PROFILE

• Systems professional with significant experience; computer literate in multiple operating systems and software applications with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.
• Enthusiastic, willing to learn, self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.
• Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.
• Creative troubleshooter/problem-solver that works hard and loves a challenge.
• Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.

EDUCATION

Project Management
B. S., Business Operations

CERTIFICATIONS

A+ CERTIFIED **CPIM/APICS CERTIFIED**MICROSOFT OFFICE
MCSE Windows NT**TROUBLE SHOOTING**LOTUS NOTES**
WINDOWS 95/98/2000/XP/NT**XJAVA/HTML **TECHNICAL SUPPORT

EMPLOYMENT HISTORY

Confidential, Lawrenceville, GA October 2009 - Present
Project Manager

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.
• Present periodic Dashboard reports on the current program, future opportunities and client issues.

Confidential, Camp Anaconda, Iraq 2004 - 2009
Project Manager,

• Planned the system when creating from scratch.
• Interacted with the customers to learn and document requirements (into business requirements document).
• Wrote technical requirements from the business requirements document, this is a critical phase and lots of times some requirements gets lost in the process.
• Interacted with designers to understand software limitations.
• Helped programmers during system development, ex: provide use cases, flowcharts or even Database design.
• Performed system testing.
• Responsible for creating and implementing defect preventive measures.
• Deployed the completed system.
• Documented requirements or contribute to user manuals.

Confidential, Atlanta, GA Oct-Dec 2006
Project Manger

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies our methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.

Confidential, Homeland Security - Atlanta, GA 2002-2004
Logistics Analyst

• Identified logistics areas for process improvement and cost savings to ensure expectations are met.
• Collaborated with associates to improve efficiency, productivity and processes.
• Maintained tracking and analyzing all inbound shipments, including working with carriers.
• Prepared statistical data for contract negotiations and participating in negotiations.
• Maintained cost analysis reports in logistics budget center.
• Led the analysis and provide statistical information on the tracking of product shipments, returns, and inventory.
• Evaluated existing capabilities and establish new systems and processed for the tracking, measurement, reporting, and analysis of all traffic.
• Coordinated inbound / outbound traffic; ocean, sea, air and domestic and maximized the cost effectiveness of this function.
• Provided reports to management; Inventoried and distributed freight.

Confidential, Atlanta, GA 1996-2002
Information Technology Team Lead

• Responsible for conducting, leading and coordinating software development activities throughout the project, including key design decisions for the technology, structure and configuration of the system.
• Ensure high reliability for circuit implementation. Circuits to be provisioned with protection. Deletion to be executed without service outages.
• Handled the tasks of supporting Microsoft Windows and Active Directory
• Assigned the tasks of monitoring, supporting and reporting Network security
• Responsible for administering and supporting Citrix Secure Gateway
• Designing, Planning and Provisioning of Circuits (E1s, STM1, STM4 & STM16) for:
  Connectivity of New BTS, MSC to MSC, enterprise customer circuits.
• Assigned the tasks of supporting financial applications like Fitek and Investran
• Administered Microsoft MSUS patching
• Install and integrate FTTN/IPDSLAM and EMS SW. Support customer lab testing both onsite and remotely.
• Monitor issued CSRs with CNS, SLS and PLM/PDU
• Handled the tasks of reviewing and recovering documentation change control
• Responsible for creating new documentations for various projects
• Assigned the tasks of setting up and troubleshooting Network Server
• Maintained project control plans and updated the progress report to management team
• Assigned the tasks of conducting trainings and evaluating the performance of subordinates
• Displayed extensive knowledge of the OSS Model

Confidential, 1987-2002
SARSS Operator