SUMMARY

• Certified Scrum Master professional leveraging 12 years of Project Management Office experience delivering full System Development Life Cycle implementation experience in the IT Domain.
• Experienced Scrum Master performing various scrum ceremonies like daily Sprint Standups, Sprint Planning Meetings, Sprint Retrospectives, and Sprint Review Meeting/Demo.
• Accomplished servant - leader capable of delivering large-scale software and web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Served as a Scrum Master on various teams delivering various projects and products in Agile frameworks like Scrum, Kanban and Scrumban.
• Extensively used JIRA to track sprints, monitor Iteration Burn Down charts and review defects.
• Proven record of transforming non-Agile teams to Agile teams using different approaches that complimented the culture and management of the organization
• Seasoned Scrum Master with Agile Scrum methodology - Release planning, sprint planning, managing, sprint backlog and facilitating scrum events for multiple scrum teams.
• Experience in mentoring and supervising the technical team members to have smooth Agile Transformation from traditional waterfall to Agile Scrum and experienced in handling multiple scrum teams.
• Continuously monitored the sprint burn down chart to track the progress of the team and proactively check for blockers/Impediments and issues.
• Implemented the feedback from Sprint Retrospectives in the subsequent sprints as an ongoing process improvement exercise to ensure the proper growth of the team
• Ensured the management and the team understood and realized the value of using Agile Artifacts like DOD (Definition of Done) & DOR (Definition of Ready).
• Implemented successfully Advanced Agile techniques: ATDD (Automated Test Driven Development), TDD (Test Driven Development), Continuous Integration, Continuous Testing, Pair Programming, Automated Testing, Agile Games.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile (Scrum), and Rational Tools used during various phases of RUP.
• Conducted Requirement Gathering Sessions (RGS), Joint Application Requirement (JAR) sessions Joint Application Development (JAD) sessions, interviewed Subject Matter Experts (SME’s) and updated requirements.
• Experienced in conducting GAP analysis, SWOT analysis, Cost benefit analysis, ROI analysis and UAT Testing
• Proven track record of ensuring overall project success and customer satisfaction, combined with a positive attitude, very good communication skills and a fast learner

TECHNICAL SKILLS

Management Tools: Ms.- Suite, Atlassian Suite (JIRA, Confluence, HipChat), CA Technology Suite (Rally, Flowdock) MS Project Professional, SharePoint 2010, WARM, Oracle Primavera 6, Rational Clear Case, Rational Portfolio Manager (RPM)

Software and Tools: Visio, MS Word, MS Excel, PowerPoint, SFDC, MicroStrategy, OBIEE, Cognos, Business Objects XI,, Java, IBM, CSS, HTML, XHTML, XML, Web Services, SQL SOA Suites - WebSphere Application Server configuration(WAS), Active Directory Server, ServiceNow, WLM configuration, Performance Tuning, Users and Group Management, Web Server configuration and Content Management

Domains: Data Warehousing, Business Analysis, ETL

PROFESSIONAL EXPERIENCE

Confidential, Sacramento CA

Sr. Scrum Master/Agile coach

Responsibilities:

• Coached the management and the teams to implement agility to deliver value efficiently at the sustainable pace.
• As an Agile/Scrum master, formed and motivated skilled development ops teams, empowered them and ensured that they are self-organized & self-managed to resolve their own issues.
• Efficiently used Retrospective meeting for Collecting and analyzing project metrics data and working with the Product Owner and Scrum Team to identify and in corporate corrective actions when needed.
• Teaching Agile methodology and Scrum to help complete scattered projects, helping evaluate the risks in the beginning and doing iterative development.
• Identified gaps in current processes and provided/implemented day plan for transition to agile methodology.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee, across multiple geographies. Developing Project Plans and working with internal and external vendors, to support the Websites, SharePoint Antivirus, Cloud storage, Rack spaces and adding servers.
• Facilitating Co-ordination for Web Projects between the 6 different PMO groups IT/BA/Engineering/Legal etc.
• Analyzing the Budgets and ratifications for commercially viable solutions.
• Enabling Digitization, and web enablement clarity of content flow helping move to Sitecore, from Dreamweaver
• Web Access Security services for both residential and business customers and setting up clarity in Data and data filtration and cleaning. Making email verification and single sign on possible for relationship.
• Writing RFP’s, evaluating vendors and then selecting vendors to get projects done on time and within budget.

Confidential, Foster City, CA

Sr. Scrum Master

Responsibilities:

• Facilitated Scrum events (Daily scrum meeting, sprint planning, sprint review and sprint retrospective).
• Worked with Product owner on Scrum artifacts such as Product backlog, Sprint Backlog, Sprint Burndown and Release Burndown.
• Lead the definition, development and directed program scope, schedules, costs and risks through coaching of team members and other support personnel.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee, across multiple geographies. Developing Project Plans and working with internal and external vendors, to support the Websites, SharePoint Antivirus, Cloud storage, Rack spaces and adding servers.
• Identify Risk, Create and maintain Risk Register, Evaluate and Rank Risk, Create Risk Response Plan, Create Fallback plan and Identify Contingency Reserve for accepted Risk.
• Leading the efforts to analyze the security and compliance for buying support software for Mobile and Synthetic monitoring of website.
• Leading and managing the efforts to create POC platforms and Use Case for Analysis of Antivirus software to be evaluated for implementation on internal data storage and sharing platform (SharePoint)

Confidential, SUNNYVALE, CA

Scrum Master

Responsibilities:

• Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level
• Created metrics such as Burndown and Velocity charts for each Sprint and tuning the subsequent Product Backlog/development/Release Plan to meet feature delivery deadlines
• Lead MDM (Oracle CDH), team to deliver the key enhancements resulting in increased revenues and improvement in the order velocity by defining faster matching design enhancement. Delivered in Content / Knowledge Management Oracle InQuira, project for merger and stability with MDM
• Built the team of 12+ resources for successful delivery of the project; identifying the candidates both internally as well as third party vendor.
• Achieved IT team’s alignment with that of the business objectives. Ensured better release capabilities by aligning all the MDM services into one bundle across releases while maintaining SOX compliances.
• Keeping track of cost, schedule and quality aspect of the project and increase the margin by optimize team performance and by reducing infrastructure cost.
• Developing and enforcing SLAs with various vendors as well as internally with various teams.
• Budgetary preparation for the next three fiscal years maintaining alignment with IT vision, monthly and quarterly reconciliations to the forecasts and actuals.

Confidential, Cleveland, Ohio

Scrum Master

Responsibilities:

• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts Leading the SFDC project discovery phase for new CRM across all the platforms and presenting the findings to the executives.
• Developing detailed Project plans and phase decisions including staffing needs, talent needs, high level hardware and software requirements
• Re-base lined project schedule and developed Steering Committee to provide guidance and focus consisting of company executives, IT executives, IT leads and IT senior management.
• SFDC project track data integration, for 32 verticals, provided the Tree Trunk and Branch model
• Developing cost and budget plans and presenting the analysis to the senior IT Executives
• Developing realistic project timelines, conducting project feasibility studies and identifying potential issues and solutions.

Confidential

Scrum Master

Responsibilities:

• Successfully adopted agile methodology in last 2 years. Ten 10 plus Scrum teams and two Kanban teams.
• Managed a diverse team of resources from Architecture, Service Delivery, Development assigned to implement a variety of initiatives and mid to large size of revenue generating business projects (total worth of >2M US$) under Confidential portfolio.
• Responsible for managing 9 mid to large size projects under Confidential Product Engineering portfolio. This involves design, development and testing of product features and its integration. There are around 45+ consultants working on these projects at onsite and offshore.
• Initiated Professional services project. This involves design and development of customer funded extensions and customizations of the product.
• Initiated Product Support project. This involves providing technical & Product support from multiple locations
• Customer support is a major SFDC project integrated to cloud solutions and new application development project.
• Developed Standard for coding, code review standard procedure and documentation.
• Actively involved in Hiring, mentoring engineers, Resource allocation and long term resource planning.
• Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures
• Provided reporting at the team and LOB level on team performance against agile measurements
• Led Instituted previously non-existent project management guidelines within the organization to improve the ability to meet time lines, budgets and objectives.
• Analyzing and proposing new solution projects for Data Centers for acquired companies.
• Developing status reports, project tracking mechanism, and monitoring procedures to ensure all stakeholders are informed of current and future project related status. Communicate project schedules, status, budget, and deadlines to all project stakeholders. Be available for demos to the stakeholders.
• QA testing, and managing the QA teams- using Scrum Methodology
• Overall accountable for ensuring the overall success of the delivery.
• Gathering and managing cross-team requirements from customers, functional and virtual teams
• Ensure governance stage gates are completed in line with the project schedule. Ensure appropriate artifacts are created at the right quality, reviewed and signed off per timeline and methodology

Confidential, SUNNYVALE, CA

Project Manager-Scrum Master

Responsibilities:

• Generated and tracked the MS Project Plan. Used Agile Scrum methodology for Executable Requirements and Test Driven development for NOW Nextgen, to map all the requirements to Oracle and SFDC.
• Confidential acquired Engenio from LSI; managed, changing the existing ERP in SAP to Oracle and also to provide support in NOW Support in Confidential
• Coached other product owners on requirements gathering and story writing process
• Responsible for creating the UI design for the internal and external client websites for support of Engenio products using wireframes and matching them with already existing style sheets.
• Worked with programmers who have used IBM WebSphere as the application server in the J2EE environment.
• Created Process Diagrams using Microsoft Visio & ensured that project deliverables were aligned to project goals
• Responsible for full SDLC set from managing requirements to creating RTM and Test cases.
• T2/T3 Support from the Engenio integration with Confidential .
• Doing BA UAT and helping client to do the UAT, for FAST, License Certificate Delivery and customer Download Portal.
• Making sure that the flow from PO/SO to License certificate Delivery and creating key for the product is compliant with all Confidential existing practices (e.g. SOX/US Trade compliance)

Confidential, SAN RAFAEL, CA

Scrum Master

Responsibilities:

• Responsible for Full-service remote monitoring and management of Renewal under an SLA, for internal/external and 3rd party clients
• Initiated, directed and managed distributed (including offshore) teams to deliver architected solutions and integrations for implementing
• Responsible for managing/running all Agile scrum meetings on daily basis with pointers to measure the improvement
• Responsible for Tier1/tier2 3 requirements for application software monitoring ;Dashboard, reporting requirement gathering from internal and external teams for Nimsoft(marshal Monitoring)
• Guide team members with understanding the capabilities of Rally and help meet our planning, execution and reporting needs, as well as performing a wide variety of trouble-shooting and problem-solving activities.
• Business process mapping for change requests and new requirements for finding the integration between the CMDB(change management) team and Service now CI(Config Items)
• SFDC implementation for APAC region, for project Exodus end - end. Analyze Data in to find the cause and validate problem areas

Confidential, PALO ALTO, CA

PROJECT MANAGER/ SCRUM MASTER

Responsibilities:

• Managed and lead the team of business analysts to develop requirements gathering document for supply chain project, analyze raw data to create KPIs for supply chain; mapped KPI with SCOR, DCOR and CCOR.
• Managed theprojectteam in planning and development of KPIs and developed the formula and process for computation of each of these KPIs.
• Lead the team of report developers to deliver the dashboard and reports using MicroStrategy
• Managed the Data warehouse team and Business Intelligence Team to streamline data
• Analyzed Data and created KPI’s for all supply chain aspects.
• Mapped all KPI’s with SCOR, DCOR and CCOR.
• Identified and presented the KPI needs to the stake holders and executives.
• Defined and wrote all the formula’s for calculation of KPI’s
• Generated Reports using BI tool MicroStrategy Defined the correct Metrics and Attributes for MicroStrategy.
• Created templates for Dashboard’s using MicroStrategy
• Managed the streamlining of enterprise data between DW team and BI Analytics’ team, to achieve the KPI’s

Confidential, Mountain View, CA

PROJECT MANAGER/Scrum Master

Responsibilities:

• Managing multiple projects for Confidential client Symantec systems, in Marketing /Sales Group.
• Interview business users and stakeholders in different Theaters to gather business requirements, and needs concerning the project and document the requirements, and create Road Maps. Vendor and contract management.
• Worked on content management tools like Teamsite, Altris.
• Facilitated discussions and meetings between business users, developers and QA analysts using web conferencing tools like WEBEX Maintained project meeting agenda, distributed project notes and project status reports to the various stake holders and related project teams
• Co-ordinate with Development team to design and develop Business Intelligence and Datawarehouse system based on Microsoft technologies.
• Gather requirements and design of data warehouse and data mart entities; Collected Reporting requirements for BI and helped in making test cases. Finalized the design for BO, universe.
• Developed complex reports using multiple data providers, user defined objects, aggregate aware objects, charts, and synchronized queries.
• Analyzed and created Entitlement Roadmap for Quote to Order and Order Management processes.
• Talked to 3rd party clients to understand the requirements between our client and 3rd party. (Responsys)