SUMMARY

• Self - motivated IT Professional with 8+ years of experience and accomplishments in the areas of Project Management, Project Coordination, Business Analysis, Process Improvements, Change Management, Maintaining project timelines and deliverables. Creative & detail-oriented, recognized as a results-oriented & solution-focused individual with excellent leadership & communication skills.
• Remarkable experience managing medium to large scale IT projects though all phases of the Project Life Cycle and working closely with business stakeholders, project team & technical team members to provide support on software development, project implementation and on- going assistance for software performance.
• Experience leading a team & allocating resources across multiple projects. Adept at tracking & monitoring project milestones, schedule, budget, progress and communicate projects deliverables to senior leadership and business stakeholders.
• Managed direct reports (project managers, analysts and service delivery resources) and functional resources across diverse product groups, vendors and offshore teams in order to deliver high-quality products. Developed project plans with cross project dependencies to successfully deliver results.
• Project management experience using both Waterfall & Agile (SCRUM) methodologies.
• Proficient in MS Project, JIRA, Confluence, Microsoft Word, MS Excel, MS PowerPoint.

TECHNICAL SKILLS

Primary Skills: Project & Program Management, Agile Scrum Master

Tools: MS Project, JIRA, Confluence, Microsoft Word, MS Excel, MS PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, NYC

Project Manager / Business Analyst

Responsibilities:

• Closely working with technical team & product owners to coordinate the product development & project execution efforts. Demonstrated good understanding of software engineering methods such as Waterfall & Agile (SCRUM) and proved success in project management using recognized PMI methodologies and SDLC (software development life cycle) processes.
• Partnered in development & maintenance of Project Charter, Project Plan, Statement of Work (SOW’s), Work Breakdown Structure (WBS), Project Schedule, Issue/Decision logs, Meeting Summaries and Status Reports to ensure effective, ongoing communications across all team members. Collaborated effectively with project & product managers to ensure project deliverables remained on track and aligned with business goals & expectations.
• Act as primary point of contact throughout project execution & support.
• Lead & managed Onshore & Offshore team for a quality and on time delivery of the projects.
• Monitored project progress & milestones across various projects using appropriate metrics & tools (JIRA, Microsoft Project). Resolved any potential issue or risk that may impact project deliverables & quality.
• Proactively engaged in escalation of product issues/bugs to Development & QA teams and coordinated with team to provide timely resolution to support related issues & ensure outmost product quality.
• Served as a liaison between Development & Business teams to ensure smooth communication and prioritization of work. Effectively communicated known system issues & product enhancement requirements to development team. Managed project delivery, process improvement & change management efforts to deliver exceptional value to clients.
• Manage timesheet & expense report entry, workflow & resource management to billing & accounts receivable.

Confidential, Jersey City, NJ

Project Manager | Business Analyst

Responsibilities:

• Manage the program from a Dev standpoint within clearly reporting on the Status of each of the applications within the multiple projects.
• Manage the overall Risk and Scope of the engagement from a Development standpoint and be the single point of contact for TSS Admin center Dev escalations and Risk resolutions.
• Client relationship management, Project setup, planning, estimation, budgeting, project tracking, monitoring and coordinating project execution.
• Instrumental in process improvement and project governance across multiple programs.
• Directly managed the delivery of key project under banking space to recognize the pending revenue and improve gross margins.
• Communicated project status with accurate weekly and monthly reports via focused scorecards & dashboards.
• Gap analysis, Risk Impact Analysis, Review of Metrics and Weekly Dashboard and Conducting Project Status Review.
• Managed a matrix team from various cross functional groups to rebuild the existing private bank site.
• Communicate with the Customer at the Project level, including Prioritization, Status Reporting, Query Resolution, and Driving User Acceptance etc.
• Project status communication to Customer at the detail level, including Prioritization, Issus Resolution and Risk Management.
• Perform reviews of the Project and ensure that risks and issues are addressed.
• Project estimation using Use Case Estimation Model
• Manage project scope creep via requirement management.
• Review projects performance to defined SLAs for Production Support and Maintenance and ensure resolution of issues affecting performance.

Confidential, New Jersey - NJ

Project Manager | BA

Responsibilities:

• Working closely with Confidential Application managers across NAM/EMEA and APAC to coordinate the project management activities across cross functional groups.
• Client relationship management, Project setup, planning, estimation, budgeting, project tracking, monitoring and coordinating project execution.
• Understand different communication/Interfacing methods with external vendors and internal teams.
• Communicate with the managers across different global teams for resource allocation and create reports to the higher level management.
• Managed daily status calls to track project progress & milestones across various projects using Microsoft Project, identify risks with project deliverables

Confidential, New Jersey - NJ

Project Manager

Responsibilities:

• Project Coordinator between customer and project team. Liaised with internal & external project stakeholders, acted as point of contact throughout the project, managed client expectations and communicated project status for all ongoing Technological & Investment related project initiatives.
• Working closely with the technical staff based out of onsite and offshore to manage project scope and timelines.
• Conducted Joint Application Development (JAD) sessions with Business users, Business system analysts, SMEs, software developers, and QA team.
• Facilitating daily status meetings, creating agendas and status reports, and coordinating deliverable deadlines for projects.
• Creating reports for project deliveries and obtaining sign-off from the appropriate client.
• Compiled and presented management reports at weekly CTO committee meetings suing MS PowerPoint & MS Excel.
• Managing change requests related to the working project plans daily to meet the agreed deadlines using JIRA.
• Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for the team, also responsible for documenting the causes, analysis and final resolution to the issues/error.