SUMMARY

• Around 8 Years of Work Experience specializing in process management for software engineering, project management and support functions to build Organization’s process Capabilities
• Extensive experience on initiating and implementing Continual Improvement Initiatives using various Lean Six Sigma tools & Statistical techniques. Advance knowledge and experience on setting up multiple Measurement systems, testing them and performing thorough root cause analysis leading to continual improvement
• Demonstrated strong leadership, operational management and project management ability
• Extensive exposure in Quality assurance & controls - especially in the Defect prevention & management, Root cause Analysis, Statistical quality controls, Metrics selection and definitions.
• Expertise in Definition, Implementation, Maintenance & coaching Delivery and Support Functions on ISO 9001, 27001, CMMi V 1.3, Lean Six Sigma, Organizational QMS and Project Management processes for Software Organizations
• Attended four ISO audits and 6 CMMI Audits.
• Exposed in Six Sigma process, maintained CMMi quality process in the project.
• Well conversant with Quality concepts like 7QC tools, COQ, PDCA
• Experienced Internal Auditor, proficient in auditing and appraising requirements of these diverse industry Quality Standards, methodologies, frameworks and models.
• Expertise in Audit conduction, co-ordination and validation of Internal Audits as well in co-ordination and facilitating Organizations External Audits
• Proficient at Business Risk Management during various stages of Engagement lifecycle and proactively highlight risks and issues (Financial, Delivery and Quality) and participate in mitigation planning with the stakeholders. Also highlighting Key Risks\Issues across the Delivery Center and working collaboratively to resolve them
• Worked largely in the domain of Financial services and Manufacturing.
• Associated with Talent Transformation to take sessions on Software engineering for all the Campus Joinee.
• Ability to handle multiple business units /assignments concurrently, meet aggressive deadlines and learn quickly in different environments.
• Conduction of training related to process adherence to project teams
• Self-driven with good communication skills, adaptable to new technology information and skills, capable to share knowledge and technical skills with co-workers, Strong people Management.
• Knowledge and experience on different life cycle models, estimation, Risk Management, Configuration Management and metrics
• Pro-active participation in projects (Entire cycle - From Project inception to closure)
• Ensures that administrative activities, such as expense report approvals, trading activity reviews, and timesheet reviews are completed in an accurate and timely manner
• Worked with executives, management and project team members to identify challenges, gaps and improvements needed and recommended solutions appropriate to the culture and process maturity level of the organization

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Establishing Delivery Excellence Function in the Delivery Center. Single point of contact and Function representative reporting to the Delivery Center Head
• Project Management Activities - includes preparation of project plan, effort, schedule & cost estimation, and delivery management etc., prepared proposals for both the fixed bid and T&M contract in the account.
• Managed the SLA reporting task for Treasury LOB and looked at many account level activities in the initial phase like Billing reconciliation, Billing leakage analysis and following up with respective leads LOB managers.
• As a project manager responsible for approving of resource timesheet, adhering timesheet compliance in project, raising the invoice, creating necessary Service Order (SO), following up with WFM for new ramp up, maintaining assignment and end dates of both project as well as individuals, reviewing contract amendment, approving all the expenses logged against this project judiciously.
• Co-ordinate between onsite client and offshore teams. Motivate, lead and develop a team with a variety of experience levels and skill sets.
• Circulate weekly project status report, Bi-weekly Dashboard, capacity plan, billing forecast etc.
• Involved in appraisal process - managed Leave, Training etc. as an approver - act as an HCM supervisor of 26 associates.
• Conducted assessments, identified gaps and improvement opportunities and made recommendations
• Designed methodologies focused on IT process improvement efforts, program and project management processes, software development life cycle and quality management
• Developed roll-out plans and conducted training programs to support improvement efforts
• Developed new quality standards for better quality performance and reliability.
• Assists the team in developing and providing high quality, innovative and effective learning solutions
• Evaluates technology of eLearning solutions as a product; begins to consider scalability, looking at the product from a business perspective
• Managed the overall plan to ensure work is assigned and completed on time and within budge
• Facilitate implementation of processes and process improvements
• Initiate and coordinate implementation of standardized corporate level QA process methodologies, metrics, and tools.
• Review the project and identify issues (if any) and escalate them to the project teams for immediate attention
• Train the project teams on required Process Areas (PA's)
• Work closely with Sr.Delivery Manager and Creative Directors to set client expectations and schedules Performed quality assurance checks of the web-based learning content including audio and video tutorials.
• Baseline, Project plan, test plan for the project
• Created Summary Report and submitted to the project management for easy tracking.
• Conducted review meetings to convey project objectives and spearheaded peer review of test cases and data.
• Tracked and documented defects, quality metrics, and worked to ensure bugs are resolved in a timely manner and met the project schedule.
• Reviewed and validated that course contents and learning materials meet the target audience and performance objectives.
• Created multiple Approval processes using Workflows to approve, reject.
• Created custom reports and dashboards in.Salesforce.com (SFDC).
• Helped the development team in Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs to suit the needs of the application.
• Supported data collection for creation of knowledge base for e-learning content.
• Monitored and reported efficacy of course content and proposed content revision and updates.

Environment: .Net, Microsoft Excel, Agile, Win XP, HP Quality Center

Confidential

Quality Lead

Responsibilities:

• Identified the Test requirements based on business requirements of the application
• Developing the Test Plan, Test Scenarios and Test Cases Design
• Involved in End to End testing on different browsers
• Experience in team mentoring, Requirement Analysis, Test Plan creation, Test case preparation, functional Test scripts, Test status Report creation, Test Evaluation summary creation and defect tracking & management
• Ensure that all the test cases are written, review the test cases and perform manual testing by Using traceability matrix
• Good Exposure to Software Testing Life Cycle and Bug Life cycle.
• Excellent ability to understand functional requirement and design documents
• Knowledge of Bug tracking and reporting tools -Used HPQC Test Management Tool - HPQC,JIRA, Defect tracking tool-RADAR, Bugzilla
• Involved in testing process and deployment methodology
• Experience in functional testing of Web based application.
• Involved in Testing approaches and strategies Analysis
• Preparation of Daily Status Report & Defect tracking and Management
• Team co-ordination and assignment and distribution of task
• On a regular basis analyze the types of defects raised in the reviews and what could be the preventive actions towards minimizing them.
• Baseline, Project plan, Configuration management plan for the project.
• CMMI Implementation across all the projects.
• Facilitate Project Performance Reviews with IG Delivery heads every month.
• Manage Customer Experience Surveys, analysis and action, for all Customers within 20 working days from the date of CES survey results.
• Responsible for collecting, analyzing, publishing Metrics, Scorecards, RCA reports to concerned stake-holders.
• Responsible for integrating process improvement inputs from Business Quality, Delivery and Knowledge Management Functions
• Conduct CMMI L5 Assessment of projects per month.
• Conduct internal audits once in a Quarter and make sure reduction in NC density Quarter on Quarter.
• Conduct post harvest meeting with all the team members during closure of the project.
• Ensure product quality, through monitoring review sessions. Initiate Root Cause Analysis if necessary.
• Take new actions within & across teams, to improve productivity and sharebest practices.
• Use control charts for analyzing the effectiveness and consistency in Reviews.
• Conduct PES (Project execution strategy) for all the projects greater than 100kUSD.
• Facilitate Process Training for Delivery Teams.

Environment: .Net, Java

Confidential

Quality Analyst

Responsibilities:

• Ensures solutions are applied to all appropriate configurations. Conductsstatistical analysis on quality metrics reports to ensure that they arewithin control limits
• Use control charts for analyzing the effectiveness and consistency in Reviews.
• Done ISO internal assessments for all the projects
• Co-ordinate and Participate in work product reviews and Test Audits to be completed. Ensure presence of all review records.
• Participation in Defect Prevention Activities, PMR, internal deliverable reviews.
• Process adherence wrt VelociQ and LTSB processes: by informing PM with gaps weekly or biweekly.
• Assist PM in Planning and tracking
• Ensure that there are no NCs in internal audits. And If there are some NCs then they should be close within 21 days.
• Effective participation in Program reviews and participation in Initiatives ensuring product quality.
• Have consolidated list of key Issues in the project. Escalate the issues at the right time to PM/TM.
• Facilitate in Project Plan preparation and Project Plan review phases.
• Ensure PMR and PDMR to be frozen before 3rd of every month.
• Planning initiative like Quality week in the programs to increase awareness among the teams.
• Participate in the meeting during Customer visit and present the key highlights, best practices and metrics data
• As a Quality analyst responsible for approving Project plans, Overall Schedule, PDMR, Process Group Closure.
• Facilitate Project managers to initiate CSAT .In case of low CSAT do Root Cause Analysis.
• Take new actions within & across teams, to improve productivity and sharebest practices.
• Preparationof weekly metrics and status of defect preventing process.
• Circulate weekly project status report, Bi-weekly Dashboard
• Stop delivery in case of quality issues.

Environment: IBM Mainframe, COBOL, DB2, Endeavou