Summary

Results oriented professional with over 20 years of Healthcare and Computer Industry experience performing as a Manager, Senior Systems Analyst, Project Manager, and Manufacturing Engineer. Background includes managing activities and staff for complex projects, prioritizing team workflow, project management, system support and implementation, problem resolution, mentoring, implementing change, and equipment procurement. Performed hardware and software upgrades, remote services, migration of Microsoft SQL databases and go-live support. Characterized as a results oriented leader with persuasive communication skills combined with customer service focus and genuine commitment to continuous improvement.

Project Management and Leadership | Risk Management | Driven by new challenges
Critical Problem Solving | Process/Efficiency Improvement | Escalated Technical Support
Developing Plans/Driving Statements of Work | Productivity Improvements | Modify, Install, Support Installation Programs | Facilitator

Areas of Expertise

Managing processes, activities and staff to provide IT support for both internal and external customers.
Within Children\'s Hospital of Wisconsin, managed and completed system implementation projects and served as resource liaison to bridge functional and technical systems issues.
Responsible for developing new product lines, creating bill of materials for several products, created/corrected assembly drawings, developed production computer ghost images, purchased test equipment, designed manufacturing floor, and trained team members both on site and remotely.
Experience configuring, testing and installing Dell and IBM servers, Dell workstations, PACS viewing stations, HP printers, and laptops. Along with loading software packages such as Microsoft operating systems, network components, office applications, databases, and backup/recovery programs.

Experience

Confidential, WI Nov 2011 to Nov 2012
Manager, Planning and Technology

• Coordinates technical staff to ensure internal customer technology requests are addressed and resolved in a timely manner.
• Project management
• Enforce organizational technical policies and establish goals for Infrastructure project team.
• Responsible for setting and enforcing project technology direction with cross-functional teams.
• A team member for small to medium sized functional groups for product life cycle development.
• Single point of contact for assigned infrastructure projects and responsible for aspects of the technology implementations.
• Plan and mange resources for tasks assignments.
• Work with management across the organization to define, plan, develop and implement new technology products and services.
• Work with external customers to ensure all project requirements are identified and completed.
• Responsible for FTP connectivity and automation with external clients.
• Evaluate end-users system access to the network, servers, and shares.

• Project Manager for the QSI Dental electronic medical record implementation with digital radiography at three clinics.
• Project Manager for CUBS version 2007 update. This upgrade allowed us to remain current with vendor support and implement application fixes and enhancements.
• Assistant Project Manager for spear heading the deployment of 3M throughout the hospital.
• Project Manager for the implementation of a new dialer server and digital telecom circuit.
• Project Manager for the 3M platform 7 upgrade. This upgrade was vital for the hospital to implement Epic.
• Provide Project Management consulting and mentoring of team members on complex projects. Work directly with customers and leaders to assess business activities and identify opportunities for operational improvement.
• Manage Project Teams for projects of varying sizes, coordinating efforts of both IS and non-IS resources in the implementation of business solutions.
• Create all project required documents and ensuring all of the objectives are completed within agreed upon scope, timeline, and resource level.
• Maintained excellent client relations and service based on communication, technical efficiency and problem-solving skills.
• Develop accurate and complete project work plans that consider all aspects of a system implementation project.
• Clearly documents both business problems and proposed solutions to facilitate communication.
• Proactively identify risks, manage issues and escalate them when necessary.
• Create and understand clinic workflows.
• Support and train new users on system applications.
• Provide daily support and manage on-going application enhancements related to the 3M Dictation/Transcription, QSI Dental and Medical products and Columbia Ultimate applications.
• Provide secondary and off-hours support for additional Revenue Cycle Team applications.
• Interfacing with internal departments making sure all customers' expectations are met.

Confidential, Hartland, WI 2000 to 2007
Manufacturing Engineer

• Leading the manufacturing team on new products and investigate manufacturing design issues to the root cause.
• Focus on improving processes, workflow efficiencies, quality, productivity, and implementation of new tools.
• First line of contact for the technicians for assigned products and process problems within manufacturing.
• Create and implement test plans and procedures to troubleshoot and repair inoperable equipment. Coordinate cross-functional and team meetings regarding product, process, or installation problems.
• Provide support to technicians for remote upgrades on products. Train technicians on proper installation of equipment, testing, and safety checking. Phone support for the Install team, Field Service Engineers, Project Managers, and Application specialties.
• Strong analytical and creative problem solving skills, along with good interpersonal and customer skills.
• Manage projects both internally and customer focused.
• Implementation of software projects
• Work with hospitals to understand system requirements for the infrastructure, servers, and firewalls.
• Work with engineering to determine new hardware functionality and requirements.

Confidential, Hartland, WI 1992 to 2000
Senior Engineering Lab Technician

• Responsibilities include supporting all engineers and engineering projects, building prototypes, test fixtures, and cables.
• Assisting engineers in pre-production releases, configuration of software and hardware on product. Support software validation/verification with product testing. Create Bill of Materials along with verifying drawing accuracy.
• Create AutoCAD Drawings of sub-assemblies.

Education

Masters of Science in Project Management
Advanced Certificate, Project Management
Certificate, Project Management
Bachelors of Arts in Computer Science
Pursing certification in Project Management - PMP