SUMMARY

• Scrum Master and Agile Practitioner with a proven record of driving success in the IT projects.
• Excelled in serving teams in their transformation to "Agile/Scaled Agile" ways of working.
• My commitment to work combined with a servant - leader approach enable me to build cohesive teams that deliver value.
• Experience in diversified fields of the Software Development Life Cycle with expertise in managing end to end lifecycle processes using Waterfall & Agile methodologies
• Strong command on the concepts of Iterative Software development, Lean and Agile processes such as Scrum, Extreme Programming (XP), Kanban
• Effective hands-on experience with scaling the agile practices in large organizations; working experience on the Scaled Agile Framework (SAFe) and familiarity with other scaling frameworks ( Nexus, Disciplined Agile Delivery)
• Knowledge on current and emerging technologies such as Cloud Computing, DevOps, Robotic Process Automation and related fields that complement the Agile practices
• Lead Agile teams in their journey towards being a high performing team
• Remove any impediments to project progress, identify areas of risk and develops the mitigation plans, implement process improvements that increase the productivity
• Develop dashboards to display various Agile metrics to project the performance of the team and stay focused on the goal
• Experience of working effectively in a dynamic, fast-paced development environment
• Member of Agile COE, conducted the Agile and DevOps workshops at the Organizational level
• Excelled at team building, facilitation, conflict resolution techniques
• Participate in the local Agile meet-ups ; understand challenges being faced across various industries, gain knowledge of best practices from the success stories shared by the peers

TECHNICAL SKILLS

Operating Systems: Windows 98/ 2000 / XP/ Vista / 7 / 8 /10, Z/OS(IBM Mainframe)

Languages: HTML, Visual Basic, JCL, COBOL, JavaScript

Database: MS-Access, MySQL, IMS, SQL Server, DB2, Oracle 8i/9i

Application: Microsoft Office Applications 2007 & 2010 (Word, Excel, Access, Power Point).

Tools: JIRA, Rally, IBM Rational Team Concert (RTC), IBM Rational Clear Quest, QTP, VMware Service Manager, SAP Business Objects BI, HP Quality Centre 9.2, ServiceNow, GIT, Urban Code Deploy,ServiceNow, Microsoft Project 2016

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Set up the team collaboration space in the Agile project management tool (JIRA, RTC)
• Facilitate the story writing workshops, backlog grooming, release planning, iteration planning, daily stand up, iteration review and retrospective ceremonies
• Create a roadmap with the timeline of releases and its associated features
• Support the Release Train Engineer in ensuring the readiness of the teams for the quarterly Program Increment planning
• Provide guidance to the teams and product owner on developing a value-driven culture and adopting Lean Agile practices
• Protect the team from any distractions, resolve any impediments and ensure the team stay focused on achieving the sprint goal
• Represent the team at Scrum-of-Scrums meetings to address challenges or cross-team dependencies
• Have the agile metrics defined and published in a place visible to the team and stakeholders
• Partner with senior leadership to ensure the work being performed is aligned with the strategic business goals and operational objectives
• Identify any inefficient, counterproductive practices and work towards their elimination
• Prevent the team from adopting any anti-Agile patterns that impacts the productivity

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Set up the team collaboration space in the Agile project management tool (RTC)
• Facilitate the story writing workshops, backlog grooming, release planning, iteration planning, daily stand up, iteration review and retrospective ceremonies
• Assist the product owner in backlog grooming, prioritization and maximizing the productivity
• Protect the team from any distractions, resolve any impediments and ensure the team stay focused on achieving the sprint goal
• Represent the team at Scrum-of-Scrums meetings to discuss potential issues concerning multiple process areas and identify the resolution
• Discuss with the process consultants regarding the scope for Continuous Service Improvement and resolution of any impediments that are hindering the progress
• Part of the centralized CORE team overseeing the implementation across multiple process areas

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Set up the team collaboration space in the Agile project management tool (RTC)
• Facilitate the requirement gathering sessions with the stakeholders and capture the features and stories to be added to the backlog
• Conduct the backlog grooming, release planning events
• Provide guidance to the team on the Agile principles and reaping the benefits of Scrum
• Facilitate the retrospectives and lead the team in identify any improvements and have them added to the backlog for prioritization
• Keep track of the health of release environment and take appropriate action in ensuring the maximum availability with minimal downtime
• Participate in the post-release meeting to evaluate the health of the release and gather feedback on any issues or suggestions in enhancing the release process

Confidential, San Antonio, TX

Change, Configuration & Release Manager

Responsibilities:

• Oversee Production releases and changes to the existing production baselines
• Coordinate with cross functional IT project teams including QA, UAT, Development and project managers to successfully deliver weekly, minor and major releases.
• Manage, review and prioritize all RFC’s (Request for Change) according to release management processes, policies and procedures using IT Service Management tool.
• Evaluate all changes to determine and understand the impact on Business and IT services.
• Lead and organize walk through meetings with IT project teams and stakeholders, to review project roadmaps such as Go/No-Go readiness assessments, task dependencies, review of back out plans, identifying risks and reviewing of test plans ensuring that all initiatives adhere to the release process and procedures
• Organize the daily CAB (Change Advisory Board) meetings to review critical changes and process them as per the direction from the committee
• Analyze the severity level of the outages, monitor the progress and ensure that the problem is escalated to the appropriate department if needed
• Prepare metrics using SAP Business Objects Reporting tool and providing demo to the Management on the overall release performance
• Regular review of the release management documents such as software release policies, procedures, processes & standards to ensure they are all up to date

Confidential

Problem & Incident Manager

Responsibilities:

• Identify the Major Incidents and co-ordinate with Service Desk, IT staff and customers to ensure the resolution is identified within the given SLA
• Management of the Major Incident process and ensure strict adherence to it
• Initiate and host the post Mortem review meetings following Major Incidents; issue a report to IT management
• Produce trend analysis of recurring Problems/Incidents; extract trends on Incident types, Customer types, key problem areas, departments, hardware types etc; hold regular meetings with IT support groups to review recurring Problems and press for final resolutions
• Produce 'Escalation Reports' on recurring issues and issues not being resolved
• Delivering & managing high standard communications across Customers and IT to ensure that problems are dealt with by priority and customer need
• Provide a practical representation of the customer view within IT and the Service Centre
• Attend customer meetings, review SLA performance and take part in new project discussion and present the Service Centre viewpoint

Confidential

Technical Analyst

Responsibilities:

• Analyse the requirements, develop JCL, PROC's, PARM's as requested by applications team
• Creation and Implementation of NDM & FTP processes
• Update and verify JCL from developers for new releases, independent initiatives, SIT, Retro-fits, based on received requests
• File fixes, JCL and parm updates for abend resolution and special overrides
• CA7 Scheduling Exceptions, Run Time Improvement/Automation
• Executing the scripts and updating Quality centre
• Raising defects, Generating QC summary report and defect status report
• Contention Resolution & Performance improvements