SUMMARY

• About 8+ years of experience in the IT industry as a Project Management Professional such as Business Analyst, Scrum Master, Project Coordinator and Project Manager.
• Certified Scrum Master (CSM) and preparing for PMP.
• Worked in domains including Confidential, IT systems upgrade, Clinical research, Healthcare, Sales force and Insurance claim management.
• Experience with methodologies like Software Development Life Cycle (SDLC) - Waterfall, Agile (Scrum).
• Project management skills and employed MS Project for various planning and budgeting activities.
• Ability to handle multiple projects and managing project teams for the successful implementation of the solution.
• Understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Develop Project Plans for Business and supporting Project Initialization phase.
• Experience in writing RFP and RFI by establishing project boundaries.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), use case diagrams including the business workflow.
• Experience in Data model, Data visualization, Data warehouse, Data reports.
• Assisted in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Understanding about the Electronic Data Interchange (EDI) used in various business processes.
• Knowledge about Clinical Data Management System (CDMS).
• Proficient with Business Intelligence (BI) reports. Knowledge of FDA and ICH guidelines and regulations relating to safety reporting.
• Conducted Asset Management, Risk Analysis of the Requirements and traceability focus Areas of the various projects and worked with the project team to help them identify the high-risk areas.

TECHNICAL SKILLS

SDLC Methodologies: Agile (Scrum), Waterfall, Kanban

Domain knowledge: Confidential, IT systems upgrade, Clinical research, Healthcare and

Insurance claim management Documentation: RFP, RFI, BRD, FRD, TSD, SOW, RACI, RTM, UAT Plan, Test Plan, Communication Plan, Risk Management Plan, Project Plan, Project Charter, Project Status Report

Project Management Tools: MS Project

Requirement Management Tools: JIRA, Easy Agile, TFS

Business Modeling Tools: MS Visio, Enterprise Architecture, Pencil, Balsamiq

Content Management Tools: Confluence, MS SharePoint

Document Management Tools: MS Office Suite (Word, Excel, Outlook, Publisher, PowerPoint, OneNote)

Testing / Bug tracking tools: JIRA, Rally,HP Quality Centre

Statistics analysis software: SPSS

Environment: SOA Architecture, Siebel CRM, Oracle, SQL server, .NET

BI/ Reporting Tools: Crystal reports, SSRS, Cognos, Business Objects

PROFESSIONAL EXPERIENCE

Confidential, Carson City, Nevada

Scrum Master/ Project Manager I

Responsibilities:

• Assist the Project Managers to document, update, and assist with project plan development to meet the sub-project requirements.
• Assist Project Managers in delivering sub-projects on time and on budget.
• Manage the project documentation processes using software such as SharePoint, Confluence, JIRA, etc.
• Participate in sub-project meetings to ensure project tasks deliverables are defined and met.
• Assist in service level agreement and performance credits management documentation.
• Create and maintain issue log, risk log, action items in JIRA.
• Perform other duties as assigned by the Director, Deputy Director (or their designee), Project Sponsor, or the Program Manager.
• Coordinating with external entities, internal teams and Confidential IT staff for required information and scheduling meetings
• Documenting meeting minutes as per the SysMod standards.
• Update and maintain RACI.
• Produce the visual models for the application to create Use Cases, Use Case Diagrams, Sequence Diagram

Environment: JIRA, Confluence, Oracle, Siebel CRM, Scrum, MS Project, MS Office

Confidential, Marlborough, MA

Scrum Master/Business Analysis Manager

Responsibilities:

• Prepare Project Initiation Document and Project Plan
• Prepare detailed Busniess Analysis Approach for the project
• Analyze complex business processes and define integrated requirements
• Facilitates the design of integrated solutions (process, technical & organizational)
• Ensures the end to end solution is proven to deliver the required business results
• Drives adoption of the designed processes and solution use with stakeholders(which involed even vendors)
• Communicates to ensure expectations are kept in line with project status
• Develop a combo BRD/SRD document which will be an input for TDD
• Develop and maintain Product Backlog for agile projects.
• Drives the definition, testing, training, and implementation of functional requirements
• Upon implementation, drives knowledge transfer to Global Production Support
• Lead Business Analysts, Subject Matter Experts and 3rd Parties as needed on projects
• Chooses analysis techniques and standards to be used within small projects
• Decides on best functional designs to meet business requirements
• Follows the Solution Delivery Process according to Confidential standards
• Develop UAT Strategy, UAT plan document and UAT test scripts.
• Develop user stories, assign story points, create product backlog, maintain sprint backlog.
• Perform the duties of a Scrum Master for each sprint.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, HP Quality Centre, Waterfall, Agile.

Confidential, Richmond, VA

Scrum Master/Project Coordinator

Responsibilities:

• Manage a core business team in the delivery of multiple projects that adhered to departmental guidelines for scope, schedule and budget. solution strategy.
• Managing Product Roadmap.
• Developing Project Plan and Budget
• Documented system requirements to meet business and end customer needs.
• Associating Business Processes to data, job profiles and corporate applications.
• Involved in Capturing and Designing, Executing and Monitoring Business Process Management Activities.
• Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.
• Coordinated and facilitated requirements analysis and walk through meetings.
• Employed systems analysis methodologies to obtain analyses and document IT system/application requirements including user security requirements.
• Utilized standard templates to accurately and concisely write requirement specifications.
• Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.
• Involved in managing Test Requirement Management and Business Rules Management.
• Coordinated business and IT signoff on requirements documentation.
• Working on financial forecast of the project
• Created and maintained project schedule using MS Project showing all of the deliverables target dates.
• Worked as primary IT contact for team members developing and executing test plan.
• Communicated business risks and project cross-impacts to Project Manager and BSA Manager - Support.
• Performed and assisted the Business Intelligence department with internal audits.
• Writing RFP for upcoming projects by establishing project boundaries and gathering requirements from key stakeholders.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, UML, JAD, GAP, PL/SQL, Ad-hoc reports, Agile.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Supervising project team and tracking budget.
• Involved in Interview sessions and training presentation sessions.
• Worked with State-Client to gather the information about the documents and business processes.
• Contributed in ICD-10 Awareness Training Management Plan, created evaluation tool, and survey questions.
• Responsible for writing user stories and maintaining product backlog.
• Contributed in process development, issue solving process, and creation of the process flow documents and diagrams.
• Conducted requirement gathering sessions with management, vendors, users and other stakeholders for open and pending issues.
• Studied the internal sub-systems of Mississippi MMIS to do an impact analysis of ICD-9 to ICD-10 migration.
• Involved in mapping/ cross-walking of ICD-9 and ICD-10 codes.
• Created reports for business analysis purposes using Crystal Reports.
• Involved in HIPAA 5010 User Acceptance Testing (UAT). Defined and maintained Test Cases for EDI transactions.
• Worked with multiple clearing houses to ensure their EDI files are compliant with the format for Medicaid and helped resolve issues.
• Reporting the bugs in ClearQuest, interacting with the developer for resolving the same and retesting the resolved bug.
• Contributed in writing RFI.
• Worked on Medicaid and Medicare rules.
• Worked on ICD-9-CM and ICD -10-CM coding and claims processing.
• Data migration project such as HIPAA 4010 transaction to HIPAA 5010 in health care.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, Agile, UML, JAD, GAP, PL/SQL.

Confidential

Business Analyst

Responsibilities:

• Accountable for facilitating study start-up initiation and close-out of research projects to ensure compliance with protocol and the Food and Drug Administration (FDA) regulatory guidelines.
• Conducted Gap Analysis by creating Swim lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.
• Conducted meetings for documenting business requirements with senior management.
• Created Business Intelligence reports.
• Used MS Visio to design and create ERD.
• Led and coordinated RAD sessions with project team to ensure quick and effective solutions for project enhancements.
• Gathered and documented all required documents (BRD, FRD, Use Cases) for the same.
• Interacting with business stakeholders to understand their decision making parameters and analyzing the available data.
• Designed organizational tools and forms to facilitate accurate data collection and recordkeeping.

Environment: MS Office, MS Visio, Cognos, Oracle, SharePoint.