SUMMARY

• Certified Scrum Master and Project Manager with 10+ years of IT experience in Project Management, Requirements Gathering, Requirement Analysis, Quality Assurance, Test Management, Test Execution and Software Development Life Cycle. Strong ability to develop, maintain and nurture customer relationship with end client and other stake holders.

TECHNICAL SKILLS

• Communication Management
• Risk Management
• Business analysis
• Stakeholder Management
• Change management
• Process improvements
• Customer Relationship Management
• Resource management & development
• Project engagement single point of contact
• Cost and Time Management
• Forecasting & planning
• Onshore - Offshore delivery model
• Quality Management
• Intra-personal skills
• Performance reviews

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Scrum Master/ E2E Project Manager

Responsibilities:

• Working as Scrum Master for one application team in a Scaled Agile program and managing one complete process as E2E Project Manager
• As a SM, I facilitate all agile ceremonies viz, Daily Standup, Retrospectives, Sprint reviews or Sprint Planning sessions
• Coach and mentor team for agile principles/ practices so they can become more self-organized
• Shield the team from any interruptions that might come during the sprint
• Help team in removing any impediments that can affect their velocity; resolve day to day conflicts
• Help team in maintaining their burn-down charts
• Help Product Owner to understand technical user stories/ spikes and their impact on team's velocity
• Make PO and team comfortable with each other so they can start talking in each other's language
• Coordinate meetings and brainstorming sessions between dependent teams for coming up with a better and more efficient design
• Manage all administrative work - capacity planning, resource planning etc. - for running smooth operations.
• Working closely with Product Owners for preparation of Agile Charter, Product Backlog, Release Plan and other supporting documents required for Agile methodology as per AMEX standards
• Working closely with teams for defining sprint backlog for every iteration, considering team velocity, capacity and program dependency
• Identifying pain areas, areas of improvements and coming up with suggestions/ process improvements to meet and exceed customer and business expectations via Retrospectives, PI-Pre-Planning, etc.
• Conduct change review board meetings with PO and get Sprint backlog updated accordingly for next sprint
• Risk management including identifying project risks and managing/ mitigating them
• Responsible for projections (cost, efforts, resources) and timely invoicing for invested efforts
• Effective communication and escalation management
• Active participation in preparing RFPs, project proposals and answering queries/ concerns about the same
• Resource management including resource planning, resource on-boarding and release processes in project with minimal impact

Confidential, Phoenix, AZ

E2E Project Manager/ Sr. E2E Test Manager

Responsibilities:

• Worked as E2E Project Manager and Sr. E2E Test Manager for a Card Replacement, Welcome Kit migration, EMV Chip functionality for Premium Consumer Cards and other strategic initiatives
• Worked closely with Business Partners for preparation of Project Charter and Requirement document (RUCSD) from testing perspective, Project Plan and other supporting documents required for Waterfall methodology as per AMEX standards
• Managed projections for cost, efforts, resources and timely invoicing for invested efforts
• Worked closely with teams in defining the Functional and Non-Functional requirements from testing perspective
• Identifying pain areas, areas of improvements and coming up with suggestions/ process improvements to meet and exceed customer and business expectations
• Effective communication and escalation management
• Resource management including resource planning, resource on-boarding and release processes in project with minimal impact
• Conducting and participating in change review board meetings and getting Project Charter and RUCSD updated accordingly
• Risk management including identifying project risks and managing/ mitigating them
• Creating/ reviewing testing deliverables viz. E2ETest Schedule, E2ETest Strategy, E2ETest Approach, E2E Test plans, etc.
• Managing regular status reporting meetings, review of testing progress, test execution and deliverables
• Review of SIT and UAT test conditions

Confidential

Project Manager/ E2E Test Manager

Responsibilities:

• Worked as Testing Project Manager and E2E Test Manager for bringing in new functionalities to existing and new AMEX products
• Worked closely with Business Partners for preparation of Project Charter and Requirement document (RUCSD) from testing perspective, Project Plan and other supporting documents required for Waterfall methodology as per AMEX standards
• Managed projections for cost, efforts, resources and timely invoicing for invested efforts
• Worked closely with teams in defining the Functional and Non-Functional requirements from testing perspective
• Identifying pain areas, areas of improvements and coming up with suggestions/ process improvements to meet and exceed customer and business expectations
• Effective communication and escalation management
• Resource management including resource planning, resource on-boarding and release processes in project with minimal impact
• Conducting and participating in change review board meetings and getting Project Charter and RUCSD updated accordingly
• Risk management including identifying project risks and managing/ mitigating them
• Creating/ reviewing testing deliverables viz. E2ETest Schedule, E2ETest Strategy, E2ETest Approach, E2E Test plans, etc.
• Managing regular status reporting meetings, review of testing progress, test execution and deliverables
• Review of SIT and UAT test conditions

Confidential

Project Lead

Responsibilities:

• Worked as Project Lead for one of the applications in Confidential - Smartpost initiative
• Worked closely with Business Partners for gathering Functional and Non-Functional requirements from testing perspective
• Identifying pain areas, areas of improvements and coming up with suggestions/ process improvements to meet and exceed customer and business expectations
• Effective communication and escalation management
• Represent team in change review board meetings along with tech resources
• Risk management including identifying project risks and managing/ mitigating them
• Creating testing deliverables viz., Test Strategy, Test plans, etc.
• Managing regular status reporting meetings, review of testing progress, test execution and deliverables
• Review of SIT and UAT test conditions

Confidential

Software Test Engineer

Responsibilities:

• Single testing POC for Authentication components for Windows 2000, XP and Server 2003 Operating System
• As SDET, I use to update test code using ASP.NET, ADO.NET, C# and SQL server for automating test scenarios, automated coverage for fixed defects and any new features being rolled out in bimonthly OS security patches
• Responsible for Test Planning and development of SIT and UAT test cases for Manual and Automated Testing
• Analysis, triaging, debugging, reproduction of issues reported by end users/ customers
• Reviewing the test results and providing signoff