SUMMARY

• 8 years’ Experience as Project Manager successfully leading and managing all phases of projects, including Project Initiation, Scope Management, Business Systems Analysis, Application Development, Risk Management, Quality Management, Implementation and Change Management in Financial (Credit Cards, Commercial Banking), ecommerce, Healthcare and Retail domains. Extensive overall IT experience with Application Development, Mainframes and Database Management.
• Expert in Agile and Waterfall Project Management Methodologies; successfully managed large project onsite/offshore teams and produced high - quality deliverables that meet or exceed timelines/targets.
• Excellent communicator wholeverages leadership skills, technical/business expertise, and financial acumen to effectively communicate with project stakeholders and achieve strategic project goals.
• Expertise in preparing and communicating with business stakeholders through 4-blocker presentations for new project proposals as well as status reporting on existing projects.
• Simplified and reengineered the operating environment, governance, work processes, and task priorities to industry best practices.
• Expertise in effectively tracking and reporting project progress using key-performance indicators (KPIs) like Project Schedule Compliance, Quality Compliance and Business Benefits.
• Recognized as Information Security and Business Continuity Plan (BCP) Champion.
• Recognized by business users in various organizations for exceptional leadership abilities and technical expertise; awarded Best Performer Awards and equivalent multiple times.
• Conducted trainings and mentored individuals to maximize their levels of productivity, while forming cohesive team environments.
• Participated in recruitment processes for new employees at various organizations.

TECHNICAL SKILLS

Project Management: New Product Development Proposals; Custom Product Development; COTS Product Implementations; Realistic Project Schedule Generation; Strategic and Tactical Planning; Time and Resource Management; Business Analysis and Development; Risk Management; Defect Triage and Resolution; Cross-functional Team Management; Peer-Review, Annual Performance Reviews and Mentoring; Vendor Assessment, Audits and Contract Negotiations.

Methodologies: Waterfall Model and Agile Methodology (Scrum & Kanban).

PM Tools: MS Project, MS Office Project Server, Clarity.

Languages and OS: Unix, Linus, SAS, XML, JCL, Enterprise COBOL, MVS, OS/390, z/OS and other Windows OS,JAVA /J2EEOLTP, File Systems CICS, DB2, VSAM, Datacom, SQL, Oracle

Tools: AEM, Rally, MS VISIO, WIKI, Confluence, JIRA,MS Project, Clarity, Workbench, MS Office Suite, Google Docs, EPIC, CREST, PIC, WANDA, PLANVIEW and STAMP,Coupa

Middleware: MQ Series (IBM WebSphere MQ), TCP-IP, API.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Responsible for developing strategic client partnerships and delivering the day-to-day management of the account(s).
• Accountable for developing high levels of client satisfaction and developing and executing Comprehensive strategies designed to meet the client's talent needs. Responsible for lifecycle governanceof assigned client base, Establish and maintain clientgovernancecommunications and roadmap. Monitor supplier Key Performance Indicators (KPIs) and ensure Operating Level Agreements (OLAs) exist based on contractual requirements. Interface with key functional support teams within Verizon as it relates to ongoing customer support. Attain client service levels and service deliverables based on contractual commitments.
• Accountable for the operational management and resource management of accounts including internal reports, performance metrics, creating and tracking client SLA’s, billing and overall client Management. In addition, responsible for directing, managing, mentoring, coaching and developing the account team associates and creating positive relationships with internal clients and departments.
• In addition, responsible for directing, managing, mentoring, coaching and developing the account team associates and creating positive relationships with internal clients and departments.
• Coordinating late night and early morning change implementations at least once a week during the length of the projects.
• Responsible for coordinating project management activities associated with the Software Defined Infrastructure (SDi) environment.

Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Responsible for creating and executing business plans to support existing account.
• Establish and maintain strong business relationships with hiring managers. Work closely with clients and hiring managers to meet their IT staffing requirements.
• Subject Matter Expert (SME) for the Corporate Compensation interactions. Provided SME consulting on compensation ranges, business titles and sources of specific compensation information.

Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Lead and Collaborating with management teams to deliver assigned programs - Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Established goals and milestones as per the desired results to be generated by the project.
• Defined the resources required for completion of a project and allocated resources accordingly.
• Managed teams working on different programs and smoothed out any areas of possible conflict.
• Evaluated the timely performance of different teams working on a project and documented the progress accordingly.
• Assisted the engineers in documenting the project designs and making changes as per needs.
• Ensured that all programs were executed within established time period and complied with the defined standards.
• Product Feedback Index (PFI):Worked as Project Manager and project management process for Product Feedback Index. This project was to know the performance of products based on cost involved to support contact center services for several channels, i.e., calls, chat, email, and retail. During course of this project:
• Updated project stakeholders with timelines, milestones, and issues.
• Accomplished work requirements by assigning and scheduling work process.
• Met project standards by production, productivity, quality, and customer-service standards.
• Resolved operational problems by identifying work process improvements.
• Understood business issues related to previous indexes.
• Worked extensively with business users and developed key use cases.
• Delivered Business Requirements Document (BRD).
• Performed functional walkthroughs withbusinessusers, development, and testing teams.
• Worked cross-functionally, i.e., development team and assisted in explanation of use case and business requirements.
• Monthly Report Automation:This project included automation of monthly reports for Apple Care team. As part of this project performed following activities:
• Defined and documented business requirements, functional specifications, and performed businessanalysis.
• Managed the change document and ensured that the changes are implemented correctly.
• Worked closely with QA department to provide relevant test scenarios.
• Performed functional walkthroughs withbusinessusers, development, and testing teams.
• Effectively communicated the defects to the development team.
• Utilization of MS Excel, MS Project, MS Visio

Project Coordinator

Confidential, Redwood City, CA

Responsibilities:

• Coordination of project activities and deliverables within IT environments in various industries. Primarily supporting PMO.
• Aligned deliverables in accordance with project plan among Client/Business, Business Analysts, System Architect, Software Development, Software Quality Assurance, Production Support and Technical Documentation to develop solutions to meet the business requirements for the quarterly release cycles.
• Facilitated reviews of Business Requirements, Functional Design Specification, and User Acceptance Test Plan and Test Cases provided by project teams to ensure progress and meeting the milestones as specified on the project plan.
• Tracked and captured open items, risks and tasks on critical paths and provided timely reports to senior management and PMO organizations.
• Monitors status of projects, assignments, surveys, and other activities; prepares ongoing activity reports which reflect project status, schedules and risks, team activities, change control and issue identification, tracking and resolution.
• Developed a PMO and incorporating operational process changes in order to comply with SOX (Sarbanes-Oxley Act) requirements.
• Collaborate with PMO, Order Management, Change Management, Quality Assurance, Business, IT, and Manufacturing in making sure that the project service level agreements are met and that project budgets are being tracked and are accurate.
• Facilitated ambiguity review meetings to close gaps among requirements, implementation and QA findings.
• Implemented software migration to digital imaging software for all audit paper documentation.
• Utilization of MS Excel, MS Project, MS Visio,, Coupa,CREST, PIC, WANDA, PLANVIEW and STAMP; Extensive use of SharePoint to automate the project processes and store project documents, as well as assign tasks to authorized users.
• Administrator of SharePoint settings to allow end users to query and display project documents in the shared documents library and used TPM guidelines to determine if the project document should be deemed private or public based on risk.

Project Manager/Coordinator

Confidential, Sacramento, CA

Responsibilities:

• As a Project Manager, I was responsible for the device selection, procurement and deployment of hardware and devices across the Clinics, hospital and business units.
• Working with management, core team and physicians, I was responsible for the device fair, vendor selection and procurement of all devices and hardware required for each location and workflow.
• Other responsibilities included workstation refresh to Windows 7, creation of extensive documentation for In Confidential t and Ambulatory procedures, project plans, scope documents, blueprint creation, device inventory (current and netnew), assessment coordination with site managers, device deployment, testing, LWS and EPR, dress rehearsal and Go Live.
• Led Epic project build implementations in Ambulatory, Cadence, and HIM modules from beginning phase of Kickoff to Closing.
• Scheduled and managed Hyland software solution engineer schedule during Epic implementations.
• Communicated with external customer management on success and risk of projects.
• Created and complete weekly customer status reports.
• Utilized Hyland software ECM modules to offer Epic integration solutions for non- native Epic documentation.
• Actively participated in build, validation, testing, discovery, design solution and architect of Hyland software installation for Epic modules.
• Worked closely with Epic Analyst on building/ assigning profile and workstation levels and linking subservient systems.
• Accountable for the location readiness by working closely with the facilities team for the installation of power, wall mounts, network and other construction activities.
• Project management responsibilities include planning, risk analysis and migration, disaster recovery, change management, customer support, project timelines management, vendor management, budget creation and maintenance, hardware build documentation for multiple platforms and security plans, budget tracking, weekly and monthly status reports at all levels, invoicing, project plan creation for each individual track and management of multiple vendors.
• Utilization of MS Excel, MS Project, MS Visio, EPIC

Project Co-coordinator

Confidential, Fremont, CA

Responsibilities:

• Provide Projects Leadership through all phases viz: Plan, Execute, Monitor& Control and Closing
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created periodical status reports, technical & business presentations.
• Define and draft client needs through one-on-one sessions and ongoing communication and Leverage negotiations and communication skills to guide project team in different locations, act as primary interface to the customer and other stakeholders.
• Optimize resource utilization and sharing. Report Trend analysis, project progress at each phase and review project goals for adherence/compliance.
• Analyze business requirements and help in design and analysis of Project Management functionality in various custom built applications.
• Attend regular technical project review meeting, customer facing meetings and produce all documentation and minutes as appropriate.
• Manage all changes in accordance to the change management process and Project Management Functionality so preventing the implementation of unauthorized changes and cost exposures with PMO.
• Manage risks and issues impacting project deliverables with PMO.
• Proactively identify gaps, report on quality trends, and make recommendations and remodeling the reports for improving and enhancing the overall reporting.