SUMMARY

• Knowledgeable professional with 10+ years experience in Information Technology.
• Background includes field support, desktop support, system administration with specifics of application and data access control, network migration, e - mail/messaging support, in addition to help desk management and training.
• Experienced with windows server builds, database configurations.
• Provided support for various hardware and software solutions.
• A well rounded tech with practical hands on knowledge supporting international sites with over 20,000 users.
• I’ve served in leadership roles that incorporated duties of a project coordinator and team lead, managing groups of technicians and project progression.
• I’ve been responsible for maintaining the daily completion of assigned tasks and projects while overseeing the work of other technicians.
• I’ve served as the POC for escalations and concerns of executive staff members.
• Provided post project support for large scale network operations centers in a 24x7 production environment and rotating on call schedules.
• Works well within a group or individually to complete a project.
• Familiar with the concepts and policies of ITIL.

Areas of Expertise

• Knowledgeable of domain trusts and Topology
• Knowledgeable of object policies and permissions configuration
• Knowledgeable of security policies and user access controls
• Mail moves from Exchange 07 to 2013 environment.
• Mail recovery utilizing Recovery Storage Groups
• Created and maintained storage groups
• Maintained SMTP global policies
• Knowledgeable of troubleshooting procedures for Exchange and MS Outlook clients.
• Knowledgeable of the use of PowerScript
• Installation, remote and unattended, configuration, administration, remote administration, terminal services, networking, security, encryption, certificate services, group policies, remote application deployment, directory services, active directory, implemented DNS, DHCP, VPN's. Forest, domain, and organizational unit structure administration.
• Knowledgeable of OCS & LCS administration and configurations.
• Knowledgeable of installation and upgrade process.
• Knowledgeable of maintenance and change processes.
• Maintain reporting
• Monitored alerts through the web console
• Administered management packs
• Ensure trouble tickets are handled in accordance to Service Level Agreement
• Review latest software and advise management of feasibility
• Implement policies and procedures and communicate to end-users
• Prepare hardware/software procedural documentation.
• Provide tier 3 support to end-users
• Managed help desk
• Set up and maintain PCs, laptops, printers, scanners and various peripherals
• Install and upgrade software and hardware
• Build software images for standard desktop/laptops using Ghost
• Knowledge of basic routing and switching
• Install and optimize Microsoft Office 2010, Internet Explorer, Exchange, Outlook, McAfee, PC Anywhere, FrontPage and various software packages

PROFESSIONAL EXPERIENCE

Senior Infrastructure Engineer

Confidential

Responsibilities:

• Successfully remediated historical mail surveillance violations.
• Resulting in bringing the company back into regulatory compliance and preventing any further lapses.
• Implemented the redesign of the advisor email system as well as compliance procedures.
• Facilitated procedures for large scale migrations of 60,000+ mailboxes
• Served as administrator for DataMinder, the companies’ solution for regulatory compliance.

Migration Support Admin Lv3.

Confidential

Responsibilities:

• Provided tier 3 support during migration of external business group to internal exchange environment.
• Resolved high level issues resulting from migration
• Served as the point of escalation to engineering team
• Migrated users using the Qwest tools suite.
• Performed manual migrations and resolved issues resulting from automation failure
• Maintained problem tickets using Remedy PAC2000
• Worked closely with project manager as well as end users to proper functioning of users mail flow
• Worked with Active Director, Exchange 2007 & 2010, Lync 2010

Technical Project Coordinator

Confidential

Responsibilities:

• Served as the POC/POE for practice mangers and doctors during EMR implementation.
• Assisted with schedule tracking/coordination and communications tasks
• Gathered baseline network and system metrics for implementation planning.
• Maintained PC inventory data of assigned sites.
• Prepared daily updates of site status and progress presented during daily status calls.

Systems Administrator

Confidential

Responsibilities:

• Created new user accounts in Active Directory
• Worked with OWA and outlook configurations with MS Exchange 2003 and 2010
• Managed software and image distributions to all desktops or laptops using Altiris
• Coordinated and prepared desktop environment for implementation
• Provided Desktop/Application support for end users
• Supported users Blackberry, iPhone, iPad and smartphones
• Responsible for daily backups
• Maintained all electronic supplies and orders for electronic supplies.

Field Engineer

Confidential

Responsibilities:

• Served as the POC/POE for practice mangers and doctors during EMR implementation.
• Installed all end user computing devices including desktops, laptops, and Fat clients for the Epic Implementation.
• Maintained hardware standards according to Epic practices during the Implementation of Epic EHR/ PM Application.
• Responsible for image creation and maintenance, software distribution, patch management, and virus protection
• Configured Epic EHR with Citrix Network
• Installed drivers for all the printers/scanners within Confidential ’s Confidential Jetdirect server network.

Migration Field Engineer

Confidential, Charlotte, NC

Responsibilities:

• Provided on-site support during Exchange and AD migration.
• Configured MS Outlook and MS Communicator
• Remediated incidents caused by migration impacting users.
• Created and managed ticketed issues until resolution.
• Provided status reports to command center

Change Operations Engineer

Responsibilities:

• Used change management process to document changes and impacted systems
• Performed Patching, Decommissioning and routine maintenance on
• Performed Smoke testing of Lync / OCS.
• Maintained Exchange 05, 07 and 2010 Servers, Servers and LCS / OCS related services
• Change Management and Problem Management
• Utilized SCOM to monitor server and application health during changes.
• Patch/Hot fix compliance on systems per release schedules
• Executed system deployments under deadlines driven by program management
• Worked closely with remote support team also providing 24X7 Server Support

Print Network Security Admin

Confidential, Charlotte, NC

Responsibilities:

• Provide administration and security for printer network of Confidential .
• Monitor and update firmware for all printer models.
• Facilitate project migrations
• Maintain database for Webjet Admin application

Independent Consultant

Confidential

Responsibilities:

• On call desktop support technician
• Responsible for desktop refreshes
• Performed desktop and email migrations

Senior Technical Analyst

Confidential, Charlotte, NC

Responsibilities:

• Monitor distributed network of 20,000 + Windows, Unix and Novell servers.
• Monitored a number of enterprise applications that included Exchange 03, Blackberry server,
• Provided level 2 and 3 application support using oracle Grid control
• Served as backup support for on call system administrators, performing trouble shooting and server triage.
• Managed Incidents from initiation to resolution.
• Created problem tickets for system issues in Picct.
• During the issue lifecycle maintained and updated tickets till resolution.
• Liaison for bridge line contact with other departments during problem resolution.
• Participate in and assist with application changes and implementations.
• Maintain and update documentation, generate management and technical reports.

Systems Administrator

Confidential, Charlotte, NC

Responsibilities:

• Mail moves from Exchange 5.5 to 2003 environment.
• Mail recovery utilizing Recovery Storage Groups and Exmerge
• Created and maintained storage groups
• Maintained and administered application security groups
• Maintained SMTP global policies
• Knowledgeable of troubleshooting procedures for Exchange and MS Outlook clients.
• Worked with OWA and configurations with MS Exchange
• Utilized tools such as Recovery Storage Groups and Exmerge during Mailbox recovery
• Utilized global policies in configuring public folder access and mail flow in Exchange
• Responsible for troubleshooting Exchange Servers routing/delivery, OWA and Outlook mail clients.
• Provided system support for multiple clients in a 24/7 work environment.
• Maintain AD infrastructure as well as MS Exchange.
• Worked extensively with User/Group policy and permissions in AD
• Implement and maintain technology solutions such as SMS, Blackberry Enterprise and MOM.
• Worked with MOM to monitor the health of multiple network environments integrated with SQL server, Exchange, AD, and Black Berry manager.
• Experienced in creating and restoring databases in SQL Server as well as user and group configurations.
• Coordinated and prepared desktop environment for migration.
• Post migration desktop support

Desktop Field Support

Confidential, Charlotte, NC

Responsibilities:

• Provided desktop support for employees including, end user hardware and software, network connectivity and data management.
• Reported on research of new technologies.
• Compiled documentation on procedures as assigned and submitted reports on assigned projects.
• Diagnosed and repaired local and network printer problems.
• Assisted in system migrations supporting 200+ users both manual and automated.

Systems Administrator

Confidential

Responsibilities:

• Worked as independent contractor/ Lead Tech on short term projects spanning six weeks or less.
• Network migrations
• Desktop refresh & configurations
• Network wiring installations.
• Server and router installations and removals, utilizing TCP/IP & DNS reconfigurations.