SUMMARY

• QA Lead/SCRUM Master having more than 12 years of IT experience. Skilled in streamlining and maintaining schedules to ensure maximum customer satisfaction and business revenue.
• Extensive experience in Testing of Software Application. Worked as anAgile PM. 6+ years of experience working at client facing position (USA) while playing role of QA Lead, Scrum Master.
• Proven management skills and deep familiarity with all aspects of managing Financial, Banking, Insurance, Manufacturing, Quality systems and IT domains by handling 35 consultants.
• Experience in creating solutions that enable to perform cross - domain integration and process transformation
• Experienced & enthusiastic Software Testing professional with good analytical abilities, strong skills in Manual Testing.
• Knowledge of Test Plan & ability to write Test Cases(QC, Mind map) and execute them, find bugs and report to bug repository, QC activities, worked on TDD and BDD in Agile testing, Generating reports-MPP, Matrix, Test Summary Report, Resource Utilization, Project Status Report, RTM, Causal Analysis. Master Test Plan.
• Set up test environment, obtain and install software releases.
• Thorough Understanding of Software Development Life Cycle (SDLC)& STLC, involved in various phases like Requirements, Analysis/Design and Testing.
• Experience of different Testing Methodologies, Worked as UAT lead, Scrum Master, User checkout, Disaster Recovery during Production Release, Prepare cycle structure, Test Strategy, Test Data Quality Criteria, Scheduled daily scrum, sprint planning, retrospective meetings, write user stories, stakeholder meetings. Supported Automation & Performance testing
• The ability for performing Functional Testing, System Testing, Interface Testing, Regression Testing, Acceptance testing, coordination with users, Experience in Mobile testing/I-pad testing/Browser testing, SQL, SOAP UI, JIRA, SharePoint, TFS, Worked in QA/BA role.
• Major participant in value added activity by creating a tool using macro
• Certified in:ISTQB, NCFM, CSQS(Internal Cognizant), CSTE(Internal Cognizant), Agile (Internal Cognizant), Scrum Fundamental Certification. Scrum Master certified
• Anticipate and proactively worked with customers to identify their business objectives, priorities and directions, critical success factors.
• Successfully managed complex projects in QA Lead role with global implementation, and rapidly evolving requirements
• Responsible for interviewing, hiring and placing candidates in various test positions, coaching, training, mentoring QA engineers
• Resource Entry/Exit from the account
• Project management in C2.0 (Company specific management tool)
• Delivered Audits at project level and account level. Effectively communicated with clients across the globe and maintained coordination between teams spread in different countries (UK, India, China, Japan, US, Europe).
• Project delivery under stringent timelines and high pressure,
• Conducted Test Estimations and Resource Estimation of the project through walkthroughs and meetings, Worked as Agile PM, Scrum Master.
• Exceptional ability to maintain and build client relationships.
• Coordinated multiple projects on same time.
• Conducted presentations for clients located at different countries
• Define Business Process, identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Adapt in providing Analytical Support to key business Applications/solutions.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.
• Acted as liaison between management and development team for Requirements and QA
• Managing reports, analysis and decision-making for change request.

TECHNICAL SKILLS

Hardware Platforms: Intel Pentium, Core2 Duo, Core i5

Operating Systems: Windows 9X, 2000, NT, XP, Linux7.1, Windows Vista, Windows 7/8/10

Testing: Black Box Testing, Manual Testing (Functional/Regression/Mobile/Browser/IPad testing), Risk Based Testing, Test Case Development, Test Matrix, Web Services Testing, Test Estimation, Test Planning, Test Management. User checkout, Mobile/IPad testing, SOAP UI

Tools: and Utilities Configuration Management Tools VSS 6.0, Rational Clear Case, SharePoint

Defect Management Tools: Quality Centre, BugZilla, Jazz

Test Management Tools: Clear Quest Test Lead 7.0, Quality Centre 9.0 10.0, ALM(11.0) Jazz, Share Point, JIRA, TFS, SOAPUI

Domain knowledge: Banking, Finance, Securities, Investments, Life Insurance, Manufacturing & Logistics

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Team Lead/SCRUM Master

Responsibilities:

• Facilitate the flow and outcome of test cycles, facilitate the daily SCRUM calls
• Monitor tester questions via test cycle, Triage reports as they come in
• Understands what’s important to the customer with the ability to analyze
• Communicate the information across the testing community when necessary
• Pre-production testing by working with team
• Query resolution on requirements for team members
• Cross checking on the issue logged
• Working closely with project management team to deliver as per schedules
• Test data preparation, verification and test execution before moving the project to QA team.
• Interacting with QA team for troubleshooting and resolving defects.

Confidential, Houston TX

QA Lead/SCRUM Master

Responsibilities:

• As a QA Lead, I was involved in planning and managing the project estimation, budgeting, resource on boarding
• Worked with Product Lead to define the roadmap
• Ensure project delivery using appropriate Agile methodology
• Managed onshore and offshore implementation team of 35 consultants. Participation in Delivery Lead community
• Final finance report preparation, monitoring the projects, prepare exception plans
• Bridged the gap between customer expectation and IT project team by communicating effectively and prepare follow-on action recommendations for quality procedure
• Monitoring performance
• Managed windows7 to windows10 migration project rolled out with around $500 million worth
• Post Implementation support.
• As a SCRUM Master, I was responsible for removing the impediments to achieve the sprint goal.
• Facilitate the daily SCRUM calls

Confidential, Charlotte, NC

QA Lead

Responsibilities:

• Onsite-offshore coordination, Team Leading
• Analyze the requirements, Functional Testing
• Client reporting, Deliverables assurance
• Peer review, Resource and project estimation
• Train and supervise the team members, requirement gathering from the client
• Resource hiring, Evolve formal QA process. Quality health checkups, Troubleshooting of issues
• Coordinated with internal project kickoff
• Escalate issues, Validate and closeout all critical issues before release
• Managed outside contract testers, Document the test strategy
• Participant in Verification, requirement review meetings, Reference consultant to the business partners, Supported automation and performance testing
• Validated the reports to make sure all the data is populated as per requirements
• Reviewed and edited user guide, online help and release notes.

Confidential

QA Manager/Scrum Master

Responsibilities:

• Defined, developed, implemented, and improvement of Agile practices, Metrics preparation, facilitate sprint planning, retrospective, Daily activities related to stand-ups and sprint burn down
• Maintain relevant metrics that help the team see and understand their progress during a sprint
• Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy
• Client reporting, deliverables assurance, build an environment
• Responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization
• Kick started program Agile Scrum journey, Facilitate the discussion between Agile Team and Product Owner
• Track team’s velocity regularly to provide status update to project stake holders, Acted as Release train Engineer (RTE) to conduct Scrum of Scrums,
• Worked with Product Owner to refine product backlog to meet project vision &business expectation
• Enacted change to remove impediments and helped team to increase quality of deliverables
• Involved in Web services testing using SoapUI.
• Reviewed, analyzed and edited product requirements, UI design documents, functional specifications, and use cases throughout the whole (SDLC) with agile and scrum approach.

Confidential

QA Manager/Scrum Master

Responsibilities:

• Build a mature backlog and translate that backlog concisely to the development team
• Work with product owner to manage the change request
• Backlog prioritize, Responsible for sprint planning, product demos, retrospectives, and team metrics, conflict resolution
• Protected team from over-commitment, prioritize resolution of defects
• Design of High Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan, Requirements mapping and generating test summary reports
• Achieved 2-day turn on bug fixes by managing defect backlog, prioritizing 20 defects per day.
• Decreased test time by 35%, collaborating with Test Automation to plan effort for each release
• Assured quality by black box, system, functional, performance, regression, & UAT testing
• Organized and participated in bug review meetings with developers.
• Responsible to provide Training and support the user located at different locations.

Confidential

Scrum Master

Responsibilities:

• Planed, coordinated, monitored and supported the implementation of multiple small to medium systems
• Well-informed on team progress and activities to all the interested parties and external stakeholders
• Part of release management team, participated in monthly releases
• Ensured smooth product delivery, removed obstacles, barriers that may prevent progress,
• Acts as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software
• Guided the team, Coaches and mentors other Scrum Master around Agile methodologies
• Defined quality gates for each sprint, defined critical success factors
• Interacting with Developers for assisting them in the Identification, simulation, resolving and tracking of bugs.
• Providing updates to management on testing status.

Confidential, Charlotte NC

UAT Lead/BA

Responsibilities:

• Responsible for sprint planning, product demos, retrospectives, and team metrics
• Tracking iteration’s progress daily, reported impediments, ensured the sprint’s commitment will be fulfilled, and point out bottlenecks and/or possible risks in the delivery process, managed change requests with product owner, handled critical bugs to resolve them before release
• Working with offshore resources and coordinating testing efforts.
• Track record of meetings, Helped team and individual to clarify goals and actions to achieve them
• Using Jira to log, track, report, and resolve defects.
• Organized the requirements, assist with business case, requirement analysis
• Executing and monitoring tests in Jira.
• Actively involved in the review of the Software Design Document, test scripts and test data
• Involved in System testing assisting UAT team
• Understanding the operation and design of current planned Retail products to ensure comprehensive understanding of testing requirements
• Design of High Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan in Mercury Quality Centre

Confidential, Charlotte NC

Sr. Test Analyst/BA

Responsibilities:

• Onshore-Offshore co-ordination. Test Estimation, Test Scripts, Test Case, Test Case Execution, System Testing, Defect logging in Quality Center, Preparing Project Reports, Test data preparation, Understanding and writing requirements in detail
• Interface testing, Change management, Maintain execution logs, Test Plan/TPSR preparation, Document technical specification/user guide/test flow
• GUI testing, End to End testing, Smoke testing, Conducted regular review sessions, Conducted application demo for large audience from different locations, Matrix for work efforts, RTM, Regular status update to management team
• Requirement understanding, Test Scripts and test case writing, Test Case Execution, System Testing, Bug Reporting, Defect logging in Quality Center, Risk Analysis.
• Coordinating with third party vendors
• Involved in System testing assisting UAT team
• Support automation team and performance team during the test phase
• Providing updates to management on testing status.

Confidential

Test Engineer

Responsibilities:

• Test Engineer, Test Case Execution, Functional Testing, Bug Reporting
• Collect data & analyze to identify new Vendor/Customer for to issue relevant documents.
• Used Quality Center to write test plan, test cases, execute test cases, and identify defects. Used Team Track to log, track, report, and resolve defects.
• Responsible to provide Training and support to all Retails applications in all states.
• Documenting and tracking defects.
• Interacting with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of bugs.
• Providing updates to management on testing status & scheduling issues in the form of both graphical and textual representation using Quality Centre.
• Actively involved in the review of the Software Requirement Specifications.
• Design of High Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan in Mercury Quality Centre.