SUMMARY

• Certified Scrum Master (CSM) and and results - focused Business Analyst professional with more than 8+ years' experience in IT industry (Finance/Banking, Health care, Insurance, Retail, eCommerce).
• Excellent experience in Healthcare, Medicare, Medicaid, HIPPA EDI Claims.
• Professional Scrum Master (PSM) and Trained SAFe 4.0 Agilist.
• Extensive experience in Software Development Life Cycle.
• Extensive experience in Agile and Waterfall Software Development methodologies and transition.
• Possess servant leadership skills.
• Coached scrum practices, theories and rules to the team responsible.
• Responsible for coaching Scrum Values, Scrum practices to various Scrum Teams in the previous organization.
• Coached the team how to live scrum values.
• Experience in facilitating and conducting Scrum Ceremonies and produced positive results.
• Gained expertise in resolving conflicts / impediments and major issues during project execution.
• Experience in internal and external communication, improved transparency and information radiators.
• Helped and coached teams for correct estimations of stories and tasks.
• Helped teams to achieve sustainable pace and improved velocity, improve Definition of Done.
• Coordinated with Product Owners, Teams and other stakeholders for prioritization and resolution of bugs.
• Implemented Community of Practice at the multiple levels for the teams for motivation and innovation within the multiple teams.
• Worked with Product owner(s) and team to refine and prioritize backlog items based on business values.
• Actively participated in scrum of scrums (SOS) for cross team communication and scalability of scrum.
• Involved with enterprise agile coach for Waterfall to Agile transformation.
• Extensive experience in using various estimation techniques like planning poker, fist of five, relative sizing, t-shirt sizing and prioritization techniques like MoSCoW etc.
• Actively explored various Agile/Scrum techniques and shared new learning with the teams.
• Strong knowledge of business approval workflow process.
• Experienced Project Manager by handling multiple project teams for multiple international customers in waterfall and agile methodologies.
• Project Management experience using various tools JIRA, Rally, TFS, VersionOne, MS Project, MS Office, HP ALM, SOLMAN, Selenium.
• Familiarized with JUnit, Jenkins, GitHub and Continous Integration concepts
• Expertise in tracking efforts and documenting various project status reports.
• Organized many Team co-ordination events, Mentoring programs & On boarding programs
• Good knowledge of Scaled Agile Framework (SAFe).
• Strong knowledge of various agile methods including Scrum, KanBan, XP.
• Strong familiarity with pair programming, refactoring, TDD, BDD of XP
• Handled ERP Contract Management, Auction, Bidding processes, Supplier Self Services.
• Developed many programs in SAP Programming language ABAP and in depth knowledge of SAP SRM.

TECHNICAL SKILLS

Scrum Master Skills: Stakeholder Management, Conflict Resolution Kanban,FDD, XP,TDD,ATDD, BDD,Crystal ALM/ JIRA/ TFS Budgets Removing Impediment, Facilitating Meetings, Project Planning, Resource Management, Team building Iteration/Sprint Planning Meetings, Risk Mitigation, Continuous Integration, Servant Leadership, Collaboration

Business Analysis Skills: Scope Initiation, Business Proposals, Requirements Definition, Problem Resolution, Structured Walkthrough, Workflow Analysis, Gap Analysis, Design Review, Business Process Management, Product Management, Business Impact and Risk Analysis, Gate Review, Confirmations, Post-Implementation Review, Defect Management, Data Analysis, Data Reconciliation, Data Governance and Data Management.

Project Management Skills: Change Management, Client Relationship building, Risk Management, Strategic Planning and Reporting, Technical Writing, Budget Planning & Cost control, Vendor Management, Strategic Change Management, Onsite-Offshore Management, Virtual team Management.

Testing Tools (QA): HP ALM, HP Quality Center/Test Director, HP Performance Center/Load Runner

Business Process Modeling: UML/ Use Case Diagrams, Class Diagrams, Object Diagrams, Package Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Communication Diagrams, Component Diagrams, Deployment Diagrams, Process Flow, ER Diagrams and Data Flow Diagrams (DFD)

Database: Oracle 11g, 10g, Oracle 9i, Oracle 8i

Languages: SQL, PL/SQL, UML, C# ASP.Net

Operating Systems: MS-Windows, UNIX

MS Office: Word, Excel, Outlook, PowerPoint, Visio, Project

Methodologies: Project Life Cycle (PLC), Agile Project Management (SCRUM), Release Management, Change Management, Systems Development Life Cycle (SDLC), IBM Rational Unified Process (RUP), Prototyping, Test Methodologies (Equivalence partitioning, Boundary value analysis and error guessing)

Collaboration Tools: Microsoft Live meeting, WebEx Products, SharePoint

Other Tools: Tableau, Informatica, MS BI (SSIS, SSAS, SSRS), Guidewire 6.0, Actimize (AML), Axiom SL, Axure, JIRA, IBM Rational Rose, Smart Draw 2008

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Scrum Master

Responsibilities:

• Collaborate, facilitate, lead and coach 2 Scrum teams responsible for developing dozens of software products for Digital Servicing Platform.
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Empowered teams to self-organize and grow cross-functionality.
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery.
• Acted as a Project Manager when necessary.
• Provided coaching on agile testing methodologies, CI / CD development practices and team communication / estimation practices.
• Coached and helped developed best-practice client-side engineering community of practice within Santander waterfall to agile transformation.
• Team organized under Scaled Agile Framework (SAFe) following incremental delivery.
• Involved in the Train Planning Event(PI) and team breakout sessions to groom features for each increment.
• Track and communicate team velocity and sprint/release progress to all affected teams and management.
• Facilitate discussions and conflict resolution in order to improve team productivity while promoting continuous improvement.
• Managed without any hindrance, all cross functional dependencies with external applications
• Update Agile (scrum/kanban), Safe metrics tracking variables in Rally Dev to provide transparency on product and sprint backlogs.
• Assisted team to remove impediments by having an understanding the control and release processes.
• Assisted with prioritization and resolution of software defects.
• Coached Product Owners in creation and maintenance of Product Backlog.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Facilitated getting the work done without coercion, assigning, or dictating the work.
• Helped team to solve problems rather than provide solutions.
• Interfaced with Program Management Office to ensure project goals and requirements are being met.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.
• Provided all support to the team using a servant leadership style whenever possible, and led by example.
• Removed impediments by finding the right personnel to remove the impediment.
• Took responsibility of delivery and management of the tasks.
• Updated Agile tracking systems to provide transparency on product and sprint backlogs.

Confidential - Bloomfield, CT

Scrum Master

Responsibilities:

• Coached the Scrum theories, practices and rules to all multiple teams.
• Conducted Scrum workshops for the teams and stakeholders.
• Facilitated sprint planning, daily scrum, grooming, reviews, retrospective meetings for multiple teams.
• Scheduled and facilitated daily scrum calls for the multiple teams at different times.
• Encouraged the application of video conferencing methods for the Scrum team members located in India, UK and Germany.
• Actively participated in release planning and prepare the sprints commitment document.
• Assisted the team for a sprint commitment in terms of stories’ estimation in the planning meetings.
• Actively helped the team to try various ways to avoid under and over estimation of stories.
• Used Fibonacci series and planning poker for estimation and helped team understand their importance.
• Helped the team to Split a big story into independent, acceptable, deliverable and testable stories whenever it is required to adhere the agile concept.
• Encouraged and assisted the team in clarifying the acceptance criteria with the Product Owner.
• Worked diligently on any kinds of impediments and escalating impediments if required.
• Tracked the stories status during the sprints to estimate the sprint velocity.
• Actively participated in various meetings with the stakeholders regarding enhancements and change request.
• Worked closely with the team during grooming meetings for stories sizing and resolve any conflict with respect to story size.
• Helped and facilitated the team’s interaction with other supporting teams not part of scrum team.
• Helped the team to understand and employ Test Driven Development (TDD) approach.
• Timely helped the development teams to modify the “Definition of Done” so as to increase the efficiency.
• Worked with the team for Increment demo and Product owner’s acceptance for the committed stories.
• Cleaned the sprint backlog at the end of the sprint to close the accepted stories and carryover the not completed stories.
• Prepared the retrospective meeting documents for the multiple teams.
• Tracked responsibility of delivery and management of the tasks and updated Agile tracking system to provide transparent status.
• Encouraged and assisted the team in various ways to maintain and increase the velocity.
• Provided team’s progress information to scrum team and stakeholders using various dashboards.
• Assisted the Product owner to prioritize backlog items via highest business value.
• Worked closely with product owner and tech lead to create the issues in JIRA.
• Played open space events for team’s free discussion and innovative ideas.
• Conducted many programs for the onboarding and mentoring of new team members.

Confidential - Menomonee Falls, WI

Scrum Master

Responsibilities:

• Conducted Agile and Scrum trainings for the teams and stakeholders.
• Scheduled and facilitated all Scrum ceremonies.
• Assisted the team to craft a sprint goal effectively in the sprint planning team.
• Facilitated daily scrum and helped the team to bring out the impediments in this meeting for better efficiency.
• Tracked and managed the product backlog, burn down, team velocity and task break down.
• Estimated the team’s capacity to optimize estimation of stories.
• Assisted the team to understand the acceptance criteria of each story.
• Resolved all impediments faced by the team and escalated all issues to the concerned stakeholder whenever necessary.
• Helped and facilitated team’s interaction with other supporting teams.
• Utilized scrum practices to maintain and increase team velocity.
• Facilitated Sprint review meeting and helped the team to revise Definition of Done whenever needed.
• Aligned with the team for demo and with product owner for acceptance of the committed stories.
• Conducted retrospective meetings with the team members and prepared retrospective meeting documents.
• Tracked responsibility of delivery and management of the tasks.
• Updated Agile tracking systems to provide transparent status.
• Encouraged and helped the team to work on the improvement points discussed in the retrospective meeting.
• Worked with infrastructure team for any required infra needs of the team.
• Organized team co-ordination events and onboarding programs.
• Played several fun activity events for bringing out interactions within the team.

Confidential

Business Analyst/Data Analyst

Responsibilities:

• Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions
• JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Insurance Suite.
• Created various UML diagrams such as Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams
• Activity Diagrams to describe the new process using MS Visio and Axure for the new Guidewire Suite.
• Utilized the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire
• ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters
• Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams.
• Facilitated and conducted the Sprint Planning, Sprint review, Sprint Retrospective, Daily Scrum Standup Meeting and the Backlog Grooming meetings as a scrum master.
• Used JIRA to track the requirements; Rational Requisite pro to create the Requirements traceability Matrix (RTM)
• Created RAM (responsibility assignment matrix) / RACI (Responsible, Accountable, Consulted and Informed) Matrix and assessed business risks.
• Used Mockup screens and screen shots to convey the look and feel of GUI screens to developers.
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Activity Diagrams, Sequence Diagrams to make visual representation of the gathered requirements.
• Extensively used SQL for data Queries, data analysis, data verification and validation.
• Developed the training schedules, user manuals and trained the end users for using Guidewire Insurance Suite.

Confidential

Jr. Business Analyst

Responsibilities:

• Recognized for Business analyst efforts for successfully delivering one the very crucial projects on the Mobile banking roadmap due to nature of the product as well as its revenue generating capability.
• Conducted JAD sessions, user interviews, and detailed research and requirement meetings to gather requirements and fetch details for Business Requirements document (BRD).
• Created precise High level Use Cases (UC) to detailed UC documents to be used throughout the project.
• Prepared business process models and created As-is To-be flows (Gap Analysis) to represent the current and future capabilities of the product.
• Maintained requirements repository in JIRA to ensure bi-directional requirements traceability and long-term, organizational reuse.
• Assured delivery of number of documents in a timely and efficient manner. (BRD, Wireframes, Style Guide, Copy document, Technical flow diagram etc.)
• Worked with Compliance, Fraud, Risk and Security teams to ensure their concerns and requirements were covered.
• Authored project change request (PCR) documents, and drove PCR from analysis to development.
• Created Traceability Matrix to map all requirements and ensure minimal gaps.
• Managed change control logs and version control for the documents to provide the ease of understanding and finding the correct documents.
• Hands on testing, troubleshooting and configuring various types of handsets and different operating systems such as RIM, Android, iOS, Windows.