Global Project Manager Resume Bellevue, WA - Hire IT People

Professional Experience

Confidential, Bellevue, WA
Global Project Manager 2010 - Current

Coordinate/manage an average of 25 projects each week for a demanding online shopping website/payment company
Won new business “site launch” for 2 new languages (total of ~1 million new words to be localized) in addition to the current 9 core languages for an existing client as a result of excellent business partnering and established client trust. This resulted in a 25% increase in annual revenue.
Manage internal teams to form process or workflow changes where necessary to meet the needs of the client
Review project content and send to global language teams to localize
Engage with global teams including, writing effective instructions, providing clear handoff packages, preparing proper planning for QA and status reporting
Serve as a trusted advisor to organize and lead regular customer meetings to ensure their overall satisfaction and improvement in the services provided
Ensure that monthly project financial information is accurate and monitor GM% and VAR% to maximize efficiency and profitability
Resolve queries from global language teams and from the client in a timely and effective manner

Confidential, Bellevue, WA
Language Lead 2009 - 2010

Analyzed files received from clients based on client success criteria and developed quality plans
Identified potential linguistic issues and raised queries before project was initiated
Defined linguistic strategy on identified projects; including identifying linguistic process steps, creation of specifications, glossary, TM & style guide strategy based on available information as well as reference material
Performed linguistic QA steps (managed the Linguistic Assurance process) for 40+ language teams on identified projects after content was localized

Confidential, Bellevue, WA
Project Manager 2007-2009

Managed the client’s expectations and ensuring that needs and quality standards of deliverables are met.
Executed standard project management responsibilities – project integration, scope, time, cost, quality, risk, communication
Prepared handoff requests from the client and sent them to production teams in Beijing, Warsaw and Mumbai
Addressed all linguistic queries and handed them in an efficient and timely manner
Prepared/refined Quarterly Business Review data sets and presented them to the customer

Confidential, Bothell,WA 2003 - 2007
Courier

Responsible for meeting customer’s delivery requirements of time sensitive material.
Managing efficient delivery routes. Result: Achieved 100% on time delivery for assigned routes.
Safe driver. Result: Earned Safe-driving Award three years consecutively as FedEx courier.
Work closely with customers to understand their business needs. Result: Developed excellent relations with customers and provided custom benefits and delivery options.

Skills Summary

Strategic business planning and development
Strong time management, planning, and organizational skills
Demonstrates a strong understanding of financials: revenue recognition, costs & rates, revenue certification, reporting
Excellent communication abilities in all areas, including with clients, sales, peers, team members and management
Business Partnering with peers, co-workers, customers and management team
Proficiency in Microsoft Word, Excel, PowerPoint, LiveMeeting, SharePoint, Access and Lync
Proficient in conversational Japanese and understanding of Japanese culture

Education

Confidential University
Bachelor of Arts, Business Administration

Confidential College
Associates Degree, General Business

Activities & Accomplishments