SUMMARY

• 18+ years of rich IT experience in complete Software Development Life Cycle (SDLC) with experience in various phases like Due Diligence, Requirements gathering, Analysis, System Design, Development and Testing and Production Deployment
• Worked in multiple streams of projects like Development, maintenance, production support, retrofitting and reverse engineering projects and handled multiple ASM projects
• Extensive experience with end to end Stakeholder management, Risk management, Change management, Release management and Incident management
• Experienced in Project/Program Management, Customer Management and Relationship Management
• Extensive experience in Project transition with large teams in different geographies and time zones
• Extensive knowledge of business process analysis and design, application based process re - engineering and process optimization
• Played SCRUM Master role and guided the team, facilitated and coached SCRUM practices to the team
• Managed both onshore and offshore SCRUM teams
• Effectively cleared Impediments in the projects and ensured the SCRUM processes are followed
• Participated in multiple SCRUM projects and conducted ceremonies like Sprint Planning, Sprint Review, Retrospect Sprint and projects
• Work closely with Product Owner on backlog grooming/refinement
• Implemented Kanban in multiple projects and delivered successfully
• Exposed to various domains like Banking, Financial Services, Insurance, Electronic Media and Airlines
• Experienced in writing complex SQL queries to perform data validations and Ad-hoc business requests
• Experience in troubleshooting production jobs, bug fixing and addressing production issues like performance tuning and enhancements
• Identifying and removing bottlenecks in order to improve the performance of the applications
• Experienced in Development and Enhancement projects using Waterfall and Agile model
• Have good understanding in the BI/Data Visualization tools like Tableau and Microsoft Power BI
• Strong Analytical, Problem Solving and Managerial skills
• Good Experience in RTB and CTB Projects
• Managed projects which are geographically distributed with the team in different locations
• Excellent communication and interpersonal skills

TECHNICAL SKILLS

Systems: Mainframe, OS/390, FACOM M Series, MVS/ESA, Windows

Languages: SQL, PL/I, JCL, LDL, COBOL

Database: DB2, SQL Server, Oracle, MS Access, IMS DB, VSAM

Tools: & Utilities: Tableau, Microsoft Power BI, File Aid, Princeton, SPUFI, TSO/ISPF, TSS, Polarian

Methodologies: Agile SCRUM, KANBAN, Waterfall Methodology, ASSET Transition, ALT ASM, Lean

Project Management: MS-Word, MS-Excel, MS-Power point, MS Project, MS Visio, Service Now, JIRA, MS CRM

PROFESSIONAL EXPERIENCE

Confidential - Minneapolis

SCRUM Master/Senior Project Manager/Service Delivery Manager

Responsibilities:

• Service Delivery - Delivered development, maintenance and production support services
• Incident Management - Managed the production support issue resolution and deliver RCA
• Change Management - Managed the complete life cycle of changes to resolve an issue or enhancement
• Release Management - Register and provide end to end support for the scheduled and unscheduled releases
• Agile Coach - Implement Agile methodology across the projects and coach the newly formed Agile teams
• SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies
• Helped product owner in creating the EPIC and user stories and in product backlog refinement
• Risk Management - Performed risk analysis and plan for mitigation to resolve the identified risks
• Stake holder Management - Schedule and meet different stake holders on a frequent basis to identify the business needs and prioritize for delivery
• Automation - Identify areas of manual tasks which consumes human effort/time and human errors
• Proactive delivery - Identified stability and performance improvement areas and worked towards solution
• Innovation - Identify areas where proactive and innovative ideas which on implementation reduce the number of repetitive production issues and saves processing time on the long running jobs
• Waste Elimination - Identify and decommission jobs which are redundant and also eliminate the unnecessary reports which doesn’t add any business value
• Re-Engineering - Identify the applications which are developed in old technology and propose to re-engineer in the latest technology
• Worked with audit teams to ensure process adherence and compliance across the teams
• Business Process Management System Design - Get involved in the meetings with client to understand their business process, map it to the system and recommend improvement in the process

Tools: and Technology used: COBOL, Oracle, SQL, UNIX, UNIX Scripts, JAVA, VB 6, SQL Server, Service Now, JIRA, Microsoft Project, Polarion

Confidential - Fargo

Transition Manager/SCRUM Master/Senior Project Manager

Responsibilities:

• Analyzed and performed feasibility study for the transition of the products developed by the clients
• Designed the hiring model and hired the client SMEs to the team
• Identified and gathered all the resources required for the transition
• Planned for the transition and scheduled the knowledge sharing sessions from SMEs to the incumbent team
• Effectively handled the challenges raised during the transition due to the rebadged resources
• Created the transition plan and tracked the successful completion of the knowledge transfer sessions
• Introduced new approach in tracking and resolving the issues and enhancement requests
• Designed new process and suggested tools to improve the effectiveness of the application support and maintenance
• Guided the team in resolving the issues effectively without any escalations
• SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies
• Implemented KANBAN methodology in delivering the high priority and customer critical issues
• Involved in design and SRS documentation for the enhancement and development projects
• Migrated from Waterfall to Agile methodology for the product enhancement and development
• Coached the team in Agile methodology and managed SCRUM teams as a SCRUM Master
• Facilitated the team and conducted the SCRUM ceremonies and resolved the impediments came across
• Introduced project management tools for tracking the milestones and deliverables and costing
• Developed new reporting tools to provide the status to the management and governance team
• Identified risks and created mitigation plan to resolve the risks
• Managed and groomed the team and created skill improvement plan for the team to improve the skills of the team on a regular basis
• Introduced proactive and effective ideas for the optimization of the team and its utilization

Tools: and Technology used: COBOL, Oracle, SQL, UNIX, UNIX Scripts, VB .Net, ASP .Net, VB 6, SQL Server, Microsoft Project, Microsoft Excel, MS CRM

Confidential - Atlanta

Transition Manager

Responsibilities:

• Studied the applications, systems and the environments and created feasibility report for transition
• Identified the transition topics and the areas which needed enhancements
• Engaged the SMEs and the new incumbent team distributed across geographies and time zones
• Created transition plan, scheduled and tracked all the knowledge transfer sessions for completion
• Suggested improvement areas and process optimization during transition which has been materialized during steady state
• Successfully achieved steady state as per the plan without any major issues
• Implemented tools for Incident and problem tracking
• Introduced KANBAN methodology for delivering the high priority and customer critical issues
• Formed Agile SCRUM teams and coached the new teams to deliver the application changes in iteration
• Engaged different stakeholders to brainstorm the ideas for application performance improvements

Tools: and Technology used: PeopleSoft, Hyperion, Service Now, Remedy, Microsoft Project

Confidential

Transition Manager/Senior Project Manager/SCRUM Master

Responsibilities:

• Planning and Scheduling - Due Diligence and Vendor to Vendor Project Transition
• Managed and completed Knowledge Transfer and Project Transition involving teams in different geographies and working in different time zones
• Implemented ASSET Methodology for the Transition and created artifacts for the transition teams
• Created Transition plan and scheduled using Microsoft Project and tracked on a daily basis to ensure the successful completion of the transition
• Transitioned Production support (L2/L3) and Maintenance activities
• Transitioned Change, Release, Problem and Incident Management activities
• Played steady state Service Delivery Manager for Development, QA and Production Support projects
• Delivered projects using Agile Methodology in the capacity of a SCRUM Master
• Team optimization - Identified areas of improvement and skill development of the teams and cross training
• Owned the project status and governance reporting to the senior management and other stakeholders

Tools: and Technology used: JAVA, J2EE, Groovy on Grails, JIRA, DASH, Confluence, Microsoft Project

Confidential

SCRUM Master/Senior Project Manager/Service Delivery Manager

Responsibilities:

• Gathered user requirements, analyzed and designed software solutions based on the requirements
• Collaborated with end users, project stakeholders and support partners to identify needs, goals, and business models
• Worked with Business to gather requirements and understand pain points to provide solution to difficult business requests backed up with data
• Provided Adhoc reports to the Business team helping them in making critical decisions
• Developed complex SQL queries to solve many critical requirements by analyzing the financial data
• Managed the development and supported team distributed across different geographies
• Handled role segregation and worked on Application Support and Maintenance projects (L2/L3)
• Involved in design, development and testing stages
• Identified risks and worked on mitigation plan to resolve the risks
• Implemented HOTS Transition, ABP processing and Skill Index Mapping
• Transitioned enhancements and iterative releases using ASSET Methodology and HOTS process
• Eliminated Waste through Lean/ALT ASM methodologies; Participated in SLA revision
• Resource Optimization and Horizontalization of the applications for effective delivery
• Handled Onsite/Offshore coordination and bridged the teams across the geographies and eliminated gaps
• Managed and groomed the team by identifying the knowledge and skills gaps
• Deliver the development project using Agile methodology as a SCRUM Master/Project Manager for the team comprises of both onshore and offshore
• SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies

Tools: and Technology used: OS/390, MVS, TSO/ISPF, COBOL, PL/I, JCL, SQL, DB2, JAVA, J2EE and VSAM, Service Now/JIRA, Microsoft Project

Confidential

Project Manager

Responsibilities:

• Managed and delivered the L3 support and Maintenance services in the client location
• Schedule frequent business meet to discuss and prioritize the identified issues and plan for release
• Discussed with the business and end users to identify the areas of improvement and designed solutions
• Proactively identified the repetitive failures and provided permanent fix to resolve them
• Optimized the long running jobs by performance tuning the SQL queries
• Lead the maintenance projects and deliver without any delays or post production defects
• Introduced new process for successful delivery and post deployment support
• Effective Onsite/Offshore coordination to collaborate the teams and deliver by teamwork
• Ensure continuous Knowledge Transfer and Transition to the team to build the team competency
• Work Planning and allocation - Prioritize, Estimate and Assign issues to the technical team
• Management Reporting and Business Process Management System Design
• Get involved in the meetings with client to understand their business process, map to the system and recommend process improvement

Tools: and Technology: FACOM M Series, MVS/ESA, LDL, PL/I, SQL, JCL, Assembler, TSS, PFD, VTAM, PRISM, Lean, Microsoft Project, Service Now, JIRA

Confidential

Project Manager

Responsibilities:

• Production support and Maintenance
• Work Planning and allocation - Prioritize, Estimate and Assign issues to the technical team
• Analyze and code the Functional Specification documents, Change requests and Problem requests
• Provide technical help/guidance to the team by providing solutions and by DB2 Performance Tuning
• Frequent discussion with the client on the enhancement of the project

Tools: and Technology: OS/390, MVS, TSO/ISPF, COBOL, PL/I, JCL, DB2, SQL, File Aid and VSAM

Confidential

Senior Software Engineer

Responsibilities:

• Monitoring the production jobs, supporting them in case of failure
• Worked for releases which involves creation of DB2 objects and act as a DB2 Database Administrator
• Worked on performance tuning of DB2 applications
• Involved in management activities like status reporting, team handling and client reporting

Tools: and Technology: OS/390, MVS, TSO/ISPF, COBOL, PL/I, JCL, DB2, SQL, IMS DB, File Aid and VSAM

Confidential

Software Engineer

Responsibilities:

• Analyzing the requirement documents
• Creating Functional specification document
• Coding, Unit Testing and Documentation

Tools: and Technology: OS/390, MVS, TSO/ISPF, COBOL, PL/1, JCL, DB2, SQL, IMS DB, File Aid, and VSAM

Confidential

Associate Systems Engineer

Responsibilities:

• Analyzing the requirement documents
• Coding and Unit Testing

Tools: and Technology: OS/390, MVS, TSO/ISPF, PL/I, JCL, DB2, SQL, File Aid and VSAM

Confidential

Associate Systems Engineer

Responsibilities:

• Analyzing the requirement documents
• Coding and Unit Testing
• Attending weekly conference call with the client to update the status and discussing about the development
• The project followed QMS procedures and it required listed methods and maintaining of proper documentation

Tools: and Technology: OS/390, MVS, TSO/ISPF, PL/I, JCL, DB2, SQL, File Aid and VSAM