvements
• Proactively Manage Customer expectations
• RCA (Root Cause Analysis) for any issues/problems occurs
• Responsible for invoicing activities with customer
• Sending weekly/daily status report to the Stakeholders and Management
• Resource planning and resource utilization based on work forecast.
• Part of the team to implement Test Centre of Excellence.

Offshore Test Manager

Confidential

Environment: Manual & Automation Testing, Web and Mainframe Technologies

Responsibilities:

• To guide the team through the test lifecycle of each release for various LO, SSCRs & Enhancements
• Submission of 25% to 90% Level of Estimates (LOE)
• Sharing the resource sheet, Demand Forecast, Accruals and helping in Monthly Invoicing
• Preparing Weekly and Daily Test Status Reports, Metrics & Dashboard
• Established the remote location Automation Testing Lab for a daily nightly runs.
• Involved in Clear Case administration and Monitoring
• Working with the Test Data creation from CS90 systems
• Managing the Testing activities for the account from offshore with a team size of over 80 test engineers.
• Interacting with the onsite managers for continuously tracking the project progress and requirement changes, if any.
• Prepare and share the estimation and resource sheet with the onsite counterpart for client’s approval. Responsible for subsequent amendments as and when there are project scope and resource count changes.
• Recruiting/releasing resources for continually meeting the project manpower requirements.
• Ensuring that the offshore team is built, trained and mentored in test execution & delivery.
• Responsible for the timely delivery of all agreed project deliverables and their quality as per ISO and SEI CMM Level 5 standards.
• Status reporting and dashboard preparation for presenting the project progress to the onsite counterpart for client management.
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements.
• Responsible for all internal Quality Audits and to make sure that any NC’s (Non Conformity) are immediately addressed for closure.
• Responsible for making sure that the infrastructure and facility (PC’s, LAN connectivity, Seat Allocations, Remote connectivity to client site etc.) requirements are identified and set up in coordination with the Administration, Facilities and Networking departments.
• Internal reporting to the Account Management on the progress of the project, resource ramp up/down planning and invoicing issues.
• Responsible for the year end performance appraisal of the offshore team members.
• Increasing the offshore team competency levels and domain expertise by continuous in-house training and certification programs.

Confidential

Project Manager

Environment: Manual & Automation Testing, Web and Mainframe Technologies, MS-Office (Word, Excel, PowerPoint, Visio, VB Script)

Responsibilities:

• Recruiting/releasing resources for continually meeting the project manpower requirements.
• Interacting with the global workforce team for the resourcing needs
• Working with the talent managers for grooming the poor performers
• Training and mentoring the Campus Associate Trainees into the corporate world
• Ensuring the billing and invoicing activities are done by month end and assist the account team in balancing the revenue sheet
• Responsible for the timely delivery of all agreed project deliverables and their quality as per ISO and SEI CMM Level 5 standards. Ensuring that the offshore team is built, trained and mentored in successfully test execution and project delivery.
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements.
• Responsible for all internal Quality Audits and to make sure that any NC’s (Non Conformity) are immediately addressed for closure.
• Responsible for making sure that the infrastructure and facility (PC’s, LAN connectivity, Seat Allocations, Remote connectivity to client site etc.) requirements are identified and set up in coordination with the Administration, Facilities and Networking departments.
• Internal reporting to the Account Management on the progress of the project, resource ramp up/down planning and invoicing issues.
• Responsible for the year end performance appraisal of the offshore team members.
• Increasing the offshore team competency levels and domain expertise by continuous in-house training and certification programs.

Confidential

QA Lead

Responsibilities:

• Integrates and standardizes service management activity
• Supports and improves the core business of BT
• Supports the business of partners, customers and suppliers
• Service management activity can be described as;
• Making a request for products or services
• Ordering and having products or services delivered
• Reporting a fault to, or requiring changes to products or services
• Reporting, customer & supplier bonding
• Billing and network management.

Environment: Remedy 6.3, Manual Testing

QA Lead

Confidential

Responsibilities:

• Secures and protects mobile platforms and remote users from abuse and attack
• Secures standalone desktop
• Implements personal firewall, integration local anti-virus tools, program control/alerting and reporting
• Provides baseline security posture for all corporate PCs

Environment: JAVA, VB Script, Manual Testing & QTP regression tests.